Join 200,000+ other SprintUsers for free at the #1 online community for Sprint cell phone customers! Win cool prizes in our weekly contests. Talk about the newest phones or post your question in our forums! Become a premium member and get unlimited Focus Uploads to your Sprint phone.

All visitors must register before they can post questions, contact other members or search our database of over 127,000 threads and 1.7 million posts. So what are you waiting for? Register for free today!


Reply
 
Thread Tools Rate Thread Display Modes
Old 08-01-2016, 12:23 PM   #1
evechey
Two Cans & String User
 
evechey's Avatar
 
Join Date: Aug 1, '16
Posts: 9
Thanks: 0
Thanked 1 Time in 1 Post
SU$: 142
SERO is dead - any changes will kill your plan

My LG G4 died this weekend and I need to send it into LG to get a replacement. I needed to activate an older phone while I waited and I spoke to both SERO telesales and a manager and both told me that any changes to my plan would remove me from the SERO 500 plan, and move me to a 'SERO' unlimited plan which is $60 plus a $10 additional data charge. I am now looking into other providers as I find it ridiculous that just changing my service to an older device is going to cost me $20/month.
evechey is offline   Reply With Quote
Old 08-01-2016, 05:49 PM   #2
carpediem06
Digital PCS User
 
carpediem06's Avatar
 
Join Date: Jan 16, '10
Posts: 3,013
Thanks: 130
Thanked 185 Times in 152 Posts
SU$: 22,483
Did you speak to the actual employee line? Telesales is usually full of crap
carpediem06 is offline   Reply With Quote
Old 08-02-2016, 12:06 AM   #3
Rollo Tomasi
Telegraph User
 
Rollo Tomasi's Avatar
 
Join Date: Feb 11, '09
Location: CA
Posts: 35
Phone: Epic Touch 4G
Thanks: 4
Thanked 1 Time in 1 Post
SU$: 258
Quote:
Originally Posted by evechey View Post
My LG G4 died this weekend and I need to send it into LG to get a replacement. I needed to activate an older phone while I waited and I spoke to both SERO telesales and a manager and both told me that any changes to my plan would remove me from the SERO 500 plan, and move me to a 'SERO' unlimited plan which is $60 plus a $10 additional data charge. I am now looking into other providers as I find it ridiculous that just changing my service to an older device is going to cost me $20/month.
Same experience with phone dying recently. Longtime SERO account with a month remaining before upgrade and got the following from Sprint:
1) Cannot activate any new or old phones under the existing SERO Premium...system won't let them...All existing SERO accounts to be transitioned(assuming when you try and upgrade, change phones etc.) to "SERO Unlimited" for another $10/month per number

2) tried to reactivate an older phone via the website but it won't let you complete and forces a phone call to CS or chat.

3) "This change to SERO 500/Premium happened last month"

Looks like they've finally killed it
Rollo Tomasi is offline   Reply With Quote
Old 08-02-2016, 04:55 AM   #4
PapitoSabe
Telephone User
 
PapitoSabe's Avatar
 
Join Date: Aug 19, '06
Posts: 110
Thanks: 7
Thanked 7 Times in 4 Posts
SU$: 800
this so suucckkss if true
PapitoSabe is offline   Reply With Quote
Old 08-02-2016, 05:56 AM   #5
mr_human
Telephone User
 
mr_human's Avatar
 
Join Date: Jan 18, '08
Location: NYC
Posts: 195
Phone: Galaxy S7 Edge
Thanks: 12
Thanked 8 Times in 7 Posts
SU$: 1,289
It was a good run.
__________________
SERO-P 500
mr_human is offline   Reply With Quote
Old 08-02-2016, 07:34 AM   #6
evechey
Two Cans & String User
 
evechey's Avatar
 
Join Date: Aug 1, '16
Posts: 9
Thanks: 0
Thanked 1 Time in 1 Post
SU$: 142
Quote:
Originally Posted by Rollo Tomasi View Post
.All existing SERO accounts to be transitioned(assuming when you try and upgrade, change phones etc.) to "SERO Unlimited" for another $10/month per number
It's an extra $10/month AND a $10 data charge so actually an extra $20/month.

I'm leaving Sprint after being with them for around 10 years. I'm going to try Google Fi.
evechey is offline   Reply With Quote
The Following User Says Thank You to evechey For This Useful Post:
Rollo Tomasi (08-02-2016)
Old 08-02-2016, 08:03 AM   #7
Rollo Tomasi
Telegraph User
 
Rollo Tomasi's Avatar
 
Join Date: Feb 11, '09
Location: CA
Posts: 35
Phone: Epic Touch 4G
Thanks: 4
Thanked 1 Time in 1 Post
SU$: 258
Quote:
Originally Posted by evechey View Post
It's an extra $10/month AND a $10 data charge so actually an extra $20/month.

I'm leaving Sprint after being with them for around 10 years. I'm going to try Google Fi.
They didnt tell me about the extra $10, but typical Sprint....Found out I'm 3 months out, not one, so I'll need to find a new home and pay a ton of fees (new, unsubsudized phone, termination from Sprint, higher monthly, etc)...Any recommendations for someone in SoCal? Thanks
Rollo Tomasi is offline   Reply With Quote
Old 08-02-2016, 08:47 AM   #8
evechey
Two Cans & String User
 
evechey's Avatar
 
Join Date: Aug 1, '16
Posts: 9
Thanks: 0
Thanked 1 Time in 1 Post
SU$: 142
Quote:
Originally Posted by Rollo Tomasi View Post
They didnt tell me about the extra $10, but typical Sprint....Found out I'm 3 months out, not one, so I'll need to find a new home and pay a ton of fees (new, unsubsudized phone, termination from Sprint, higher monthly, etc)...Any recommendations for someone in SoCal? Thanks
Honestly, look into Google Fi. I'm getting a new 64gb Nexus 6p, with insurance for around $70/month.
evechey is offline   Reply With Quote
Old 08-03-2016, 01:47 AM   #9
LGfan
Walkie Talkie User
 
LGfan's Avatar
 
Join Date: Oct 12, '03
Location: Pasadena TX
Posts: 484
Phone: LG Optimus G
Thanks: 0
Thanked 9 Times in 8 Posts
SU$: 729
Send a message via MSN to LGfan
Ting






Tapping the screen to talk.....
LGfan is offline   Reply With Quote
Old 08-03-2016, 09:08 AM   #10
rekopter
Telegraph User
 
rekopter's Avatar
 
Join Date: May 25, '09
Posts: 16
Thanks: 1
Thanked 1 Time in 1 Post
SU$: 190
So what will the total cost/month be for a Sero Premium user looking to upgrade to the Galaxy Note 7? Right now I'm paying $50/month + tax. Will SERO unlimited be $60/month or $70/month?
rekopter is offline   Reply With Quote
Old 08-03-2016, 06:25 PM   #11
evechey
Two Cans & String User
 
evechey's Avatar
 
Join Date: Aug 1, '16
Posts: 9
Thanks: 0
Thanked 1 Time in 1 Post
SU$: 142
Quote:
Originally Posted by rekopter View Post
So what will the total cost/month be for a Sero Premium user looking to upgrade to the Galaxy Note 7? Right now I'm paying $50/month + tax. Will SERO unlimited be $60/month or $70/month?
That will $70/month
evechey is offline   Reply With Quote
Old 08-03-2016, 09:30 PM   #12
zaraza69
Two Cans & String User
 
zaraza69's Avatar
 
Join Date: Jun 17, '12
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
SU$: 16
That sucks. I was going to get note 7.
zaraza69 is offline   Reply With Quote
Old 08-04-2016, 09:44 AM   #13
rekopter
Telegraph User
 
rekopter's Avatar
 
Join Date: May 25, '09
Posts: 16
Thanks: 1
Thanked 1 Time in 1 Post
SU$: 190
Quote:
Originally Posted by evechey View Post
That will $70/month
With a subsidized phone and 2-year contract, are you sure it wouldn't be $60/month per this pamphlet?

https://www.sprint.com/webconversion...thing_Plus.pdf
rekopter is offline   Reply With Quote
Old 08-04-2016, 09:48 AM   #14
evechey
Two Cans & String User
 
evechey's Avatar
 
Join Date: Aug 1, '16
Posts: 9
Thanks: 0
Thanked 1 Time in 1 Post
SU$: 142
Quote:
Originally Posted by rekopter View Post
With a subsidized phone and 2-year contract, are you sure it wouldn't be $60/month per this pamphlet?

https://www.sprint.com/webconversion...thing_Plus.pdf
I was told that it's $60/month + $10/month data charge
evechey is offline   Reply With Quote
Old 08-04-2016, 10:07 AM   #15
carpediem06
Digital PCS User
 
carpediem06's Avatar
 
Join Date: Jan 16, '10
Posts: 3,013
Thanks: 130
Thanked 185 Times in 152 Posts
SU$: 22,483
Dang, this sucks!
carpediem06 is offline   Reply With Quote
Go Back SprintUsers.com > General > Tips & Tricks - All Carriers > SERO > SERO is dead - any changes will kill your plan

Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
$30 Sero plan has $10 data fee add-on, slightly different plan htrony SERO 2 11-12-2011 12:43 PM
FS: SERO 30.00 Plan iredline5 Trading Post Archive 12 07-06-2011 07:22 PM
TOL sero + New Family Plan all for EVO hypn0toad Tips & Tricks - All Carriers 3 05-25-2010 09:33 PM
Old SERO $30 plan - Can I upgrade to newer SERO plan? bretclancy SERO 9 05-10-2010 10:42 AM
SWAC or SERO or New SERO dmcccdmn SERO 9 03-27-2009 12:30 PM


All times are GMT -6. The time now is 03:53 PM.


- SprintUsers.com is not affiliated with or endorsed by Sprint PCS -