[av8or]

Ok, on a retention plan back in may, I got a decent plan, and wanted a hitachi p300 (seemed to have decent reviews all around and had some features I was looking for)
well they managed to find one, I went and got it, after a few days I realized it wasn't a NEW phone, it apparantely had been a 'loaner' used at a mall kiosk for when phones were sent in to service, but it seemed to be ok at the time.

well now things are different, battery life is attrocious (despite it supposedly having decent battery life in resources i checked) even with a new battery.
back lighting stays on randomly (sometimes just screen, sometimes screen and keypad) pretty much has to be charged every day if i use it a little bit (it'll go 2 days with out charging if i don't talk but a few minutes on it)

signal quality frankly svcks now, go in a building where i may have a couple bars outside, and many times it goes out of service

will occasionally cycle in and out of service while sitting still and trying to make a call with one signal bar

suffice to say, this phone obviously has issues, probably stemming from abuse it most like sustained being a 'rental/loaner' phone.

is there anyway i can get sprint to replace it without using lockline and getting stuck with a crummy new phone (ala vi600 or some flip-phone)

thanks in advance to any help/info anyone gives me.

[av8or]

so no ideas anyone?

[Ted]

if you bought the phone at a sprint store i would go to that store to resolve the issues.

[av8or]

Originally Posted by ted

if you bought the phone at a sprint store i would go to that store to resolve the issues.

well i picked it up at a mall kiosk, but it was arranged by a retention person on the phone (who was very nice and helpful) paid for it there too
(there was a refund that eventually made it free).

[DF@Work]

Was it ever reflashed to 'original' factory state with updated SW loaded?

[av8or]

well the version was outdated and after much time spent arguing with tech in local spcs store and co-ordinating with the phone techs (within a week of receiving the phone back in may), he got what was supposed to be the latest revision s2a34 in an email, and uploaded it to the phone, and it has that version now
so all problems are with the newest software (which was apparantely a factory loaded version thereby dating my phone as an even earlier [read: older] phone since it had a version the tech had never even seen before)

[Fubar101]

FYI, they can not upload the software to a phone. Software upgrades must be done by Sprint stores and prl's updates can be done over the phone. Software updates must be done by hardware at a Sprint store and not over the phone, emails, etc... More than likely they updated you prl and not the phone software. If the software shows s2a34 than you have the most current software. If you have the most current software this came with the phone and not an software upload.

[av8or]

Uhm, I said i took it to the store, and the tech there uploaded the s2a34 (which the phone DID NOT have when i got it) after the phone techs were able to send it to him (how, i don't really know)

[Fubar101]

Sorry, but I did not read your post all the way. As far as I know tech's are pushed the software and I was not aware they could use software sent to them by email. If you have the s2a34 software than you have the most current software. If you bought a demo model from a kiosk your warrenty is probably void and your phone does not have a warrenty. If you phone is bugging out you would have to go through erp or buy a new phone.

[av8or]

i wasn't aware it was a demo model, it was arranged by the gal at retention (who went out of her way to find me the model i was looking for), i just picked it up at that kiosk cause it was a convenient location she could have it transfered to.

[av8or]

I guess the gist of my question is should I;

A. Call sprint phone tech

B. Go to local spcs store with a tech

C. Go to the kiosk I actually picked the phone up at

whats my best course of action to get this phone replaced? and how would i best go about it?
thanks again for any help

[kaicam75]

Get on EBay and pick one up for 30.00 or so.

[av8or]

for a phone i recieved from sprint as 'new' 4 months ago?

[Deval]

Originally Posted by av8or

whats my best course of action to get this phone replaced? and how would i best go about it?
thanks again for any help

buy one?

[justinwatts]

Wow, people sure are quick to help you, aren't they?

I would call retention first [(877)417-7846]. Explain the situation and let them know that you thought you were getting a new phone, not a demo unit. If that doesn't work, call executive services [(888)347-8988]. The kiosk at the mall might have another phone you could trade out, but I doubt they could or would do anything. You are past your 30 days and they won't make any money by helping you. You could try to talk to them, but I would see that going nowhere.

Your best bet in my opinion is to call retention and let them know what is up. If you don't get anywhere, keep asking for a manager until you get the problem solved. I would be mad if I bought something thinking it was new and then it broke. Sprint should help you out on this one. Keep us posted on what you come up with.

You could also e-mail Hitachi or call them and let them know what the problem is. Their website is http://www.hitachi.us. If you decide to just get the phone fixed, Hitachi has a service station in the US. I have the info listed below, along with a phone number and e-mail address. The warranty should cover any work as far as I know.

Tel: 1-800-448-2244
(Toll-free number : USA only)
Fax:+1-309-589-7689
email:customerservice.ce@hhea.hitachi.com