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Old 06-20-2011, 02:06 PM   #1
rhyno54
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Error 67: Registration Failure

I've had my Samsung Epic for almost a year now and have had very few issues and for the most part have been very happy with the phone. However, today I lost all data connectivity (other than SMS) on my phone and can't seem to get it back.

I was investigating what is involved in using the Sprint HotSpot feature. I found the app on the phone and launched it, but that's as far as that went. I didn't click to turn it on, just wanted to see if it gave me any details about how to activate the service. I closed the app and went on the computer and went online looking for details for the service.

After a few minutes I noticed that I didn't have any data service on my phone. That's not all that unusual as I don't have very good service inside my office building so I turned on the WiFi radio and was using data that way instead. I turned WiFi back off and when I did I got that error. It doesn't stay up for long and just goes away on its own.

"Error 67: Registration Failure. Your Sprint data service username and/or password may be incorrect. Please try again."

I never activated the Hot Spot feature, but since receiving this error I tried activating and disabling again. I've shut down and restarted several times. I've also pulled the battery 3 times, the last time leaving it out for about a half hour and putting it back in and starting back up (that was a suggestion I found on another forum).

This is the standard stock image from Sprint/Samsung. It has not been rooted, no custom ROMs, etc.

I have to go out of town tomorrow for work and need my phone back. If anyone can help I'd obviously greatly appreciate it.
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Old 06-20-2011, 03:50 PM   #2
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call sprint tech suport, it's just a simple provisioning error.
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Old 06-20-2011, 03:52 PM   #3
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try a profile update.
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Old 06-21-2011, 09:31 AM   #4
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Fixed

Been trying to do a profile update, but kept erroring out because I had no network connectivity. Tried via WiFi and that didn't work either.

We dont have 4g in our area, but tried turning that antenna on and then for some reason was able to finally do a profile update and all is well!!
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Old 09-04-2011, 08:50 AM   #5
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samsung SPH-M910 error 67 registration failure, PLEASE HELP. this is the phone we have and tried resetting it, I dont want to do a Hard reset, because Ill lose all of my contacts. please advise how to fix this so we can access internet and email via phone!
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Old 09-04-2011, 02:16 PM   #6
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Do the profile update. It will only work when you are on the Sprint network.
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Old 09-04-2011, 04:14 PM   #7
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how do I do that.
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Old 09-04-2011, 09:26 PM   #8
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  1. At the Home screen, press Menu then tap Settings
  2. Flick up then tap About Phone
  3. Tap System Updates > Update Profile
  4. You will see the message: Device Configuration - The network is preparing your service. Please wait. Do not interrupt this process. If the screen goes into sleep mode, you may tap the screen to wake up the phone. Do not press Cancel or hold down the End key, as it will interrupt the process.
  5. Once completed, the phone will return to the Settings tab
  6. Press the Home key and your Samsung Epic™ 4G is ready to use to make calls and access data.
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Old 09-05-2011, 07:33 AM   #9
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thank you. I got this error: the profile update could not be complete. please try again later. if the problem persists...error: connection error.
I tried it 3 times! I then connected to wifi and tried it, still no luck. please advise.
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Old 09-07-2011, 10:14 PM   #10
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Are you running a custom ROM? Sometimes they don't set up the provisioning stuff correctly. If so, you might need to go back to the stock rom or find someone in tech support who is willing to help you enter info by hand.
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Old 09-08-2011, 07:49 AM   #11
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i dont know what that is. please advise.
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Old 09-08-2011, 10:10 AM   #12
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Quote:
Originally Posted by danrawls View Post
i dont know what that is. please advise.
If you don't know what a custom ROM is then you likely haven't installed one (unless someone else did it for you) so ignore what I suggested.

Are you roaming or have weak signal when you do the profile update? Either one of those can cause issues.
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Old 09-08-2011, 10:14 AM   #13
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I use pageplus, which is verizon prepaid, we have 3 smart phones, they all work but this one, on the 3G data plan.
pleae help..it's frustrating
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Old 09-08-2011, 03:59 PM   #14
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Update Profile won't work in your case. It is only there for provisioning a Sprint phone on a Sprint network.
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Old 09-08-2011, 07:17 PM   #15
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it is a sprint phone but was flashed to work with the other carrier, any other advice? our driod works just fine on 3G
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