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Old 04-25-2011, 02:10 PM   #1
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Sprint Premier Team Member Here To Help w/ Lost Upgrades

Hey all, Art here from the Premier team at Sprint. I posted a reply to one of the threads on the forum about this, but I wanted to let you know so you could help spread the word - I am on Sprintusers.com pretty regularly and would love to help anyone who has lost an upgrade due to the recent changes in the Premier program. It is quick and easy for the customer (they don't need to call Care or go into a store) and it saves us a call in to Care as well.

So if you run across someone who has lost an upgrade, please have them PM me. I can forward their info on to Care to help. And thanks for your loyalty!

Peace, art
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Old 04-25-2011, 02:47 PM   #2
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Good timing, I was just shopping around to switch carriers. What info do you need, so you won't have to go back and forth in pm's with people. Phone number only?
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Old 04-25-2011, 02:52 PM   #3
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Yes, phone number and full name on the account. Also a sentence or two about the situation so I know what to request. I understand if people are more comfy w/ PMs or direct emails though; I'm flexible. Thanks!
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Old 04-25-2011, 03:21 PM   #4
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That's nice of you, I hope people get their upgrades back.
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Old 04-25-2011, 05:28 PM   #5
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I am going to leave a redirect here in the Premium Section but move it to the general section so more members can see it. Thanks Art for helping everyone out with this.
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Old 04-25-2011, 05:39 PM   #6
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I lost my oct 11 2011 gold upgrade.I got my curve last oct as a premiere member.
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Old 04-25-2011, 05:45 PM   #7
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My upgrade would be in December... would I be eligible?
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Old 04-25-2011, 06:48 PM   #8
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My upgrade would be in June, would I also be eligible? Sorta looking forward to possibly getting an EVO 3D now
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Old 04-25-2011, 07:27 PM   #9
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alternative to PM?

Hi Art,

I posted in the other thread about this - we need 10 posts before being allowed to send PMs...any chance we could get an email address from you? No problem if not; just wanted to help people avoid spamming the message board to get up to 10 posts...I think this is my 5th and I'm out of things to say.
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Old 04-25-2011, 08:06 PM   #10
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Quote:
Originally Posted by wildcatbonk View Post
Hi Art,

I posted in the other thread about this - we need 10 posts before being allowed to send PMs...any chance we could get an email address from you? No problem if not; just wanted to help people avoid spamming the message board to get up to 10 posts...I think this is my 5th and I'm out of things to say.
Look at some of the other threads and post something, you just need 1 more! You can do it! Si se puede!
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Old 04-25-2011, 09:37 PM   #11
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Originally Posted by YankeeFan01 View Post
Look at some of the other threads and post something, you just need 1 more! You can do it! Si se puede!
ha, thanks Yank, and now I'm at 10...
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Old 04-25-2011, 10:21 PM   #12
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Thanks for the offer Art!
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Old 04-25-2011, 10:52 PM   #13
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Art, appreciated the PM a couple days back. I also got it in writing through sprint chat. One question though, will i retain my $150 off every year now or is this just a one time thing?
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Old 04-25-2011, 11:36 PM   #14
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Quote:
Originally Posted by jayhuffdaddy View Post
Art, appreciated the PM a couple days back. I also got it in writing through sprint chat. One question though, will i retain my $150 off every year now or is this just a one time thing?

It will be a one time thing giving you back an upgrade you had earned and lost. The only way to get it every year is with a qualifying plan or 10yrs with Sprint.
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Old 04-26-2011, 06:01 AM   #15
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Just like many others I was due for an upgrade in June/July I got the EVO on th first day it came out...Would I be eligible to get my upgrade back?
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