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Old 06-12-2016, 02:43 PM   #1
Kjchilde
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Sprint new deals misleading

I've been with sprint just over a month. I've been misled, overcharged, and threatened with cancellation fees when I pointed out the discrepancies and threatened to walk. The reps have been inconsistent, and seem to have no understanding of their own billing details. It's taken an inordinate amount of my time, and I'm fed up.
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Old 09-19-2017, 07:14 PM   #2
archer314
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not only that,,I was trying to upgrade my phone a few months early and was sent by an online chat to go to the store and pay there so i would become immediatly eligible,,,ok went to store,,sat in line for an hour to be told that it would be faster to do it at home online. The store logged onto my account while there and checked ,,then I left and went home,,next day wanted to log into my account and guess what,,my online info was changed, It wouldnt take my password,,so I clicked on forgot password,,it takes you to a page where you enter in your username,,,zip code,, and last 4 of my social,,,guess what said the info i provided didnt match their records,,,i have spent hours on the phone trying to get this fixed. still nothing,,actually had a tech call me and tell me that if i need to change my security settings to log in online to change them,,,,DUH,,it wont let me log in,,,what a dip
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