FYI! Asurion replacing Evo with Evo 3D - Page 4

**SingSongBird** · 12-28-2011, 11:53 AM

After I was robbed I went straight to a corporate Sprint store, and filed. My replacement is in transit now. So it only took them 4 days...I can't imagine being without my phone for 14 days.

**GoldenBlaze** · 12-28-2011, 11:54 AM

Quote:

Originally Posted by ZiggyZ

A user on my account cracked his evo screen. So far its been 14DAYS and no phone. We called today and they said its still on back order and that there are no other phone models to replace it with. I even spoke to a supervisor as well. They were trying to play hardball with me. I don't get it. We have had tbe insurance on that line for 3 years and not a single claim. They claimed that they have up to 30days to fulfill the claim if need be.

I was done the same way but try 20 days with no phone. I am now an AT&T customer because of this "hardball" practice. I paid on time and had NO claims until my chargeport went out, which was a known issue with the EVO. Noone should have to deal with being treated this way. Completely unacceptable!

shooga23 · 12-28-2011, 02:02 PM

So I got impatient last night and decided to call again and got the same lady who also agreed that they were replacing the 4g with the 3d amongst other phones mentioned previously but insisted I wait one more day. I said ok...go up there today and guess what??? No phone!!! Still backordered and when I mentioned about the 3d replacement the guy said oh no who told you that?? I said that girl right there and he said sorry but we can't do that...I turned around and walked out...I need to cool off before going back after work. Lol

lonjam · 12-29-2011, 03:54 PM

The customer service rep said i was getting an EVO 4G we will see tomorrow

Duffman · 12-29-2011, 04:04 PM

Quote:

Originally Posted by shooga23

So I got impatient last night and decided to call again and got the same lady who also agreed that they were replacing the 4g with the 3d amongst other phones mentioned previously but insisted I wait one more day. I said ok...go up there today and guess what??? No phone!!! Still backordered and when I mentioned about the 3d replacement the guy said oh no who told you that?? I said that girl right there and he said sorry but we can't do that...I turned around and walked out...I need to cool off before going back after work. Lol

This thread is about Asurion, not Advanced Exchange. Advanced Exchange is shipping Evo 4Gs, albeit up to a week late.

lonjam · 12-30-2011, 07:56 AM

^ yea that was from asurion

Duffman · 12-30-2011, 10:26 AM

Quote:

Originally Posted by lonjam

^ yea that was from asurion

See who I quoted? That was who I was responding to. Not you.

cadet · 12-31-2011, 06:03 AM

charging port on my evo broke again, what will they give me? i don't have tep...

phoneGeek87 · 12-31-2011, 09:03 AM

Well my EVO 4 G stopped charging the other day. So I place my claim with asurion. I was told they did not have any EVO 4G's in stock and that I would have to wait. The next day I got a brand new EVO 3 D still in the box and packaging. I must say I was surprised.

P. Dexter85 · 01-27-2012, 06:40 PM

And just to inform everyone, asurion does have HTC EVO's in stock. The only question is, is how long will it stay in stock?

P. Dexter85 · 02-08-2012, 08:51 PM

Does anyone one if asurion fell back into back order with the EVO 4G

leticia93631 · 02-15-2012, 10:58 PM

Asurion is replacing my EVO 4g with a EVO design and the EVO 3d was not available as an option.

P. Dexter85 · 02-16-2012, 02:32 AM

Damn. Are u serious? I was really looking forward to the EVO 3D.

P. Dexter85 · 02-16-2012, 09:59 AM

Ok so u didn't get the phone yet

Sent from my PC36100 using SprintUsers Forum

cookeys · 02-16-2012, 03:58 PM

Quote:

Originally Posted by leticia93631

Asurion is replacing my EVO 4g with a EVO design and the EVO 3d was not available as an option.

Design seems like a nice phone. The specs kick the crap out of the 4G for sure.

12-28-2011, 11:53 AM	#46
SingSongBird Sprint is my baby daddy Mood: Join Date: Oct 21, '03 Location: Exile Island Posts: 1,895 Phone: SGIII Trades: 3 Thanks: 28 Thanked 3 Times in 1 Post My Mood: SU$: 4,016	After I was robbed I went straight to a corporate Sprint store, and filed. My replacement is in transit now. So it only took them 4 days...I can't imagine being without my phone for 14 days. __________________ I know change must happen but I do miss the OG SprintUsers. Has it really been 10 years?

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12-28-2011, 02:02 PM	#48
shooga23 Two Cans & String User Join Date: Sep 1, '10 Posts: 8 Phone: EVO 4G Thanks: 5 Thanked 0 Times in 0 Posts SU$: 71	So I got impatient last night and decided to call again and got the same lady who also agreed that they were replacing the 4g with the 3d amongst other phones mentioned previously but insisted I wait one more day. I said ok...go up there today and guess what??? No phone!!! Still backordered and when I mentioned about the 3d replacement the guy said oh no who told you that?? I said that girl right there and he said sorry but we can't do that...I turned around and walked out...I need to cool off before going back after work. Lol

12-29-2011, 03:54 PM	#49
lonjam Telegraph User Join Date: May 22, '06 Location: Decatur Ga Posts: 22 Phone: mm-8400 Thanks: 4 Thanked 0 Times in 0 Posts SU$: 90	The customer service rep said i was getting an EVO 4G we will see tomorrow

12-30-2011, 07:56 AM	#51
lonjam Telegraph User Join Date: May 22, '06 Location: Decatur Ga Posts: 22 Phone: mm-8400 Thanks: 4 Thanked 0 Times in 0 Posts SU$: 90	^ yea that was from asurion

12-31-2011, 06:03 AM	#53
cadet Telephone User Join Date: Jan 14, '10 Posts: 166 Phone: Evo 4G Thanks: 2 Thanked 4 Times in 4 Posts SU$: 1,257	charging port on my evo broke again, what will they give me? i don't have tep...

12-31-2011, 09:03 AM	#54
phoneGeek87 Two Cans & String User Join Date: Dec 31, '11 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 45	Well my EVO 4 G stopped charging the other day. So I place my claim with asurion. I was told they did not have any EVO 4G's in stock and that I would have to wait. The next day I got a brand new EVO 3 D still in the box and packaging. I must say I was surprised.

01-27-2012, 06:40 PM	#55
P. Dexter85 Telegraph User Join Date: Jan 26, '12 Posts: 63 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 281	And just to inform everyone, asurion does have HTC EVO's in stock. The only question is, is how long will it stay in stock?

02-08-2012, 08:51 PM	#56
P. Dexter85 Telegraph User Join Date: Jan 26, '12 Posts: 63 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 281	Does anyone one if asurion fell back into back order with the EVO 4G

02-15-2012, 10:58 PM	#57
leticia93631 Two Cans & String User Join Date: Dec 12, '10 Location: Fresno/Ca Posts: 4 Phone: HTC Touch Pro 2 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 29	Asurion is replacing my EVO 4g with a EVO design and the EVO 3d was not available as an option.

02-16-2012, 02:32 AM	#58
P. Dexter85 Telegraph User Join Date: Jan 26, '12 Posts: 63 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 281	Damn. Are u serious? I was really looking forward to the EVO 3D.

02-16-2012, 09:59 AM	#59
P. Dexter85 Telegraph User Join Date: Jan 26, '12 Posts: 63 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 281	Ok so u didn't get the phone yet Sent from my PC36100 using SprintUsers Forum