[andyACEcandy]

i changed my username and password for pcs vision last night online... and i tried loggin onto vision today and ERROR 1012 came up so i called sprint technicians and the guy, who was very nice may i add, helped me out and walked me through some stuff and it ended up not working... same error code and he sent me to my local sprint store and said he sent in a notice about my problem so when they call the # it would come up but the lady there said that she couldnt do anything and that it was a technical problem and she sent me home... soo yeah im pretty much left stranded here dunno what to do.

sprint vision was working fine for me until i changed my username (i changed it because it used to be under my dads name but i got a new line added)

can anyone help? any sprint techinicans out there or anything?

maybe i should just wait a little while longer before i try... cuz on the error code it says wait or try again later... could just be time in processing the username change? who knows

[Perfectance]

hahahaha

Update the vision profile on your phone. That's all you need to do.

[Perfectance]

And before you ask...

Menu - Settings - PCS Vision - Update Vision Proifile

[andyACEcandy]

Originally Posted by Perfectance

hahahaha

Update the vision profile on your phone. That's all you need to do.

i did update it... i just clicked like i was goin to the web and it automatically TRIED to update and this is when the error code came up

im not an idiot... haha

[andyACEcandy]

Originally Posted by andyACEcandy

i did update it... i just clicked like i was goin to the web and it automatically TRIED to update and this is when the error code came up

im not an idiot... haha

ok no need to be rude

i did all of this by the way, updated it and all and this is when the error code comes up... is when it tries updating it

heres what it says

ERROR 1012 Could not prepare Vision services. Please try again later. If the problem persists, you may need to contact Sprint.

[Perfectance]

Originally Posted by andyACEcandy

i did update it... i just clicked like i was goin to the web and it automatically TRIED to update and this is when the error code came up

im not an idiot... haha

Do you have the no roaming feature? If so, are you in a digital coverage area?

I've changed my Vision username recently on the A700. I updated the profile, and everything was fine. You shouldn't be having a problem. Power cycle your phone and or wait. They may in fact be running slow for some reason.

[NoClones]

Do this, make sure your phone has signal... Log into SprintpCS.Com and change your vision password... Your phone should say it needs to update network settings or something. Do that it wait about 10 minutes, then try and log on. Vision was giving me problems the other day and provisioning it alone wasn't enough. I had to change my password (Even though I kept it the same, just type it in as a new one), it updated and all was good a few minutes later.

[andyACEcandy]

yeah i think ill just wait until tomorrow and see if it still persists... and thanks for the comment haha i just like to be 100% SURE because i hate wasting time.

who knows, if all goes wrong, the technician said i could get a brand new phone activated because i have the 14 day warranty

[andyACEcandy]

Originally Posted by NoClones

Do this, make sure your phone has signal... Log into SprintpCS.Com and change your vision password... Your phone should say it needs to update network settings or something. Do that it wait about 10 minutes, then try and log on. Vision was giving me problems the other day and provisioning it alone wasn't enough. I had to change my password (Even though I kept it the same, just type it in as a new one), it updated and all was good a few minutes later.

thanks this sounds like it may work... and to answer perfectance's question, no i am not roaming. and i have a lot of signal

side note: the tech i was speaking to added 200 minutes to my account for some reason. he said that i was in danger of going over so he added 200 minutes jsut in case and for me waiting on the phone for him. (i spent 30 minutes trying to fix this problem today, well 25 to be exact)

[andyACEcandy]

whoa big problem.... i just did what noclones told me, never got the notice to update network settings...

so i tried logging on to vision and now my phone freezes everytime i try to do vision

oh man... this is bad it works fine until i try to do vision then nothing works

however when the phone light turns off, and i press a button, the lights come back on... it just doesnt do anything i cant do anything

[sammyrocks]

I just purchased the mma700 about 4 hours ago, and I keep getting this same error when I try to do anything web-related :/

[NoClones]

Phone bug maybe ?

[DF@Work]

Everyone please bear in mind that whenver you or Sprint make changes to anything related to Vision and ID, it does not update instantaneously on all levels right away. It is possible you may have to wait a little time due to network congestion, other folks working on their own vision stuff and / or neighbor's illegal use of vision datacable services. If you do an update today, give it till tomorrow. If its a no go, then have it rechecked.

[andyACEcandy]

is it a phone problem if whenever i try and access web now, it totally freezes on me? no buttons function they just light up the screen

eek im stressed haha

[pdx77]

Wirelessly posted (Mozilla/4.0 (MobilePhone PM-8200/US/1.0) NetFront/3.1 MMP/2.0)

Originally Posted by DF@Work

Everyone please bear in mind that whenver you or Sprint make changes to anything related to Vision and ID, it does not update instantaneously on all levels right away. It is possible you may have to wait a little time due to network congestion, other folks working on their own vision stuff and / or neighbor's illegal use of vision datacable services. If you do an update today, give it till tomorrow. If its a no go, then have it rechecked.

That makes sense, the reps also need to tell people that instead of saying everything will work in 1 hour.