Anyone get a call from 866-542-6911

treefrog · 02-21-2008, 11:44 AM

Well I did. It was some kind of automated Sprint customer satisfaction survey. It even had me record a voice message of how I think Sprint's service can improve...

*some18mybrain* · 02-21-2008, 11:48 AM

Yes, that's the survey they call you to take after you buy something in a corporate Sprint store. It's their way of checking up on the employees to make sure they're doing their jobs. Is it still offering the chance to win a $50 service credit?

treefrog · 02-21-2008, 11:51 AM

Quote:

Originally Posted by some18mybrain

Yes, that's the survey they call you to take after you buy something in a corporate Sprint store. It's their way of checking up on the employees to make sure they're doing their jobs. Is it still offering the chance to win a $50 service credit?

It made no mention of a service credit. Hmm. I didn't buy anything in a corporate store. That automated voice was kinda mean

Rguy · 02-21-2008, 11:52 AM

I got that call, but it got dropped halfway through, lol.

*some18mybrain* · 02-21-2008, 11:57 AM

Quote:

Originally Posted by treefrog

It made no mention of a service credit. Hmm. I didn't buy anything in a corporate store. That automated voice was kinda mean

Have you called customer care recently? I know they started doing qaulity check calls for those as well.....

**G0AT** · 02-21-2008, 12:13 PM

Yea, I got a call from them a night after my wife called CS.

**executor485** · 02-21-2008, 12:21 PM

I got it for 2 weeks straight, every night... It was actually starting to piss me off and then finally it stopped... I had even done the survey and all that jazz and it still did it... So thankful its not happening anymore though, lol

*12MaNy* · 02-21-2008, 12:56 PM

Got it 4 times, in 3 days.

**rebelx** · 02-21-2008, 01:07 PM

Based on my responses, it connected me with a higher level corporate escalations. Those guys rock!

**ahfrederick** · 02-21-2008, 01:27 PM

Hmm.. never got a call from them. And I've called CS a few times the past few months.

***james2K*** · 02-21-2008, 01:46 PM

got two the other day on my 9K while it was at home.
we hadn't called care but have been dealing with e-care for a couple months on a single issue, i think the issue has finally been resolved though

**Account Deleted** · 02-21-2008, 02:08 PM

866-888-5233 just called me, 'To complete a short survey about your sprint retail store, please press one to continue.

**Imajika** · 02-21-2008, 02:18 PM

You'll get those survey calls about any Sprint department. They are random and performed by a third party company to keep track of how we are doing, etc. If you call customer care, tech support, go to a Sprint store, etc. there's a chance you will get one of those calls. Our supervisors then get a copy of the information and our score. Then we either get a 'way to go!' or we get 'talked to'.

Every one I have ever had was a 100%. Yay me!

Marc320 · 02-21-2008, 03:06 PM

I received it at 9pm and the agent sounded surprised when I asked her to call back, when- tomorrow during the day. "Oh" was the response.

***profroopchan*** · 02-21-2008, 03:27 PM

I got that call two days ago. I told her I was busy and she said that she would call back the next day. Luckily, she didnt.

02-21-2008, 11:44 AM	#1
treefrog WinMobSnob Join Date: Jan 20, '08 Location: Bloomfield Hills, MI & Key West Posts: 107 Phone: Mogul Thanks: 0 Thanked 0 Times in 0 Posts SU$: 751	Anyone get a call from 866-542-6911 Well I did. It was some kind of automated Sprint customer satisfaction survey. It even had me record a voice message of how I think Sprint's service can improve...

02-21-2008, 11:48 AM	#2
some18mybrain Yeah, you know me! Mood: Join Date: Sep 3, '07 Location: CT Posts: 8,232 Phone: Musiq, Pearl Trades: 2 Thanks: 6 Thanked 5 Times in 3 Posts SU$: 29,529	Yes, that's the survey they call you to take after you buy something in a corporate Sprint store. It's their way of checking up on the employees to make sure they're doing their jobs. Is it still offering the chance to win a $50 service credit? __________________ Every smile that lights my face; Every teardrop, every trace; Every secret hidden place; Belongs to you. Everything that's good in me; All I'll ever hope to be; Every drop of every dream; Belongs to you. Frank and Rebecca - Joined forever on May 16th, 2009

02-21-2008, 12:21 PM	#7
executor485 Aibohphobia Join Date: Apr 24, '07 Location: Behind Joo! Posts: 659 Phone: Diamond Pro Thanks: 0 Thanked 0 Times in 0 Posts SU$: 3,745	I got it for 2 weeks straight, every night... It was actually starting to piss me off and then finally it stopped... I had even done the survey and all that jazz and it still did it... So thankful its not happening anymore though, lol __________________ ~If your not living on the edge, your taking up too much space~ Free Lineage2 Server - MMORPG Do NOT click here

02-21-2008, 01:07 PM	#9
rebelx Hello Moto Join Date: Dec 3, '07 Posts: 738 Phone: HTC Touch Pro 2 Thanks: 17 Thanked 1 Time in 1 Post SU$: 6,188	Based on my responses, it connected me with a higher level corporate escalations. Those guys rock! __________________ I am now an exclusive SU shirtholder - 5:42 PM 4/14/08

02-21-2008, 01:27 PM	#10
ahfrederick SU 4 Life! Join Date: Sep 7, '06 Location: Here @ SU.com! Posts: 4,474 Phone: A9292 x2 Trades: 1 Thanks: 8 Thanked 98 Times in 95 Posts SU$: 37,652	Hmm.. never got a call from them. And I've called CS a few times the past few months. __________________ Twitter: http://www.twitter.com/ahfrederick Facebook: http://www.facebook.com/ahfrederick If I have helped you in any way, please don't forget to click the button below!

02-21-2008, 11:52 AM	#4
Rguy Telegraph User Join Date: Jun 28, '07 Posts: 92 Phone: MOGUL Thanks: 0 Thanked 0 Times in 0 Posts SU$: 476	I got that call, but it got dropped halfway through, lol.

02-21-2008, 12:56 PM	#8
12MaNy Account Inactive Join Date: Jan 4, '08 Location: The Pacific Northwest Posts: 2,566 Phone: Red Curve/V9M Thanks: 0 Thanked 0 Times in 0 Posts SU$: 4,668	Got it 4 times, in 3 days.

02-21-2008, 01:46 PM	#11
*james2K* Satellite Phone User Mood: Join Date: Feb 14, '05 Posts: 7,665 Phone: Galaxy Note II Trades: 28 Thanks: 0 Thanked 9 Times in 4 Posts SU$: 1,660	got two the other day on my 9K while it was at home. we hadn't called care but have been dealing with e-care for a couple months on a single issue, i think the issue has finally been resolved though

02-21-2008, 02:18 PM	#13
Imajika Rockin' the Sprint world! Join Date: Oct 9, '07 Location: Colorado Posts: 467 Phone: Palm Centro Thanks: 0 Thanked 0 Times in 0 Posts SU$: 5,041	You'll get those survey calls about any Sprint department. They are random and performed by a third party company to keep track of how we are doing, etc. If you call customer care, tech support, go to a Sprint store, etc. there's a chance you will get one of those calls. Our supervisors then get a copy of the information and our score. Then we either get a 'way to go!' or we get 'talked to'. Every one I have ever had was a 100%. Yay me!

02-21-2008, 03:06 PM	#14
Marc320 Telephone User Join Date: Jan 25, '08 Location: Galactica Posts: 261 Phone: iPhone5 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 1,246	I received it at 9pm and the agent sounded surprised when I asked her to call back, when- tomorrow during the day. "Oh" was the response.

02-21-2008, 03:27 PM	#15
*profroopchan* Jamaica Man Irie Join Date: Jul 28, '07 Location: VA Posts: 699 Phone: HTC Touch Pro Thanks: 0 Thanked 0 Times in 0 Posts SU$: 10,124	I got that call two days ago. I told her I was busy and she said that she would call back the next day. Luckily, she didnt.

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