NO add a line w/retention plan!? Whats up Sprint???

Greedfly13 · 10-02-2004, 07:11 PM

Well, I just got back from a SPCS store...trying to add a line for my new wife. Well, she picked out here phone, the rep verified that I qualified for up to 4 lines...then he looked at my plan and said that I had to choose a new plan in order to add a line! I told him no thanks, that my 750 min plan for $40 was plenty, and then he told me that since I was on a retention plan...I could not add a new line. He said that I have to sign up for a new, published plan in order to add a line of service. Well, that's TOTAL BS...I just want to know if anyone else has experienced this from Sprint. That is a horrible way to treat a customer of 5+ years. Any ideas for help/recourse? Thanks in advance.

NoClones · 10-02-2004, 07:30 PM

I had to go through the exact same thing about a month ago. Just pick a new plan, and call retention later that day and have it switched back.

cwhiting · 10-02-2004, 09:00 PM

You should not have to switch from a retention plan to a normal advertised plan just to add a line to your account. I was told over the phone by a representative, that the stores could not issue/change retention plans, and that you had to do it over the phone. I have the same 750 a/t min retention plan for $40 with the $20 add-a-phone. If you don't absolutely need to get the new phone from a store, just call Sprint and speak to a representative about adding a line to your existing plan and if they can help you then order the new phone from them. I was able to get my original plan changed to a retention plan and add a line with a regular csr, so they should not give you any problems. If they cannot help you then ask to speak with retention and see what they can do. Hope this helps.

cwhiting · 10-02-2004, 09:01 PM

see above post

Greedfly13 · 10-02-2004, 09:25 PM

Thank you very much for the input. That really got me fired up when he told me that I would have to switch to a new plan...but I'll call CS and see what they say. Thanks again for the respone(s).

W0KIE · 10-05-2004, 09:17 AM

My retention plan has add a phones and trust me, the SPCS stores can add and subtract retention plan codes.

Ted · 10-05-2004, 09:22 AM

you probably need to talk to retention first to have them set up your plan for sharing minutes. then go to the store and add a phone.

kf4qhk · 10-05-2004, 11:08 AM

Greedyfly,

I sell sprint in Nashville, and I will be more than happy to help you add a phone. It won't be hard at all. I am about to send you a pm with my contact information.

Jeremy

**Dale** · 10-05-2004, 12:57 PM

Quote:

Originally Posted by W0KIE

My retention plan has add a phones and trust me, the SPCS stores can add and subtract retention plan codes.

Some retention plan codes. One of the managers could add one, but couldn't add the other one. YMMV!

**techprincesse** · 10-05-2004, 02:01 PM

I had an AAP on my 100 min/$50 plan, it was set up by Exec Svcs though by phone whilst I was in the Sprint store though.

Robert K. · 10-05-2004, 10:33 PM

I try to avoid dealing with stores when it comes to stuff like this. It's not like when you're on the phone and can just hang up and call back to get a more cooperative rep

primetime · 10-06-2004, 07:43 AM

You are using retention for the completely wrong reason...I completely understand why they wont allow you to do it. If you are unhappy with your service (something that retention is used for) then why would you bring ANOTHER customer to sprint?

Just so you know, this is the reason they dont give out anything over at retention for people that actually need it anymore.

Something to ponder,
4U

bradbomb · 10-06-2004, 11:06 AM

Quote:

Originally Posted by primetime

You are using retention for the completely wrong reason...I completely understand why they wont allow you to do it. If you are unhappy with your service (something that retention is used for) then why would you bring ANOTHER customer to sprint?

Just so you know, this is the reason they dont give out anything over at retention for people that actually need it anymore.

Something to ponder,
4U

One thing has nothing to do with the other. For instance, I have a retention plan I got when I was calling to cancel Sprint to switch over to T-Mobile awhile back. Everytime I call for anything, a CS will offer me to get a free Nokia by adding a phone to my plan for $20 a month. Its more money for them to have a second line sharing your plan plus easier for you to maybe go over your limits.

And he would bring another customer over because he WAS unhappy with his service and now he is not because they offered him a plan to stay with sprint. And for the OP, just call up CS and order the phone you want from them and do the add-a-line thru them. You shouldn't need to talk to retention for this or anything. I'm not the expert on the add-a-phone thing so I'm not sure

primetime · 10-06-2004, 11:49 AM

You have an excellent point here. I see value in adding a line from sprints point of view.

Hopefull you could see my point from why sprint would want him to sign a new contract though.

Either way, he will have to sign a contract on the new phone (even if it is just an add a phone)

Thats just so they dont give you a phone, and you cancel in 3 weeks and sell the phone.

Quote:

Originally Posted by bradbomb

One thing has nothing to do with the other. For instance, I have a retention plan I got when I was calling to cancel Sprint to switch over to T-Mobile awhile back. Everytime I call for anything, a CS will offer me to get a free Nokia by adding a phone to my plan for $20 a month. Its more money for them to have a second line sharing your plan plus easier for you to maybe go over your limits.

And he would bring another customer over because he WAS unhappy with his service and now he is not because they offered him a plan to stay with sprint. And for the OP, just call up CS and order the phone you want from them and do the add-a-line thru them. You shouldn't need to talk to retention for this or anything. I'm not the expert on the add-a-phone thing so I'm not sure

bradbomb · 10-06-2004, 12:58 PM

no I understand signing the contract, he is saying they are making him change plans

10-02-2004, 07:11 PM	#1
Greedfly13 Telegraph User Join Date: May 9, '03 Location: Augusta Posts: 38 Phone: VZW BB 8830 WE Thanks: 0 Thanked 0 Times in 0 Posts SU$: 56	NO add a line w/retention plan!? Whats up Sprint??? Well, I just got back from a SPCS store...trying to add a line for my new wife. Well, she picked out here phone, the rep verified that I qualified for up to 4 lines...then he looked at my plan and said that I had to choose a new plan in order to add a line! I told him no thanks, that my 750 min plan for $40 was plenty, and then he told me that since I was on a retention plan...I could not add a new line. He said that I have to sign up for a new, published plan in order to add a line of service. Well, that's TOTAL BS...I just want to know if anyone else has experienced this from Sprint. That is a horrible way to treat a customer of 5+ years. Any ideas for help/recourse? Thanks in advance.

10-02-2004, 09:00 PM	#3
cwhiting Telegraph User Join Date: Jul 18, '04 Location: New York Posts: 42 Phone: LG Muziq Thanks: 0 Thanked 0 Times in 0 Posts SU$: 218	You should not have to switch from a retention plan to a normal advertised plan just to add a line to your account. I was told over the phone by a representative, that the stores could not issue/change retention plans, and that you had to do it over the phone. I have the same 750 a/t min retention plan for $40 with the $20 add-a-phone. If you don't absolutely need to get the new phone from a store, just call Sprint and speak to a representative about adding a line to your existing plan and if they can help you then order the new phone from them. I was able to get my original plan changed to a retention plan and add a line with a regular csr, so they should not give you any problems. If they cannot help you then ask to speak with retention and see what they can do. Hope this helps. __________________ Phone History: Kyocera 2119b [Virgin Mobile] > Moto T720i > Nokia 3390 [T-Mobile] > Sanyo 8100 > Sanyo RL-4920 > LG VI-5225 > Samsung vi660 > Toshiba VM-4050 [Sprint] > Motorola i870 [NEXTEL] > LG Muziq [Sprint] Last edited by cwhiting; 10-02-2004 at 09:05 PM.

10-02-2004, 09:01 PM	#4
cwhiting Telegraph User Join Date: Jul 18, '04 Location: New York Posts: 42 Phone: LG Muziq Thanks: 0 Thanked 0 Times in 0 Posts SU$: 218	see above post __________________ Phone History: Kyocera 2119b [Virgin Mobile] > Moto T720i > Nokia 3390 [T-Mobile] > Sanyo 8100 > Sanyo RL-4920 > LG VI-5225 > Samsung vi660 > Toshiba VM-4050 [Sprint] > Motorola i870 [NEXTEL] > LG Muziq [Sprint] Last edited by cwhiting; 10-02-2004 at 09:02 PM. Reason: Accidentally posted twice

10-05-2004, 11:08 AM	#8
kf4qhk Walkie Talkie User Join Date: Sep 24, '04 Location: Nashville, TN Posts: 313 Phone: A620 Thanks: 0 Thanked 1 Time in 1 Post SU$: 914	I can do it for you! Greedyfly, I sell sprint in Nashville, and I will be more than happy to help you add a phone. It won't be hard at all. I am about to send you a pm with my contact information. Jeremy

10-05-2004, 02:01 PM	#10
techprincesse Telephone User Join Date: Oct 1, '03 Location: Miami, FL -> MD Posts: 219 Phone: Trēo 700P Trades: 1 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 370	I had an AAP on my 100 min/$50 plan, it was set up by Exec Svcs though by phone whilst I was in the Sprint store though. __________________ excessive signature removed. www.sprintusers.com/guidelines

10-02-2004, 07:30 PM	#2
NoClones Account Inactive Join Date: May 10, '04 Location: Zebulon/NC Posts: 1,279 Phone: Treo600-8200 Thanks: 0 Thanked 3 Times in 3 Posts SU$: 10	I had to go through the exact same thing about a month ago. Just pick a new plan, and call retention later that day and have it switched back.

10-02-2004, 09:25 PM	#5
Greedfly13 Telegraph User Join Date: May 9, '03 Location: Augusta Posts: 38 Phone: VZW BB 8830 WE Thanks: 0 Thanked 0 Times in 0 Posts SU$: 56	Thank you very much for the input. That really got me fired up when he told me that I would have to switch to a new plan...but I'll call CS and see what they say. Thanks again for the respone(s).

10-05-2004, 09:17 AM	#6
W0KIE Telegraph User Join Date: Jul 10, '03 Location: Tulsa Posts: 58 Phone: Samsung A920 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 63	My retention plan has add a phones and trust me, the SPCS stores can add and subtract retention plan codes.

10-05-2004, 09:22 AM	#7
Ted Sprintusers Sheriff Join Date: Jun 2, '04 Location: Williamsport PA Posts: 2,312 Phone: 4700 Trades: 4 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 246	you probably need to talk to retention first to have them set up your plan for sharing minutes. then go to the store and add a phone.

10-05-2004, 10:33 PM	#11
Robert K. Telephone User Join Date: Aug 23, '02 Location: DC/Balt area Posts: 100 Phone: Treo 600 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 10	I try to avoid dealing with stores when it comes to stuff like this. It's not like when you're on the phone and can just hang up and call back to get a more cooperative rep __________________ Robert Please visit my moblog @ Robert-O-Rama

10-06-2004, 07:43 AM	#12
primetime Telegraph User Join Date: Sep 6, '04 Location: DC Posts: 60 Phone: 8 deuce Trades: 2 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 125	You are using retention for the completely wrong reason...I completely understand why they wont allow you to do it. If you are unhappy with your service (something that retention is used for) then why would you bring ANOTHER customer to sprint? Just so you know, this is the reason they dont give out anything over at retention for people that actually need it anymore. Something to ponder, 4U

10-06-2004, 12:58 PM	#15
bradbomb Telegraph User Join Date: Jun 1, '03 Location: Miami, Fl Posts: 90 Phone: Treo 700p Thanks: 0 Thanked 0 Times in 0 Posts SU$: 38	no I understand signing the contract, he is saying they are making him change plans __________________ Sony CM-B1200 > Qualcomm 2760 > Sony CM-B1200 > TP 100 >TP 1100 > Kyocera 2255 > N200 > 8100 > PM-325 > Treo 650 > Treo 700p > Treo 755p $30 300AT + $10 300NW > $50 500AT 1500NW > $35 650AT 3000NW 500PCS2PCS > $40 750AT 3000NW 8 PM PCS2PCS + $15 Vision > $40 1000AT UNL NW 7 PM + $10 Vison + Free UNL TXT

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