How do I receive the $50 Visa gift card for upgrading

xblindx · 07-31-2010, 07:45 AM

I received a text message a week or so ago from Sprint saying that if I upgraded my phone online, I would receive a $50 Visa gift card. Well I went through with the upgrade, and before finalizing the purchase I chatted a representative asking how I would receive the gift card. He gave me a number to call (1-800-522-7458) which seems to belong to the Citi Prepaid service. It asks if you have a lost or stolen card, nothing about receiving one (closest option is "not received your card yet?).

Does anyone have any idea how I am supposed to receive this gift card?

**MadGasser** · 07-31-2010, 07:56 AM

Try dialing zero and speaking to a representative. If that doesn't work call Sprint back and complain. Also, be sure you keep that text message as proof.

xblindx · 07-31-2010, 08:00 AM

Well the text message is on my old phone, which I still have. I just hope I have the text saved....If I do, I'll forward it to my new phone and lock it.
So Sprint would be the people to contact here, not Citi/Visa, correct?

**rambo47** · 07-31-2010, 08:40 AM

I thought the rebate came in the form of a gift card. Sending in the rebate form gets the process rolling.

Here' the site for tracking your rebate: https://www.sprintrebates.com/track/sprintpcs/index.jsp

There used to be a referral program as well, but that ended back in January. Here's the old site for referrals: http://www.sprint.com/landings/refrewards/

xblindx · 07-31-2010, 09:06 AM

It wasn't a rebate, it was supposed to just be a gift card sent with the upgraded phone.
I contacted support by chat today, the representative said this offer ended January of this year, even though on the text it said it expired 8/14/2010....
He placed a $50 credit on my account though, so issue is solved

07-31-2010, 07:45 AM	#1
xblindx Two Cans & String User Join Date: Jul 31, '10 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 25	How do I receive the $50 Visa gift card for upgrading I received a text message a week or so ago from Sprint saying that if I upgraded my phone online, I would receive a $50 Visa gift card. Well I went through with the upgrade, and before finalizing the purchase I chatted a representative asking how I would receive the gift card. He gave me a number to call (1-800-522-7458) which seems to belong to the Citi Prepaid service. It asks if you have a lost or stolen card, nothing about receiving one (closest option is "not received your card yet?). Does anyone have any idea how I am supposed to receive this gift card?

07-31-2010, 07:56 AM	#2
MadGasser Life Is Good!! Mood: Join Date: Mar 22, '08 Location: Urbana, IL Posts: 1,004 Phone: BlackBerry 9650 Trades: 1 Thanks: 12 Thanked 12 Times in 12 Posts SU$: 3,244	Try dialing zero and speaking to a representative. If that doesn't work call Sprint back and complain. Also, be sure you keep that text message as proof. __________________ If we couldn't laugh we would all go insane. pin:321EB4D0

07-31-2010, 08:40 AM	#4
rambo47 Idoru Join Date: Jun 12, '09 Location: Denville, NJ. Posts: 2,315 Phone: iPhone 4S Thanks: 109 Thanked 167 Times in 141 Posts SU$: 19,916	I thought the rebate came in the form of a gift card. Sending in the rebate form gets the process rolling. Here' the site for tracking your rebate: https://www.sprintrebates.com/track/sprintpcs/index.jsp There used to be a referral program as well, but that ended back in January. Here's the old site for referrals: http://www.sprint.com/landings/refrewards/ __________________ Everything Data Family 1500

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07-31-2010, 08:00 AM	#3
xblindx Two Cans & String User Join Date: Jul 31, '10 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 25	Well the text message is on my old phone, which I still have. I just hope I have the text saved....If I do, I'll forward it to my new phone and lock it. So Sprint would be the people to contact here, not Citi/Visa, correct?

07-31-2010, 09:06 AM	#5
xblindx Two Cans & String User Join Date: Jul 31, '10 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 25	It wasn't a rebate, it was supposed to just be a gift card sent with the upgraded phone. I contacted support by chat today, the representative said this offer ended January of this year, even though on the text it said it expired 8/14/2010.... He placed a $50 credit on my account though, so issue is solved