probls with PRl update on Q9

HiTEC · 03-01-2008, 05:01 PM

Has anyone had any problems updating their PRL on their Q9? I own two of them, and it took me 4 attempts (voice saying successful) for it to actually take and show on my phone. I've tried to updates my wifes Q9 at least a dozen time now, and the voice tells me the update is successful, but her phone never takes the update and the PRL never increments up a notch.

**VibrantRedGT** · 03-02-2008, 01:44 PM

You had better luck. When I owned that phone I couldn't even get the We have recognized you need an update recording. I finally just gave up on it.

***BrettW*** · 03-02-2008, 01:46 PM

in my own experience with pdas, its a b**** to get them to take a PRL update, my 6700 6800, q, all wouldnt take them without a fight (luckily with the 6X00 series you can flash your own) so i would assume the q9c is ailed by the same. for the longest my 6700 would prompt me for a prl update i didnt even need. finally i got sprint tech support to remove the flag so i could call *2.

HiTEC · 03-02-2008, 04:22 PM

OK. Thanks guys! It appears it's not just my phone then. This is my first experience with a Windows Mobile phone. I never had this issues with my Palm OS phones. It doesn't really bother me as long as I know it seems to be a general problems. I'll continue trying to get her phone to take the update, and maybe I'll get lucky.

Thanks!

NeoteriX · 03-02-2008, 06:12 PM

how do you update the prl on your phone?

HiTEC · 03-03-2008, 12:11 PM

Quote:

Originally Posted by NeoteriX

how do you update the prl on your phone?

Same way you do on any Sprint phone.

Call customer service and ask that your line be flagged for a PRL update.

Wait 5min

Call *2, and you will be told your phone has been flagged for an upgrade and wait until the system tells you it's complete.

That's it.

NeoteriX · 03-03-2008, 12:43 PM

ah... I've actually never updated the PRL for any of my phones.

The PRL will just improve performance for any new roaming (non-sprint) towers? Is that accurate?

HiTEC · 03-03-2008, 03:39 PM

Quote:

Originally Posted by NeoteriX

ah... I've actually never updated the PRL for any of my phones.

The PRL will just improve performance for any new roaming (non-sprint) towers? Is that accurate?

Exactly right.

**bubbatex** · 03-03-2008, 05:33 PM

I have never had a problem once I called in to get it flagged. But I was chastised on this site about 6 months ago for posting there was an update - r0lf and a few others said it was meaningless and that Sprint would do it automatically if your phone required it. Automatically?? - when they can't even seem to get it right when you request it? Yeah, right.......

tbhausen · 03-03-2008, 06:32 PM

Anything BUT automatic on a Q9c as reported by others in this thread... I returned a Q9c that refused numerous PRL updates. My replacement took the update first try. Go figure... Here's a lot more info on the subject, including details of my story:

http://www.everythingq.com/forum/mot...2-a-16398.html

Todd/Indy

**bubbatex** · 03-03-2008, 08:08 PM

My first Q9c worked the first time and now I just did one on my second one that worked the first time. However, I had to power off to get the phone to hang up on *2....but that's another thread....

**Viro** · 03-05-2008, 09:49 AM

It took 6 times to call them and request the flag for the PRL and it STILL hasn't taken! Is there a software update that might fix this? It's probably the biggest annoyance about this phone.

03-01-2008, 05:01 PM	#1
HiTEC Cordless Phone User Join Date: Dec 21, '04 Location: Geneva, IL Posts: 520 Phone: Motorola Q9c Thanks: 0 Thanked 0 Times in 0 Posts SU$: 1,249	probls with PRl update on Q9 Has anyone had any problems updating their PRL on their Q9? I own two of them, and it took me 4 attempts (voice saying successful) for it to actually take and show on my phone. I've tried to updates my wifes Q9 at least a dozen time now, and the voice tells me the update is successful, but her phone never takes the update and the PRL never increments up a notch. __________________ Brad Moto Q9c (me) & Moto Q9c (wife) Powerpack 450 (me) & 4000 (wife) (-27% Corp Disc) U720 data card with unlimited data plan (-27% Corp Disc)

03-02-2008, 01:46 PM	#3
*BrettW* 0118 999 881 999 119 7253 Mood: Join Date: Aug 30, '06 Location: East Bay(925), California Posts: 17,046 Phone: Note 2 Trades: 33 Thanks: 20 Thanked 305 Times in 267 Posts SU$: 4,981	in my own experience with pdas, its a b**** to get them to take a PRL update, my 6700 6800, q, all wouldnt take them without a fight (luckily with the 6X00 series you can flash your own) so i would assume the q9c is ailed by the same. for the longest my 6700 would prompt me for a prl update i didnt even need. finally i got sprint tech support to remove the flag so i could call *2. __________________ Welcome to Sprintusers! If you see a post that violates our forum guidelines, click the button to let us know!

03-02-2008, 04:22 PM	#4
HiTEC Cordless Phone User Join Date: Dec 21, '04 Location: Geneva, IL Posts: 520 Phone: Motorola Q9c Thanks: 0 Thanked 0 Times in 0 Posts SU$: 1,249	OK. Thanks guys! It appears it's not just my phone then. This is my first experience with a Windows Mobile phone. I never had this issues with my Palm OS phones. It doesn't really bother me as long as I know it seems to be a general problems. I'll continue trying to get her phone to take the update, and maybe I'll get lucky. Thanks! __________________ Brad Moto Q9c (me) & Moto Q9c (wife) Powerpack 450 (me) & 4000 (wife) (-27% Corp Disc) U720 data card with unlimited data plan (-27% Corp Disc)

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03-02-2008, 01:44 PM	#2
VibrantRedGT Your Average Joe Join Date: May 31, '05 Posts: 2,802 Phone: iPhone4 Trades: 10 Thanks: 5 Thanked 17 Times in 16 Posts SU$: 15,730	You had better luck. When I owned that phone I couldn't even get the We have recognized you need an update recording. I finally just gave up on it.

03-02-2008, 06:12 PM	#5
NeoteriX Walkie Talkie User Join Date: Jan 22, '03 Location: Boston, MA Posts: 351 Phone: Palm Pre Thanks: 7 Thanked 6 Times in 5 Posts SU$: 2,186	how do you update the prl on your phone?

03-03-2008, 12:43 PM	#7
NeoteriX Walkie Talkie User Join Date: Jan 22, '03 Location: Boston, MA Posts: 351 Phone: Palm Pre Thanks: 7 Thanked 6 Times in 5 Posts SU$: 2,186	ah... I've actually never updated the PRL for any of my phones. The PRL will just improve performance for any new roaming (non-sprint) towers? Is that accurate?

03-03-2008, 05:33 PM	#9
bubbatex Wasting too much time on forums Join Date: Dec 9, '05 Location: Texas Posts: 1,714 Phone: uh..... Trades: 1 Thanks: 2 Thanked 3 Times in 3 Posts SU$: 12,465	I have never had a problem once I called in to get it flagged. But I was chastised on this site about 6 months ago for posting there was an update - r0lf and a few others said it was meaningless and that Sprint would do it automatically if your phone required it. Automatically?? - when they can't even seem to get it right when you request it? Yeah, right.......

03-03-2008, 06:32 PM	#10
tbhausen Walkie Talkie User Join Date: Oct 14, '05 Location: Central Indiana Posts: 324 Phone: EVO 4G 2.3.3 Thanks: 2 Thanked 6 Times in 4 Posts SU$: 3,569	Anything BUT automatic on a Q9c as reported by others in this thread... I returned a Q9c that refused numerous PRL updates. My replacement took the update first try. Go figure... Here's a lot more info on the subject, including details of my story: http://www.everythingq.com/forum/mot...2-a-16398.html Todd/Indy

03-03-2008, 08:08 PM	#11
bubbatex Wasting too much time on forums Join Date: Dec 9, '05 Location: Texas Posts: 1,714 Phone: uh..... Trades: 1 Thanks: 2 Thanked 3 Times in 3 Posts SU$: 12,465	My first Q9c worked the first time and now I just did one on my second one that worked the first time. However, I had to power off to get the phone to hang up on *2....but that's another thread....

03-05-2008, 09:49 AM	#12
Viro Telegraph User Join Date: Jun 24, '04 Location: Phoenix Posts: 66 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 587	It took 6 times to call them and request the flag for the PRL and it STILL hasn't taken! Is there a software update that might fix this? It's probably the biggest annoyance about this phone.