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- How to get Sprint PCS to listen to your complaint!!!
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#1 |
Telephone User
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How to get Sprint PCS to listen to your complaint!!!
If you call up to customer service and they refuse to deal with you in a way that satisfies your LEGITIMATE complaint. Simply goto the FCC's website and file a complaint against Sprint. It's simple and hardly takes any time. Within like two weeks you'll have someone from Sprint's executive team calling you to rectify the problem.
http://www.fcc.gov/cgb/complaints.html
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#2 |
Cordless Phone User
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I found BBB is atad bit more effective. File one with both and they will give you even more than you deserve (did itfor me.. t-mobile that is)
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#3 |
Walkie Talkie User
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This speaks volumes about todays society. What would you consider a legitimate complaint? Just file a complaint with the FCC, or BBB. Let me know what a legitimate complaint is.
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#4 |
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I guess you are referring to the first post?
But my claims were VERY legitimate. I should have filed them loooooooong ago but I had faith that it would be fixed but never was. Actually Im waiting on another call from T-Mobile which I havenot recieved yet. |
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#5 |
Walkie Talkie User
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What is a legit complaint though. From my experience in the store most people think if they drop their phone in water we should give them another or let them out of contract so they wont have to abide by what they signed. So I wonder what a legit complaint is.
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#6 | |
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Legit complaint? Rude reps, service problems unresolved, billing issues, phone problems (warranty related, not dropped in water!) Basically anything that you SHOULD be getting from Sprint that they dont wish to help you with.........
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#7 | |
Walkie Talkie User
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Quote:
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#8 | |
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I was polite with him though... This Thursday i'll go to the store (for the 4th time for the exact same problem) and REQUIRE that no one touch the phone except for the technician. If they again pull over me that they 'fixed' it simply by touching the button a lot.... off to the FCC and BBB I go. 'temporarily' fixing the problem doesn't cut it. For rude rep? Report the bugger, THEN go to another one. |
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#9 | |
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Personally I have allowed sprint to fix all problems I have had. I think its best to give a company the benefit of the doubt and just follow up on the issues, I have been quite happy with the resolution to all problems I have had. Before I would suggest the BBB or FCC, a simple step is your local news stations consumer advocacy person. Most every news station has one and it seems that a call from one of them on behalf of a customer with a legitimate complaint has gotten a quick response and usually a more than fair offer to fix the problem. No company wants their name put on TV as having unhappy customers! I understand once again that like every company, sprint has rules and guidelines for its employees as well as its customers. The only thing that would make ALL wireless companies better is when you sign a contract for service, the company should tell you what rights you have if you have a problem. This would save many CS calls over issues that were spelled out clearly in the contract and would let the customers know what rights they have (i.e. getting the rep's 1st name and sprint user ID) when they are discussing issues with their account so that both parties can do a good job of book keeping. Obviously, calling a call center is not like watching someone make a change in a store and they cant send you a print out or email (or so im told) of the changes they make to your account. The name and user ID is the only thing the customer has to go back to if their is an error in any change made.
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#10 | |
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My angel is now an angel in heaven. 5/25/2000 - 12/5/2010. Rest in peace Alaina. |
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#11 |
Walkie Talkie User
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The volume button doesnt work fine then its the reps problem for not telling the tech that he touched it multiple times before it worked when he filled out e-ticket. As far as calling a news station its been done to our store on countless occasions and they have come out and tried the in your face about it thing they do, until we explain it to them and why we did what we did they leave a little upset. After the 5th time they quit coming. We usually do everything in our power to fix a problem that comes into the store, usually though if a customer is rude we go around everything possible and make sure they leave without a solution.
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#12 | |
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So if the customer is pissed off over having the problem repete and not getting a resolution then its ok to just not fix the problem and make sure they leave unhappy? It would seem better to get the manager of the store to try and calm the customer down and deal with what they really are..... a customer who is frustrated, most likely over calling CS and getting a rep with a foregin accent reading the script sprint gives em. Make a customer happy (within reason) and they will tell their friends that sprint is a good wireless company.......... make em leave with an unsolved problem and sprint will lose that customer and anyone that they could have suggested a wireless provider to! Cell phones, espically here, are something that you have a huge choice in providers and the company who actually gives fair customer service will grow their business and take customers from those who treat their customers like crap. Not a sprint complaint.... its all cell providers to an extent. Probably why cell service was the 2nd highest complaint in 2004 in NY to the AG's office after Collections agents!
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#13 | |
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#15 | |
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Apparently we have to start at rule number one: 1) The staffer's job is to solve customers' legitimate problems. Just because the staffer has decided that a customer is "rude" is absolutely no excuse for the staffer to sabotage Sprint and cheat the customer by taking wages for doing nothing. 2) If a customer has complained about a problem once, he has a right to be annoyed. If a customer has to complain about a problem a second time because it wasn't fixed the first time, he has a right to be angry. Sprint is taking the customer's good money for providing service. Accordingly, when a customer does not get the service he deserves, he has a right to be a little annoyed. But more importantly, if he has to complain a second time because Sprint did not fix his problem the first time, or--worse!--if Sprint actually goofed things up again, or more so, the customer has every right to be angry. Any staffer who can't deal calmly and professionally with annoyed and even angry customers belongs in another line of work. 3) "Rudeness" is a somewhat subjective characterization. |
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