[Roymus]

I bought the new Samsung MM-A700 phone yesterday. First impressions were good, basic phone functions and the camera/camcorder work fine. However, the Vision service could not be provisioned no matter what we did...in-store provisioning, manually programming the phone with the help of tier 2 Sprint tech support, etc. We concluded that the handset in question may be faulty (after a while it started to lock up whenever I would try to access the web), so I got a replacement unit today. Same exact issues...unable to log into the web, it times out whenever you try with an error 1012. Fortunately, the phone doesn't lock up...that may have been a manual programming error. The phone absolutely refuses to connect to the vision service no matter what is done. The fact that this is happening with two different handsets is inexplicable. I had a Sanyo 5300 with vision service for over a year that worked fine, does anybody have any ideas as to why this might be happening? I have already spent 5-6 hours both on the phone with Sprint customer service and waiting around in their wonderful stores and I have made zero progress. Any help would be greatly appreciated...thanks!

Roy

[tbakergobucks]

I'm not sure why your vision isan't working. Not sure if this would help or hurt but could you change vision user name? When I bought my 700 the week it came out my vision worked in a hour. I've switched phones a few times and for some reason it took 6 hrs one time. Usally it's pretty quick. I do get errors every once in awhile but if I hit retry it usally works. My 700 has locked up a few times but no big deal. I think you just got some bad luck because I haven't heard of anyone else having vision setup issues. The phone that you were using before is off right?

[J Train]

I also got an A700 today. I still don't have Vision and it's 24 hours. I tried calling tech support and they keep resetting it. Still doesn't work

[BeNT]

Originally Posted by J Train

I also got an A700 today. I still don't have Vision and it's 24 hours. I tried calling tech support and they keep resetting it. Still doesn't work

I had this same issue. Tech support said that it was not a known issue, but that were a few others. One was that the screen would fade out permanently. Tech support also said that Samsung claims that they are all software issues, and the "soon-to-be-released" (yeah, right) update would fix them. I simply had to swap my A700 for a new one.

[3G Cables]

Originally Posted by Roymus

I bought the new Samsung MM-A700 phone yesterday. First impressions were good, basic phone functions and the camera/camcorder work fine. However, the Vision service could not be provisioned no matter what we did...in-store provisioning, manually programming the phone with the help of tier 2 Sprint tech support, etc. We concluded that the handset in question may be faulty (after a while it started to lock up whenever I would try to access the web), so I got a replacement unit today. Same exact issues...unable to log into the web, it times out whenever you try with an error 1012. Fortunately, the phone doesn't lock up...that may have been a manual programming error. The phone absolutely refuses to connect to the vision service no matter what is done. The fact that this is happening with two different handsets is inexplicable. I had a Sanyo 5300 with vision service for over a year that worked fine, does anybody have any ideas as to why this might be happening? I have already spent 5-6 hours both on the phone with Sprint customer service and waiting around in their wonderful stores and I have made zero progress. Any help would be greatly appreciated...thanks!

Roy

I had problems with provisioning also and this is all I did to make it work.

Go to menu/settings/PCS Vision/Update profile

If that doesn’t work then Sprint CS does NOT know what they are doing. Most have no idea what the "Multimedia Vision Pack" is. You need to make sure they have that on your account.

[BeNT]

Originally Posted by BeNT

I had this same issue. Tech support said that it was not a known issue, but that were a few others. One was that the screen would fade out permanently. Tech support also said that Samsung claims that they are all software issues, and the "soon-to-be-released" (yeah, right) update would fix them. I simply had to swap my A700 for a new one.

Meant it locking-up and rebooting when attempting to access vision. I quoted wrong post in my original message. Sorry

[3G Cables]

Originally Posted by BeNT

Meant it locking-up and rebooting when attempting to access vision. I quoted wrong post in my original message. Sorry

Locking up and erroring out yes, rebooting, no.

[klc06]

I had the same problem yesterday. My phone works fine today. It was not holding the MSID#. You can check and see if this is your problem by looking at your phones settings, option 9 Phone info then option 1 phone number. Your MSID# should reflect your phone number, if not you wont be able to access any vision services. The technician flashed my phone yesterday and it has worked fine since. Unfortunately, they can not fix it over the phone. You have to take it to the tech at the store.

Originally Posted by Roymus

I bought the new Samsung MM-A700 phone yesterday. First impressions were good, basic phone functions and the camera/camcorder work fine. However, the Vision service could not be provisioned no matter what we did...in-store provisioning, manually programming the phone with the help of tier 2 Sprint tech support, etc. We concluded that the handset in question may be faulty (after a while it started to lock up whenever I would try to access the web), so I got a replacement unit today. Same exact issues...unable to log into the web, it times out whenever you try with an error 1012. Fortunately, the phone doesn't lock up...that may have been a manual programming error. The phone absolutely refuses to connect to the vision service no matter what is done. The fact that this is happening with two different handsets is inexplicable. I had a Sanyo 5300 with vision service for over a year that worked fine, does anybody have any ideas as to why this might be happening? I have already spent 5-6 hours both on the phone with Sprint customer service and waiting around in their wonderful stores and I have made zero progress. Any help would be greatly appreciated...thanks!

Roy

[Roymus]

I finallly got the vision working by taking it into the store. Unfortunately I swapped out the handset AGAIN (number 3) because I thought the earpiece might be faulty, the sound was a little choppy. Again, Vision is not working! I'm going to take it back to the store but that's 3 different handsets with the same problem, not being able to access vision. Coincidence? I think not!

[andyACEcandy]

Originally Posted by Roymus

I finallly got the vision working by taking it into the store. Unfortunately I swapped out the handset AGAIN (number 3) because I thought the earpiece might be faulty, the sound was a little choppy. Again, Vision is not working! I'm going to take it back to the store but that's 3 different handsets with the same problem, not being able to access vision. Coincidence? I think not!

I HAD this exact problem just go look at my earlier post in pcs vision and messaging about ERROR 1012

go to ur local sprint store and have it updated... re provision ur phone itll be fixed


i went through hell

[3G Cables]

Originally Posted by Roymus

I finallly got the vision working by taking it into the store. Unfortunately I swapped out the handset AGAIN (number 3) because I thought the earpiece might be faulty, the sound was a little choppy. Again, Vision is not working! I'm going to take it back to the store but that's 3 different handsets with the same problem, not being able to access vision. Coincidence? I think not!

You need to allow Vision to provision for 24 hours. If you try to access Vision within these 24 hours it will ruin the provisioning process and no wonder it had the problem again. Vision is hardly ever a handset issue and almost always a user error trying to access Vision before it is provisioned.

[andyACEcandy]

they just got the software update in TODAY everyone with this problem go now

[J Train]

Originally Posted by 3G Cables

You need to allow Vision to provision for 24 hours. If you try to access Vision within these 24 hours it will ruin the provisioning process and no wonder it had the problem again. Vision is hardly ever a handset issue and almost always a user error trying to access Vision before it is provisioned.

That's BS. Vision should work regardless. I've had numerous phones on SPCS in the past and tried Vision before I had it provisioned and it worked just fine.

[3G Cables]

Originally Posted by J Train

That's BS. Vision should work regardless. I've had numerous phones on SPCS in the past and tried Vision before I had it provisioned and it worked just fine.

I worked as a tech for Sprint and I know more about Vision than likely anyone on this board. Trust me when I tell you that after your activate your account you need to give time for Vision to provision properly. Sure, it can provision right away, or it may take time. And many times when you first try to go on the web it may provision properly then but it doesn’t always work out that way. Anyone that works at Sprint can tell you in reality it usually takes 1-4 hours to provision. Can you explain to me in technical terms how Vision comes on the phone when you buy it? That is just ridiculous. 2 things need to happen to make Vision work.

1. you need to activate the phone. Anyone knows this.
2. you need to activate/”provision” the Vision service on your 3G handset.

They are two separate processes.

[3G Cables]

Originally Posted by andyACEcandy

they just got the software update in TODAY everyone with this problem go now

Andy, what software revision are you talking about? I think you may be mistaking the PRL update.

If indeed there was/is a new update please go to Menu/settings/phone info/Version and tell us what you have for numbers and letters below the PRL line.