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Old 12-04-2007, 11:17 AM   #1
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Exclamation Sprint Customer Service now has ONLINE CHAT!

To get a LIVE CUSTOMER SERVICE REP via Chat. They hid it well, but its there!

Follow these steps:

1. Go to www.sprint.com
2. Without typing anything into the MySprint Sign in hit the "Go" button (leaving fields blank)
3. This will bring you to an error page saying to "Please Check Your Information" for signing onto MySprint (will ask to sign on again - don't do it)
4. Rather, look to the left of "Sign On to My Sprint" there should be a "Got a question? Click to Chat." button.
5. Click that button
6. Fill out required information then hit "Click to Begin Chatting"

Here you can get Sprint Customer Service via Online Chat!


DIRECT LINK TO PAGE: https://sso.sprintpcs.com/sso/SignOn.do

Let me know how it works out for you. It's worked for me so far.
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Old 12-04-2007, 11:20 AM   #2
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I think that was there before. I have got a chat box pop up before when I was looking at phones. Not sure if that is the same thing though.



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Old 12-04-2007, 11:30 AM   #3
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Quote:
Originally Posted by NINO63004 View Post
I think that was there before. I have got a chat box pop up before when I was looking at phones. Not sure if that is the same thing though.



Nino
No that is just to help place orders, and help you decide what you want. That is a sales team.

This chat is actual CUSTOMER SERVICE.
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Old 12-04-2007, 11:33 AM   #4
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Quote:
Originally Posted by PCSuser View Post
No that is just to help place orders, and help you decide what you want. That is a sales team.

This chat is actual CUSTOMER SERVICE.
I just took a look at it and yeh it is different than the sales chat on the phone section.

this is cool. I'll have to actually try it sometime.


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Old 12-04-2007, 11:48 AM   #5
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They can't help you with anything deep. Every question I asked they told me they didn't have access to my account and call *2
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Old 12-04-2007, 12:03 PM   #6
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Direct Link

https://sprint.cnxchat.com/narouter/...4AA&nareferer=
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Old 12-09-2007, 07:13 PM   #7
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Hmm.... followed your directions below but didn't see anything like you described. Maybe they changed it recently? A chat with CS would be fabulous.

Quote:
Originally Posted by PCSuser View Post
To get a LIVE CUSTOMER SERVICE REP via Chat. They hid it well, but its there!

Follow these steps:

1. Go to www.sprint.com
2. Without typing anything into the MySprint Sign in hit the "Go" button (leaving fields blank)
3. This will bring you to an error page saying to "Please Check Your Information" for signing onto MySprint (will ask to sign on again - don't do it)
4. Rather, look to the left of "Sign On to My Sprint" there should be a "Got a question? Click to Chat." button.
5. Click that button
6. Fill out required information then hit "Click to Begin Chatting"

Here you can get Sprint Customer Service via Online Chat!


DIRECT LINK TO PAGE: https://sso.sprintpcs.com/sso/SignOn.do

Let me know how it works out for you. It's worked for me so far.
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Old 06-12-2010, 11:17 PM   #8
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hello i need to chat with you now
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Old 06-12-2010, 11:18 PM   #9
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I accidentilay to order gps naviagtion on my new cell phone, and i need to cancel the subscription.
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Old 06-13-2010, 12:27 AM   #10
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We are not affiliated with sprint. You should call them in the morning when they open or see if chat is available tomorrow.
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Old 06-13-2010, 08:03 AM   #11
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Haha....this is trippy. I wonder if he's pulling our chain or did he google sprint customer chat. This made my day.
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