A Lesson in Customer Service.

wowcro · 06-10-2009, 09:22 AM

So, since this is my first post I hope that I am posting this in the right forum. I have been a Sprint customer since 2002. My wife logged in today to check our account information online. and this is what she found:

I guess the last rep I talked to didn't like that I complained about my phone dying and them taking weeks to sort it out. I guess if the service that we pay for is not satisfactory we are not allowed to complain. I wonder if he/she even knew where that information will show up.

The funny thing is that when I got married in 2006 I convinced my wife to switch to Sprint. In addition after talking to me several other members of our family came to Sprint. The service works great and their prices are unbeatable.

However, their screening of customer reps and training falls short.

tmcclellan · 06-10-2009, 09:57 AM

You're probably eligible to save a lot more than $75 now, with the screenshots as proof.

wowcro · 06-10-2009, 10:10 AM

It will be interesting to see how they respond to this. Seems the clerk on the chat escalated this to his boss, who called me and said that he is escalating it to his boss.

I can't find anywhere on their site to change it myself and he could not find it either. He said IT can change it in the DB. I wonder how long that is going to take.

He also said that he will keep me posted in what their investigation finds out.

**cvrefugee** · 06-10-2009, 10:28 AM

You should send that in to the Consumerist for sure!

**Ang3lina33** · 06-10-2009, 10:51 AM

OMG as funny as that is...I'm sorry and hope you get some discounts, some credits, couple of new phones for free...and that A55hole fired!!!!

**trksh22** · 06-10-2009, 10:53 AM

Wow, that's just wrong. And rude!!

ETA: What did you do to them?

Burninator · 06-10-2009, 10:54 AM

probably someones last day.

**DJRider** · 06-10-2009, 11:10 AM

Quote:

Originally Posted by Burninator

probably someones last day.

If it wasn't their last day, that day is coming fast!

wowcro · 06-10-2009, 12:24 PM

The supervisor that called me after the chat with the service rep told me that they are digging through their DB to find out who made the change. I wonder how many people were talking about that at the customer service center.

I will post back if I hear back from the Supervisor.

WVUCRUISER · 06-10-2009, 12:54 PM

thats crazy!

**rebelx** · 06-10-2009, 12:57 PM

Quote:

Originally Posted by cvrefugee

You should send that in to the Consumerist for sure!

Consumerist is a big fan of Sprint!

**pixielee** · 06-10-2009, 01:27 PM

wow unbelievable! my guess was it was someones last day and they decided to wreak some havoc on accounts! if they dont offer you some compensation as apology ( couple months free service would be nice!) for their gross negligence, tell then you are going to sue for slander and emotional distress - thats just wrong on so many levels

**BDRichter** · 06-10-2009, 01:29 PM

When I worked for Tmobile, believe me there were times deep down when you would have a verbally abusive customer and were forced to sit there and take it, and I wanted to do something like that LOL but would NEVER actually do it......

Hopefully you get compensated for that!

thetoad · 06-10-2009, 02:13 PM

personally, I find it funny. But in the big picture you will probably end up getting some compensation out of it for no real damage done to you (this doesn't really damage you reputation or embarrass you publicly in any way).

i.e. if a rep would do this to me, I'd be happy they gave me a way towards free compensation

**pixielee** · 06-10-2009, 02:23 PM

Quote:

Originally Posted by thetoad

personally, I find it funny. But in the big picture you will probably end up getting some compensation out of it for no real damage done to you (this doesn't really damage you reputation or embarrass you publicly in any way).

i.e. if a rep would do this to me, I'd be happy they gave me a way towards free compensation

true .. in reality, i should have said he should sue the employee - they need a lesson learned, maybe take it to Judge Judy - there is still slander, emotional distress, violating the customers account - i am sure there is something the employee should get in trouble for, beyond just losing their job, which they obviously do not care about

06-10-2009, 09:22 AM	#1
wowcro Telephone User Join Date: Jun 10, '09 Location: Ohio Posts: 252 Phone: Evo Shift / Evo Thanks: 3 Thanked 6 Times in 5 Posts SU$: 2,749	A Lesson in Customer Service. So, since this is my first post I hope that I am posting this in the right forum. I have been a Sprint customer since 2002. My wife logged in today to check our account information online. and this is what she found: I guess the last rep I talked to didn't like that I complained about my phone dying and them taking weeks to sort it out. I guess if the service that we pay for is not satisfactory we are not allowed to complain. I wonder if he/she even knew where that information will show up. The funny thing is that when I got married in 2006 I convinced my wife to switch to Sprint. In addition after talking to me several other members of our family came to Sprint. The service works great and their prices are unbeatable. However, their screening of customer reps and training falls short.

06-10-2009, 10:53 AM	#6
trksh22 Telephone User Join Date: Nov 7, '06 Location: pa Posts: 151 Phone: LG Fusic Trades: 2 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 488	Wow, that's just wrong. And rude!! ETA: What did you do to them? __________________ Thank you JackG058 for the Premium Membership!

06-10-2009, 12:54 PM	#10
WVUCRUISER Telephone User Join Date: Dec 9, '08 Location: Charleston, WV Posts: 168 Phone: BB TOUR Thanks: 0 Thanked 1 Time in 1 Post SU$: 685	thats crazy! __________________ PHONE HISTORY:SAMSUNG SPH-A660(VI660), RAZOR V3m current = BB TOUR!! PLAN: Details to come, just upgraded!!!!

06-10-2009, 01:27 PM	#12
pixielee smile and believe Mood: Join Date: Jun 18, '05 Location: Arizona! I made it! Posts: 920 Phone: BB Style Thanks: 2 Thanked 2 Times in 2 Posts SU$: 2,427	wow unbelievable! my guess was it was someones last day and they decided to wreak some havoc on accounts! if they dont offer you some compensation as apology ( couple months free service would be nice!) for their gross negligence, tell then you are going to sue for slander and emotional distress - thats just wrong on so many levels __________________ Smiles for your day, ~Alyxx~ www.pixiesmeadow.com

06-10-2009, 01:29 PM	#13
BDRichter CSI - Level 3 Join Date: Mar 31, '06 Location: Keizer, Oregon Posts: 433 Phone: iPhone - AT&T Thanks: 4 Thanked 2 Times in 2 Posts SU$: 2,860	When I worked for Tmobile, believe me there were times deep down when you would have a verbally abusive customer and were forced to sit there and take it, and I wanted to do something like that LOL but would NEVER actually do it...... Hopefully you get compensated for that! __________________

06-10-2009, 09:57 AM	#2
tmcclellan Telegraph User Join Date: May 27, '09 Location: Colorado Posts: 62 Phone: Rant Thanks: 0 Thanked 0 Times in 0 Posts SU$: 747	You're probably eligible to save a lot more than $75 now, with the screenshots as proof.

06-10-2009, 10:10 AM	#3
wowcro Telephone User Join Date: Jun 10, '09 Location: Ohio Posts: 252 Phone: Evo Shift / Evo Thanks: 3 Thanked 6 Times in 5 Posts SU$: 2,749	It will be interesting to see how they respond to this. Seems the clerk on the chat escalated this to his boss, who called me and said that he is escalating it to his boss. I can't find anywhere on their site to change it myself and he could not find it either. He said IT can change it in the DB. I wonder how long that is going to take. He also said that he will keep me posted in what their investigation finds out.

06-10-2009, 10:28 AM	#4
cvrefugee Walkie Talkie User Join Date: Oct 8, '06 Posts: 487 Trades: 8 Thanks: 0 Thanked 7 Times in 6 Posts SU$: 5,650	You should send that in to the Consumerist for sure!

06-10-2009, 10:51 AM	#5
Ang3lina33 C'mon iPhone! Mood: Join Date: Jun 25, '06 Location: Los Angeles, CA Posts: 227 Phone: HTC eVo/Tour Thanks: 7 Thanked 8 Times in 3 Posts SU$: 2,140	OMG as funny as that is...I'm sorry and hope you get some discounts, some credits, couple of new phones for free...and that A55hole fired!!!!

06-10-2009, 10:54 AM	#7
Burninator Telegraph User Join Date: Mar 10, '08 Location: Katy, Texas Posts: 48 Phone: ic902 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 368	probably someones last day.

06-10-2009, 12:24 PM	#9
wowcro Telephone User Join Date: Jun 10, '09 Location: Ohio Posts: 252 Phone: Evo Shift / Evo Thanks: 3 Thanked 6 Times in 5 Posts SU$: 2,749	The supervisor that called me after the chat with the service rep told me that they are digging through their DB to find out who made the change. I wonder how many people were talking about that at the customer service center. I will post back if I hear back from the Supervisor.

06-10-2009, 02:13 PM	#14
thetoad Telephone User Join Date: Dec 23, '04 Location: New York Posts: 243 Phone: Palm Pre Thanks: 0 Thanked 2 Times in 2 Posts SU$: 2,728	personally, I find it funny. But in the big picture you will probably end up getting some compensation out of it for no real damage done to you (this doesn't really damage you reputation or embarrass you publicly in any way). i.e. if a rep would do this to me, I'd be happy they gave me a way towards free compensation

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