[Rachel]

Here are a few tips that may help enhance your customer service experince and get you taken care of effeciently as possible

1. Call in when you have actually have time to sit down and take the time to calmy discuss your issue and get it resolved. Not every issue can be taken care of in 2 min. In other words, dont call when you're on break at work and only have 5 min left and expect to get a complicated billing issue resolved before you have to clock back in.

2. Be prepared. Have your phone number or account number, password or social security number ready so I can verify the account. It may help to have a piece fo paper and pen incase I tell you information you may want to write down. If you have a ? about your bill, have your bill in hand. If you have a problem with your phone, or need to change your phone number or change phones, have the with you and call from anohter phone.

3. Be specific about what you need. When I answer the phone "Thank you for calling Sprint together with Nextel, my name is Rahel, how can I help you?" tell me excatly what you need. Don't state the obvious like " I have a ? about my account?" Duh! Wahddya wanna know?

4, Don't give me irrelevant information. It wastes time. For example, dont tell me this is the 10th time you called and you were just hung up on AGAIN. Because theres is NOTHING I can do about stuff like that. I have no idea who you talked to before or why you were hung up on. Just tell me what the problem is so we can start solving it.

5. Don't ask stupid questions. Again, it wastes time. Examples--Dont ask why the guy at the store or the previous CSR lied to you or why I am telling you something differtn. Do you HONESTLY expect me to be able to answer that when I dont know that person from Adam? Use common sense. I am just telling you what I see and what I know to. I cant answer for anyone else.

6. Dont call in if you're angry. Wait until you have cooled down. Cussing, yelling, etc, willl not get anything solved. It will just make you and I both have a bad day.

These tips will help you and I both have a more plesant and effiecient business interaction.