Hero Firmware Update

JasonM · 11-18-2009, 12:04 PM

This is a message I received in an email from HTC just moments ago. They are apparently issuing a firmware update today to resolve the 100% Awake time issue.

Quote:

Jason,

Thank you for contacting HTC regarding an issue with system standby on your Hero for Sprint.

I understand how frustrating it can be when your device does not function properly. HTC has heard of this issue before and has promptly created an update. As of 11/18/09 HTC released an over the air update for your device, this update will be taking place over the next few days for all owner’s of the Hero for Sprint. This update should require no action on your part and will correct the issue you’re inquiring about. If you experience any issues after this update please let us know.

If you have any future questions feel free to reply. You may also enjoy www.htcwiki.com, our customer-based forum, which has a plethora of information on HTC devices. You may be able to find feedback here from other users in your area who have purchased from any of HTC’s 3rd party retailers I would also like to invite you to participate in a customer satisfaction survey located at http://survey.htc.com/worldwide/. I hope you have a great day!

HTC America Technical Support
Barbara

My Hero still says no update available. Anybody able to receive the update yet?

xanadu1979 · 11-18-2009, 02:40 PM

Quote:

Originally Posted by JasonM

This is a message I received in an email from HTC just moments ago. They are apparently issuing a firmware update today to resolve the 100% Awake time issue.

My Hero still says no update available. Anybody able to receive the update yet?

Just checked and mine says there is one available. I'm not plugged in nor am I on wi-fi.

It's downloading as we speak. Crossing my fingers.

Edit:
The download is pretty small. About 3mb. So I'm not holding out much hope that it fixes a lot of bugs.

Atticus · 11-18-2009, 02:51 PM

Its almost done installing... So its just the awake time fix?

My awake time was usually low anyway...

Natty_lite · 11-18-2009, 02:52 PM

I'm downloading it right now. Its almost 4 megs, shouldn't take long since I"m on wifi

edit* this is takin alot longer then I thought. I started at the time I originally made this post, and I'm only at 12% right now

edit again* WiFi was never on, I only thought it was

xanadu1979 · 11-18-2009, 02:52 PM

It takes a long time for the phone to reboot after installing, so don't get nervous and try to reset it or anything.

Wow, it looks like the app corruption bug is fixed. All of my apps have the right icons and names now, and Flixster opens without crashing. Awesome!!!

APre · 11-18-2009, 02:59 PM

Downloading now.

It's 3,748,377 bytes.

bybcous · 11-18-2009, 03:00 PM

Quote:

Originally Posted by APre

Downloading now.

Downloading also even though i never had problems with my phone.

Bill-E-BoB · 11-18-2009, 03:01 PM

I'm installing it now...dare I dream it'd have anything to do with the memory leak too?

APre · 11-18-2009, 03:01 PM

I've had the awake problem, and the misnamed apps problem.

fhinspectit · 11-18-2009, 03:02 PM

Curious if SMS issue fixed. would love to use stock messenger, also get rid of task killer. guess we will know soon enough

Atticus · 11-18-2009, 03:03 PM

after update my weather isnt working it doesnt show up, and the phone seems to be laggy. Also now my awake time says 100%. Going to turn off the phone and see if that makes a difference.

Never had the awake time show 100% it was always around 16-20%

APre · 11-18-2009, 03:04 PM

Message after downloading:

The firmware update for your HERO200 is now ready to be installed. Your device will be updated to version 1.56.651.2. You cannot make or receive calls during the installation, even for emergencies. Do you want to install?

fhinspectit · 11-18-2009, 03:05 PM

will say it seems a little faster, most likely just mental. lol

xanadu1979 · 11-18-2009, 03:11 PM

Quote:

Originally Posted by fhinspectit

will say it seems a little faster, most likely just mental. lol

I must admit it seems a bit faster to me too.

**Penny** · 11-18-2009, 03:17 PM

I have a rooted hero so it says installation failed..

11-18-2009, 02:52 PM	#4
Natty_lite Cordless Phone User Join Date: Jan 22, '08 Location: Virginia Posts: 620 Phone: DX Thanks: 30 Thanked 29 Times in 27 Posts SU$: 5,128	I'm downloading it right now. Its almost 4 megs, shouldn't take long since I"m on wifi edit* this is takin alot longer then I thought. I started at the time I originally made this post, and I'm only at 12% right now edit again* WiFi was never on, I only thought it was Last edited by Natty_lite; 11-18-2009 at 03:07 PM.

11-18-2009, 02:59 PM	#6
APre Telegraph User Mood: Join Date: May 11, '09 Location: Raytown, MO Posts: 20 Phone: HTC Hero Thanks: 0 Thanked 0 Times in 0 Posts SU$: 177	Downloading now. It's 3,748,377 bytes. __________________ Aaron Sanyo SCP-1500 > Samsung SPH-N300 > Sanyo SCP-4500 > Samsung A660 > Samsung A740 > Sanyo Katana SCP-6600 > HTC Hero

11-18-2009, 03:01 PM	#9
APre Telegraph User Mood: Join Date: May 11, '09 Location: Raytown, MO Posts: 20 Phone: HTC Hero Thanks: 0 Thanked 0 Times in 0 Posts SU$: 177	I've had the awake problem, and the misnamed apps problem. __________________ Aaron Sanyo SCP-1500 > Samsung SPH-N300 > Sanyo SCP-4500 > Samsung A660 > Samsung A740 > Sanyo Katana SCP-6600 > HTC Hero

11-18-2009, 03:04 PM	#12
APre Telegraph User Mood: Join Date: May 11, '09 Location: Raytown, MO Posts: 20 Phone: HTC Hero Thanks: 0 Thanked 0 Times in 0 Posts SU$: 177	Message after downloading: The firmware update for your HERO200 is now ready to be installed. Your device will be updated to version 1.56.651.2. You cannot make or receive calls during the installation, even for emergencies. Do you want to install? __________________ Aaron Sanyo SCP-1500 > Samsung SPH-N300 > Sanyo SCP-4500 > Samsung A660 > Samsung A740 > Sanyo Katana SCP-6600 > HTC Hero

11-18-2009, 03:17 PM	#15
Penny Yeah I know, I'm a Girly Girl Join Date: Jan 10, '07 Location: NC Posts: 2,587 Phone: CURVE&PNKCentro Trades: 25 Thanks: 3 Thanked 6 Times in 6 Posts SU$: 14,389	I have a rooted hero so it says installation failed.. __________________ Kyle, My beautiful friend, I love and will miss you. But only for a short time, we shall meet again one sweet day *No Jesus ,No Peace - Know Jesus ,Know Peace*

11-18-2009, 02:51 PM	#3
Atticus Telephone User Join Date: Oct 26, '07 Location: California Posts: 165 Phone: Palm Centro Thanks: 0 Thanked 1 Time in 1 Post SU$: 1,360	Its almost done installing... So its just the awake time fix? My awake time was usually low anyway...

11-18-2009, 02:52 PM	#5
xanadu1979 Telegraph User Join Date: Aug 7, '07 Location: New Orleans, LA Posts: 41 Phone: Sprint Hero Thanks: 1 Thanked 2 Times in 2 Posts SU$: 418	It takes a long time for the phone to reboot after installing, so don't get nervous and try to reset it or anything. Wow, it looks like the app corruption bug is fixed. All of my apps have the right icons and names now, and Flixster opens without crashing. Awesome!!!

11-18-2009, 03:01 PM	#8
Bill-E-BoB Telegraph User Join Date: Feb 4, '08 Location: Atlanta, GA Posts: 62 Phone: Hero Thanks: 6 Thanked 2 Times in 2 Posts SU$: 949	I'm installing it now...dare I dream it'd have anything to do with the memory leak too?

11-18-2009, 03:02 PM	#10
fhinspectit Telegraph User Join Date: Jun 15, '08 Posts: 16 Thanks: 1 Thanked 0 Times in 0 Posts SU$: 180	Curious if SMS issue fixed. would love to use stock messenger, also get rid of task killer. guess we will know soon enough

11-18-2009, 03:03 PM	#11
Atticus Telephone User Join Date: Oct 26, '07 Location: California Posts: 165 Phone: Palm Centro Thanks: 0 Thanked 1 Time in 1 Post SU$: 1,360	after update my weather isnt working it doesnt show up, and the phone seems to be laggy. Also now my awake time says 100%. Going to turn off the phone and see if that makes a difference. Never had the awake time show 100% it was always around 16-20%

11-18-2009, 03:05 PM	#13
fhinspectit Telegraph User Join Date: Jun 15, '08 Posts: 16 Thanks: 1 Thanked 0 Times in 0 Posts SU$: 180	will say it seems a little faster, most likely just mental. lol

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