Service Code / MSL for my Samsung A700

KevinK · 10-11-2004, 06:19 PM

Hi all,

What "Service Code" do I need to enter for my Samsung A700? Yes, I know it's a dangerous command, but the Sprint folks refuse to help me, so I need to fix the problem myself.

**Fubar101** · 10-11-2004, 06:21 PM

Its particular to the specific phone you have. Their is not universal msl to get into your phone.

KevinK · 10-11-2004, 06:24 PM

Okay, so how do I find out what it is?

Thanks.

mcurtiss1970 · 10-11-2004, 06:25 PM

Quote:

Originally Posted by KevinK

Okay, so how do I find out what it is?

Thanks.

gotta ask Sprint for it. which they won't likely give you.

what exactly do you need to do, anyway?

KevinK · 10-11-2004, 06:28 PM

I tried to use BitPim on my phone (after not being able to get the SnapSynch software that I paid for to work) and now my phone can't send/receive data through the phone-to-PC cable. I later read that using BitPim will cause this problem. I've been told to enter ##786# to reset the phone to the factory defaults, but the phone is asking me for a "Service Code".

**Fubar101** · 10-11-2004, 06:44 PM

You can always just take your phone to a Sprint store and have them refurbish the phone.

KevinK · 10-11-2004, 06:57 PM

I've tried taking my phone to a Sprint store and haven't had any luck. The first store I went to lied and said the tech would be there until 6:30. When I got to the store at 6:05 they said "Sorry, our tech leaves at 6:00!". I went to another store, waited line over an HOUR, gave the rep my phone and told them to reload the firmware, they gave me back my phone 45 minutes later and hadn't done SQUAT to it. I went back later that night and said "I want the firmware reloaded on this phone". The rep went back to the tech and talked for several minutes. He then came back to the counter and said "Sorry, we don't have the cable to reload your phone yet. The manufacturer hasn't supplied us with one yet!" So, basically the first time I took my phone there for service, they didn't do ANYTHING to it. They lied and said that they did. If I hadn't signed a two-year contract, I would have left Sprint and their crappy customer service a couple of weeks ago.

KevinK · 10-11-2004, 06:59 PM

So, is there a way to get the Serive Code / MSL without dealing with the *********s at Sprint (both the store reps and CSRs) and without using a data cable?

**Fubar101** · 10-11-2004, 07:07 PM

You want to have the phone refurbished. The cable for your phone is the same as the a620, 660, 680. The stores have your cable. If they dont have the cable just ask them to set your phone back to factory defaults with the msl. Don't ask them to reload the firmware just ask for the phone to be refurbed.

KevinK · 10-11-2004, 07:31 PM

OMG!

I'm on the phone with Sprint Customer Service right now. The Service Code is 781435. I don't believe it! A Sprint CSR actually knows their ****! This is amazing! Am I in a dream?!?! I was able to reset my phone and the rep is now guiding me through reprogramming my Vision user name, the IP addresses, my phone number, etc. I don't believe it!

Quote:

Originally Posted by Fubar101

You want to have the phone refurbished. The cable for your phone is the same as the a620, 660, 680. The stores have your cable. If they dont have the cable just ask them to set your phone back to factory defaults with the msl. Don't ask them to reload the firmware just ask for the phone to be refurbed.

cellphone_junki · 06-14-2005, 02:58 PM

Hi Everyone I Need To Get The Msl Fpr My New Sam A700 How Do I Go About Getting It Or Am I Even Able To Get It

mcurtiss1970 · 06-14-2005, 03:04 PM

Quote:

Originally Posted by cellphone_junki

Hi Everyone I Need To Get The Msl Fpr My New Sam A700 How Do I Go About Getting It Or Am I Even Able To Get It

did you not read the contents of the thread?

rlockshin · 06-14-2005, 08:58 PM

Do you loose everything when you reprogram?

10-11-2004, 06:19 PM	#1
KevinK Telephone User Join Date: Sep 26, '04 Location: Santee, CA Posts: 164 Phone: MM-A700 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 106	Resetting my A700 to the factory defaults Hi all, What "Service Code" do I need to enter for my Samsung A700? Yes, I know it's a dangerous command, but the Sprint folks refuse to help me, so I need to fix the problem myself. Last edited by KevinK; 10-11-2004 at 06:39 PM.

10-11-2004, 06:28 PM	#5
KevinK Telephone User Join Date: Sep 26, '04 Location: Santee, CA Posts: 164 Phone: MM-A700 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 106	I tried to use BitPim on my phone (after not being able to get the SnapSynch software that I paid for to work) and now my phone can't send/receive data through the phone-to-PC cable. I later read that using BitPim will cause this problem. I've been told to enter ##786# to reset the phone to the factory defaults, but the phone is asking me for a "Service Code". Last edited by KevinK; 10-11-2004 at 06:35 PM.

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10-11-2004, 06:21 PM	#2
Fubar101 Cellular Phone User Join Date: Jan 1, '04 Posts: 1,620 Thanks: 0 Thanked 4 Times in 4 Posts SU$: 3,951	Its particular to the specific phone you have. Their is not universal msl to get into your phone.

10-11-2004, 06:24 PM	#3
KevinK Telephone User Join Date: Sep 26, '04 Location: Santee, CA Posts: 164 Phone: MM-A700 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 106	Okay, so how do I find out what it is? Thanks.

10-11-2004, 06:44 PM	#6
Fubar101 Cellular Phone User Join Date: Jan 1, '04 Posts: 1,620 Thanks: 0 Thanked 4 Times in 4 Posts SU$: 3,951	You can always just take your phone to a Sprint store and have them refurbish the phone.

10-11-2004, 06:57 PM	#7
KevinK Telephone User Join Date: Sep 26, '04 Location: Santee, CA Posts: 164 Phone: MM-A700 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 106	I've tried taking my phone to a Sprint store and haven't had any luck. The first store I went to lied and said the tech would be there until 6:30. When I got to the store at 6:05 they said "Sorry, our tech leaves at 6:00!". I went to another store, waited line over an HOUR, gave the rep my phone and told them to reload the firmware, they gave me back my phone 45 minutes later and hadn't done SQUAT to it. I went back later that night and said "I want the firmware reloaded on this phone". The rep went back to the tech and talked for several minutes. He then came back to the counter and said "Sorry, we don't have the cable to reload your phone yet. The manufacturer hasn't supplied us with one yet!" So, basically the first time I took my phone there for service, they didn't do ANYTHING to it. They lied and said that they did. If I hadn't signed a two-year contract, I would have left Sprint and their crappy customer service a couple of weeks ago.

10-11-2004, 06:59 PM	#8
KevinK Telephone User Join Date: Sep 26, '04 Location: Santee, CA Posts: 164 Phone: MM-A700 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 106	So, is there a way to get the Serive Code / MSL without dealing with the *********s at Sprint (both the store reps and CSRs) and without using a data cable?

10-11-2004, 07:07 PM	#9
Fubar101 Cellular Phone User Join Date: Jan 1, '04 Posts: 1,620 Thanks: 0 Thanked 4 Times in 4 Posts SU$: 3,951	You want to have the phone refurbished. The cable for your phone is the same as the a620, 660, 680. The stores have your cable. If they dont have the cable just ask them to set your phone back to factory defaults with the msl. Don't ask them to reload the firmware just ask for the phone to be refurbed.

06-14-2005, 02:58 PM	#11
cellphone_junki Two Cans & String User Join Date: Jun 14, '05 Location: az Posts: 1 Phone: nokia 6681 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 10	Hi Everyone I Need To Get The Msl Fpr My New Sam A700 How Do I Go About Getting It Or Am I Even Able To Get It

06-14-2005, 08:58 PM	#13
rlockshin Telegraph User Join Date: Oct 7, '04 Location: Akron, OH Posts: 64 Phone: A700 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 220	Do you loose everything when you reprogram?