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Old 08-25-2004, 10:19 AM   #1
Dave
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Sprint Phone Numbers

Here is a list of all the main phone numbers any Sprint user might need if they have any questions or concerns with their service.

Activations
------------------------------
(888)715-4588


Customer Service w/Hold Time
------------------------------
(888)211-4727
(888)788-4727
(877)909-4806


Customer Service - straight to Rep.
------------------------------
(800)658-7564
(877)822-7505


TeleSales
------------------------------
(888)253-1315


Fraud Dept.
------------------------------
(888)788-0788


WW / Vision Support Dept.
------------------------------
(866)884-4534


Premium Issues Line
------------------------------
(877)788-0743


Corporate HQ/Higherups, etc.
------------------------------
(800)829-0965


LockLine
-----------------------------
(800)584-3666


Rebates
------------------------------
(800)477-4127


International Roaming Dept.
------------------------------
(888)226-7212


Legal Deptartment
------------------------------
(913)624-5800


Credit Department
------------------------------
(800)881-8036


Help Desk
------------------------------
(800)808-1058


Exective Services
------------------------------
866-866-7496


------------------------------
PCS Phone Codes (* or #)
------------------------------

Accessory Line
------------------------------
#222


Customer Care
------------------------------
*2


Account Information
------------------------------
*4


Spanish Option
------------------------------
*5


Speedpay System (pay your bill)
------------------------------
*3


Voice Command
------------------------------
* -> (Talk) or # -> (Talk)

Last edited by Lee_Admin; 04-27-2005 at 01:23 PM.
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Old 11-20-2006, 01:32 PM   #2
Lee
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Here is an update (thanks to dzalumni):

Activations:
888-788-4727
888-715-4588
888-211-4727
888-328-4252

Activations No Wait Time (non automated):
866-516-8519

Business Customer Service:
800-827-1180

Business Customer Service (no wait time):
866-581-9266
877-812-1223

Collections:
800-808-1336

Corporate Headquarters (Higher-ups):
913-624-6000
800-829-0965 (automated directory)
913-794-0000 (automated directory)
800-877-7746

Credit Department:
800-639-6116 (option 1)

Customer Service:
800-639-6111
800-658-7564
800-480-4727 (option 1)
877-909-4806
800-877-4646 (option 4)
888-211-4727 (option 2)
888-328-4252 (option 2)
877-909-4806
800-658-7564

Customer Service No Wait Time:
866-306-7056
866-744-7315
866-881-9571
877-222-5006
888-312-0050 (option 2)
877-891-1384

Do Not Call Number:
888-382-1222

Employee Accounts:
866-250-2221
888-876-8381

Executive Services:
866-398-4606

Fraud Department:
888-788-0788
International Roaming:
888-226-7212

Legal Department:
800-829-0965 (need location and employee name, Legal Department is in Overland Park, Kansas)
913-794-1440
913-794-1474
Law Department
6200 Sprint Pkwy
Eisenhower A
Overland Park, KS 66251

Loyalty group:
800- 614-9021
866-800-7398
866-888-2483

Marketing:
866-463-3017
866-877-9830
866-463-3020

National Business Plan:
888-312-0050

Opt-Out Number (Sprint Services Only):
800-865-7786

Payments / Internal Collections:
800-808-1336
800-399-2504

PCS & Nextel phones:
800-777-4621

Porting Department:
877-688-1969

Power Vision / EVDO Support:
866-818-1944

Priority Team:
866-542-1258

Rebate Line:
800-477-4127

Retentions:
*2 (at the voice prompts state “CANCEL”)

Retentions No Wait Time:
866-881-9571

Sprint Ambassadors:
888-296-8806

Sprint Care:
866-881-9571

Sprint Subpoena Compliance (Malice Phone Call Traces)
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
Phone: 866-259-7534
Fax: 913-315-0736

Sprint Corporate Security:
800-877-7330

Sprint Direct:
866-306-7056

Sprint Directory:
800-829-0965

Sprint Employee Value Program (National Volume Discounts):
888-457-6294

Sprint Network Management Center (Cell Towers)
888-859-1400

Technical Support Tier 2:
866-588-9907

Tele Sales:
888-253-1315 (option 3)

Total Equipment Protection:
800-584-3666

Vision / 3G Wireless Web Support Tier 1:
866-588-9907

Vision / 3G Wireless Web Support Tier 2:
866-818-1944

Voice Mail Back Door Number: 410-258-6245

WLNP Priority Help Link:
877-888-1518 (Password 4357# (HELP#))

On Your Sprint Phone:
Accessory Purchases #222
Airtime Usage *4
American Airlines Flight Information #22 (#AA)
Bill Payment *3
Charles Schwab Direct #724
Customer Service *2
Referral Credit System #733 (#REF)
Retentions *2 (tell Claire you want to cancel)
Tower Resync *18
Spanish Option *5
Voice Command *-> (talk) #->(talk)
PreCash Payment System #2274 (#CASH)
Western Union #986

Email Address:

Ecare email addresses:
ecare@cc.sprintpcs.com
ecare1@cc.sprintpcs.com
ecare2@cc.sprintpcs.com
ecare3@cc.sprintpcs.com

Customer Service email address:
customer.servicenet@mail.sprint.com

Ambassador Program email address:
Ambassadorprogram@sprint.com

Sprint CEO and COO:
President and COO, Len Lauer: Len.J.Lauer@mail.sprint.com
CEO, Gary Foress:Gary.D.Forsee@mail.sprint.com

Sprint Employee Value Program (National Volume Discounts):
info@EmployeeValueProgram.com

Sprint Long Distance email address:
customer.servicenet@sprint.com

Sprint Complete Sense email address:
sprintphonemanager@sprint.com

Helpful Websites:

Sprint Employee Value Program (National Volume Discounts): http://www.mynationlink.com/evp/
Sprint Home: http://www.sprint.com
Sprint Manage: https://sso.sprintpcs.com/sso/Login.do
Sero Website: http://sprint.p.delivery.net/m/p/spr...epclanding.asp
Sprint Rebates: http://www.sprintrebates.com/track/sprintpcs/index.jsp
Referral Program: http://www.sprint.com/referralprogram


Websites that contributed to this information:
http://www.sprintusers.com
http://www.sprintusers.com/forum/showthread.php?t=49124
http://forums.mobiledia.com/topic13143.html
http://www.nbacls.com/executives.html
http://forums.slickdeals.net/showthr...78318%E2%80%9D
http://kb.pcsintel.com/index.php?tit...bers&Itemid=22
http://www.consumerist.com/consumer/...ers-206817.php

* If you find a number that is no longer working, or if a number has changed, please notify me via PM.

Last edited by MsRandall; 06-08-2007 at 10:17 PM.
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Old 03-26-2007, 10:35 AM   #3
Lee
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Update, all numbers verified as of 3/22/07:

Activations:
888-211-4727
888-328-4252
888-788-4727
888-715-4588

Activations No Wait Time (non automated):
866-516-8519

Business Customer Service:
800-827-1180

Business Customer Service (no wait time):
866-581-9266
877-297-4258

Business Retentions:
866-881-9571
877-812-1223

CEO, Gary Foress
703-433-4040 Direct
703-433-4352 Fax
Office of the CEO
Meghan Land - 703-433-4094

Collections:
800-808-1336

Corporate Headquarters (Higher-ups):
913-624-6000
703-433-4000 (automated directory)
800-829-0965 (automated directory)
913-794-0000 (automated directory)

Credit Department:
800-639-6116

Customer Service:
800-480-4727 (option 1)
800-639-6111
877-909-4806 (option 2)
888-211-4727 (option 2)
888-312-0050
888-328-4252 (option 2)
888-788-4727 (option 2)

Customer Service No Wait Time:
866-360-2159

Do Not Call Number:
888-382-1222

Employee Accounts:
888-876-8381

Executive Services:
866-727-0665
888-569-4927 Fax

Fraud Department:
888-788-0788

International Roaming:
888-226-7212

Legal Department:
Kennedy, Leonard - Corporate Legal: 703-433-4274
800-829-0965 (need location and employee name, Legal Department is in Overland Park, Kansas)
913-794-1474 - Stewart S. Myers - Sprint Nextel, Senior Attorney
Law Department
6200 Sprint Pkwy
Eisenhower A
Overland Park, KS 66251

Office of Privacy - Legal Department: 800-639-6111
Sprint Nextel
Mail stop VARESP0403-A4112
2001 Edmund Halley Drive
Reston, Virginia 20191

Loyalty group:
800-614-9021
866-800-7398
866-888-2483

Marketing: (number is for survey, not able to contact a representative)
866-877-9830

Marketing Opt-Out:
800-865-7786

National Business Plan:
888-312-0050

Nextel.com Sales Support Desk:
866-289-8375

Order Support:
866-289-8375

Opt-Out Number (Sprint Services Only):
800-865-7786

Payments / Internal Collections:
800-808-1336
800-399-2504

PCS & Nextel phones:
866-866-7509
800-974-2221 (option 3, then option 2)

Porting Department:
877-688-1969

Power Vision / EVDO Support:
866-818-1944

Priority Team:
866-542-1258

Rebate Line:
800-477-4127

Residential Sales and Business Land Lines
800-877-7746

Retentions:
*2 (at the voice prompts state “CANCEL”)

Retentions No Wait Time:
866-235-1185 (update: has a wait time)

Sprint Ambassadors:
888-296-8806

Sprint Care:
866-881-9571

Sprint Corporate Security:
800-877-7330

Sprint Direct:
866-306-7056

Sprint Directory:
800-829-0965

Sprint Employee Value Program (National Volume Discounts):
888-457-6294

Sprint Network Management Center (Cell Towers)
888-859-1400

Sprint Subpoena Compliance (Malice Phone Call Traces)
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
866-259-7534
913-315-0736 Fax


Technical Support Tier 1:
*2 (tell Claire Technical Support)
888-211-4747 (tell Claire Technical Support)

Technical Support Tier 2:
888-211-4727

Tele Sales:
866-289-8375
888-253-1315 (option 3)
800-480-4727

Total Equipment Protection (TEP):
800-584-3666

USF Charge Information
866-770-6690

Vision / 3G Wireless Web Support Tier 1:
888-211-4727

Vision / 3G Wireless Web Support Tier 2:
866-818-1944

WLNP Priority Help Link:
877-888-1518 (Password 4357# (HELP#))

On Your Sprint Phone:
Accessory Purchases #222
Airtime Usage *4
American Airlines Flight Information #22 (#AA)
Bill Payment *3
Charles Schwab Direct #724
Customer Service *2
Referral Credit System #733 (#REF)
Retentions *2 (tell Claire you want to cancel)
Tower Resync *18
Spanish Option *5
Voice Command *-> (talk) #->(talk)
PreCash Payment System #2274 (#CASH)
Western Union #986

Email Address:

Ecare email addresses:
ecare@cc.sprintpcs.com
ecare1@cc.sprintpcs.com
ecare2@cc.sprintpcs.com
ecare3@cc.sprintpcs.com

Executive Service:
executive.offices@sprint.com

Customer Service email address:
customer.servicenet@mail.sprint.com

Ambassador Program email address:
Ambassadorprogram@sprint.com

Marketing Opt-Out:
officeofprivacy@nextel.com

Sprint CEO and COO:
President and COO, Len Lauer: Len.J.Lauer@mail.sprint.com
CEO, Gary Foress: Gary.D.Forsee@mail.sprint.com
703-433-4040 Direct
703-433-4352 Fax

Palm Treo Support:
1-877-573-8143

Sprint Employee Value Program (National Volume Discounts):
info@EmployeeValueProgram.com

Sprint Long Distance email address:
customer.servicenet@sprint.com

Sprint Complete Sense email address:
sprintphonemanager@sprint.com

Helpful Websites:

Buzz About Wireless.com: http://www.buzzaboutwireless.com/cms/
Sprint Employee Value Program (National Volume Discounts): http://www.mynationlink.com/evp/ or
Sprint Home: http://www.sprint.com
Sprint Manage: https://sso.sprintpcs.com/sso/Login.do
Sero Website: http://sprint.p.delivery.net/m/p/spr...epclanding.asp or http://www.sprint.com/sero
Sprint Rebates: http://www.sprintrebates.com/track/sprintpcs/index.jsp
Referral Program: http://www.sprint.com/referralprogram


Websites that contributed to this information:
http://www.sprintusers.com
http://www.sprintusers.com/forum/showthread.php?t=49124
http://forums.mobiledia.com/topic13143.html
http://www.nbacls.com/executives.html
http://forums.slickdeals.net/showthr...78318%E2%80%9D
http://kb.pcsintel.com/index.php?tit...bers&Itemid=22
http://www.consumerist.com/consumer/...ers-206817.php
http://consumerist.com/consumer/spri...ecs-240040.php

*This information is deemed accurate. If you find a number that is no-longer working, or if a number has changed, please notify me through PM.
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Last edited by Lee; 08-11-2010 at 12:38 PM.
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