Sprint.com is getting an overhaul on Sunday

By: Mark Tiedemann April 9th, 2010

Sprint has announced plans to do a major overhaul on it’s websites including Sprint.com, My Sprint and the online community.

Some of the key changes include:

Redesigned My Sprint experience
The redesigned My Sprint section has 3 tabs: My account, My phone & media and My preferences. You’ll find everything you need to manage your phone and account here.

More details after the break.

Improved My Account options:
Improved profile management makes it easy to add, remove or promote people on your account them to manage your account without them having your PIN, if you so choose.
The Info Center displays notifications and alerts about activity on your account, payment options, device info and more.
A personalized “I want to…” section that lets you easily perform the tasks you want.
Links to support and online community content that are relevant to you.

New My phone & media tab
The new “product ribbon” makes it is easy to personalize your phone online. The options you see can be personalized for your device so you can manage all your apps and get premium content. You’ll have quick links to relevant support articles, how-to videos and discussions in the online community .

My preferences tab
The new My preference tab offers a one-stop place to manage your username and password, set your email address, demographics and more.

Personalized Homepage
When you create a profile or login to My Account, you can choose to tell us what kind of things you’re interested in. Then we can show personalized content, upgrade eligibility and more.

Community Re-skin
The biggest change to the Community is the single sign-on from Sprint.com. You’ll also see a slightly different color scheme and changes to the header and footer to match the rest of Sprint.com. We’re also adding the ability to rate and review services and plans.

Because of the amount of working being done, the website is going to be going down on Saturday, April 10th starting at 11:15pm Central. You can check out a sneak preview of the new website here.

Source: Sprint

Filed Under: Sprint News


10 Responses to “Sprint.com is getting an overhaul on Sunday”

  1. Chico on April 9th, 2010 1:14 pm

    This post would look much better if the more tab was put in way up in the post like right after the first paragraph.

  2. Mark Tiedemann on April 9th, 2010 1:19 pm

    Good idea, I was kinda thinking along the same line as you. and fixed.

  3. Chico on April 9th, 2010 5:29 pm

    No problem. Nice posting.

  4. Curtis Allen on April 12th, 2010 4:00 pm

    As of Monday night, it’s still down. When I phoned customer service, that didn’t connect either. The Facebook group they started is filled now with extremely angry people who are talking about a mass exodus from Sprint.

    For my part, I just want paper bills again. I’ll stick around until my contract is fulfilled, then I’ve had it too.

  5. Maury on April 13th, 2010 12:59 am

    Tuesday morning 4AM website still down, I’m really angry now i need to pay my bill and can’t get thru on the phone because they are closed!

  6. unplugged on April 13th, 2010 11:33 am

    Okay Curtis. Am I to understand that you are leaving Sprint because the Sprint website is down for three days? Sad.

  7. SirThoreth on April 14th, 2010 12:04 pm


    I think Curtis’s issues is that, for three days, he’s been unable to reach Sprint support at all – not only is their website not functioning (and, as of 12 noon PST on 4/14/10, that’s still the case – logging into the site’s nonfunctional), but that their support volume is such that you can’t get through over the phone, either.

    So, it’s not that he’s considering leaving Sprint because, for three days, he couldn’t log into their website, but that, for three days, he’s been unable to get *any* assistance, which *is* indicative of a problem with Sprint’s support structure.

  8. dknight247 on April 14th, 2010 9:21 pm

    @ curtis (& the people on the sprint http://community.sprint.com/baw/community/buzzaboutwireless/customer-service/sprintdotcom-support/release_issues/blog/2010/04/13/sprintcom-outage-update-04142010-103-pm site aren’t happy either…what an embarrassment! i kind of feel sorry for hesse. seems like a nice guy on the tv commercials–have you noticed he’s back out taking digs at att/vzw unlimited plans?) @maury i hear ya on the bill. i just paid mine on the *3 talk function. i’m sure that sprint will give you some leniency for being late since it was their fault…actually, no i’m not sure–this is SPRINT we’re talking about! lol @unplugged i’m sure it’s not just the website that is causing people to leave. the website is just the last–and a very big one at that–straw

  9. macjoubert on April 15th, 2010 5:41 am

    Very weak reasoning even on the sprint websites main forum.
    See whats the big deal if you dont pay for 3 days?
    Anyways once the site is back and customer service phones are back you can call and inform them that you couldnt pay because the site was down, ive got the late fees removed so many times.
    No reason to go helter skelter.

    Shows the childishness of some consumers.

  10. LudlowPalmer on April 19th, 2010 8:36 am

    Sprint has had support problems for years. I’ve spent 10+ hours on the phone fighting to fix problems that their crappy computer systems have created. For example:
    – On-line transactions are assigned an ID number. But when there’s a dispute & you reference that number, customer service says they can’t look up transactions by ID number. So what’s the point of giving you one?
    – I’ve upgraded phones on-line w/free activation but still gotten billed for it anyways. Had to send over print screens of the web site because they can’t use the transaction ID number to find any info.
    – I always upgrade to a phone that should be free after the $150 upgrade credit. Last time the computer wouldn’t do it because it said that I hadn’t paid for a previous upgrade (which was also free.) I had never been billed for it, but the computer said that I owed something like $400. Again, the transaction ID was useless, had to send screen shots to them. Also, this can push you over your monthly credit limit & screw up your service. Once this was resolved & I received the phone, my next bill came & stated that I owed the extra $400.00 again. Had to talk to the retention team – they have more capabilities & decision making power that the standard customer service reps.
    – I recently tried to switch over to a family plan w/5 phones, but they refuse to let me run more that 4 EVEN IF I SUPPLY THE EXTRA PHONE MYSELF. Now I have a combination of Sprint and prepaid phones. It’s easy to go over my Sprint minutes because the current plan does not meet my needs anymore, but they won’t give me the plan I need. This means that they can keep charging me for overages & don’t have to meet my communications needs. AND I have to spend extra cash on a prepaid phone. Well, I’ve found that the prepaid ones are so cheap that I may consider switching the whole family to them. My contract with Sprint is up at the end of the month, so I’m looking all carriers to find a better cell phone company – THAT shouldn’t be hard.
    – AT my hourly rate Sprint has wasted well over $500 worth of my time with this foolishness. The DO need an upgrade – too bad it’s taken 9 days so far & they’re still down.
    – By the way, I certainly wouldn’t feel bad for the president of Sprint. Of COURSE he seems like a nice giy in the commercial – IT’S A COMMERCIAL. He may be an OK guy, and I have spoken to some very helpful Sprint spport people as well. But my overall experience with Sprint has been an unpleasant one.

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