Unbelievable..sprint cancelling my service! - Page 2

**missdiva** · 07-02-2007, 06:23 PM

Well the issues were within the past 6 months, since the errors started. So maybe it was in the new system, no idea. But it has to be something like that to explain their records of excessive calling. I absolutely didn't call as much as they say I did, but I did always have the hang up/transfer scenario - even today calling in I was hung up on twice and transferred at least 5 times. I mean I DREAD calling in and sitting on hold, why on earth would I do it unless I had to! None of my perks were even added on this year, they were all in 05 and 06.

**jumonjii** · 07-02-2007, 06:23 PM

Maybe a call to Mr. Forsee's desk would get the ball rolling.

The Unabomber · 07-02-2007, 06:28 PM

Quote:

Originally Posted by Yay4Juggs

this almost smells like an audit to me...i was just recently audited for having 2 sero lines with a free data card(yes absolutely free) then they discovered i was old school and said oh...sorry sir have a good day! I was given the data card when i was a tmobile dealer as an incentive to become a sprint dealer. its not like i use the card but it is associated with my account as being free.

How did you know that your account was audited? What exactly do they look for when doing so? I've got some free stuff on my SERO lines such as 6pm nights, FIMF, 10% discount, and possibly free unlimited text. Not sure on the text though. I don't know how they renewed my contract this passed week. I don't know if they just changed it to the new SERO plan that has unlimited text or what they are doing. Other thatn that I have the insurance on both lines and I think the total on both lines is around $90 a month. Should I be concerned at all?

**missdiva** · 07-02-2007, 06:34 PM

One woman said she had never seen this, asked another girl in her dept and found out as of a week ago they sent a bunch of these out, it's a "new" thing they are doing. Nuts, with the iphone release.

All I have to say is this must be a big change, b/c out of everyone I know on Sprint, I call in less then all of them!

Letter in next post!

**missdiva** · 07-02-2007, 06:36 PM

How nice that they "credited my balance" to help me with porting - MY ACCOUNT BALANCE WAS ZERO AS IT HAS BEEN EVERY MONTH FOR SEVEN YEARS!

And equally nice they aren't charging ME a termination fee when THEY are terminating ME

Obliark · 07-02-2007, 06:36 PM

Just curious, out of all those calls, how many did you ask or get sent to Account services?

**missdiva** · 07-02-2007, 06:40 PM

I'm not sure, I know a bunch, but they transferred me so many damn times I stopped paying attention to which dept it was.

chow22 · 07-02-2007, 06:44 PM

Could one use a this practice against sprint to get out of a contract?

**missdiva** · 07-02-2007, 06:47 PM

One of them said "we have the right to terminate your service at any time" Which I guess is true, its prob buried somewhere in the agreement. So I wonder if BBB would even help, since sprint will prob just drag up the agreement.

However, I never signed anything - when I got the 755 they did it over the phone

wonder if that would help that I never agreed to anything in writing?

Obliark · 07-02-2007, 06:50 PM

hehe if you never agreed to anything then you really have no rights. No contract is less rights than a contract.

The Unabomber · 07-02-2007, 06:55 PM

Quote:

Originally Posted by missdiva

How nice that they "credited my balance" to help me with porting - MY ACCOUNT BALANCE WAS ZERO AS IT HAS BEEN EVERY MONTH FOR SEVEN YEARS!

And equally nice they aren't charging ME a termination fee when THEY are terminating ME

Did this come with your Sprint bill or did it come in a separate envelope?

**missdiva** · 07-02-2007, 06:55 PM

It came in a separate envelope

Im sure it can work both ways, but they will state they do have a contract and I will say yes, BUT I didn't agree to so and so....I think its a grey area w/ nothing signed and nothing can really be resolved. Even though they provide me service on their terms, their errors wasted my time and $ and now they're terminating based on their own errors! I can just turn around and file a complaint re: their errors! (Which I wouldn't bother doing normally!)

Anyway this is all ridiculous and I almost want to take everyone I can and leave without fighting. I just don't know if BBB will do anything since they are doing what they state they CAN do in the contract.

I can't count the # of times I called, they said "its fixed, we are sorry" and the SAME thing would be wrong the next month.

dfwtxpatrick · 07-02-2007, 06:56 PM

Miss Diva,

When I worked for SPCS, I saw this happen a few times!

Mostly it was because of using the phone as a modem or being rude too many times to reps, but I know you're not rude! LOL!

Keep the letter and any other correspondence they may send you.

If you can, record the calls to Executive Services for your own follow up with the BBB and possibly any NEWs channels.

I've seen several people who this happened to get reinstated after going through the BBB. So see what happens.

Got any cheap PV phones I can get? I'm outta my 755p since I had a big bill come up!

Take care and keep us advised of what's going on!

Carterism · 07-02-2007, 06:57 PM

What I dont understand is why would Sprint let an excellent customer go? Like you said you've paid on time and have never been late on bills so why would they do this? Sprint is so stupid. If I get one of these letters I don't know what I'm going to do because like you I have had billing errors and call in numerous times to get them fixed. Now why is that our fault they make these mistakes? We should be punished for them. I don't know about you but I've worked hard for my plan to be the way it is right now and it's taken me a few years too. What plan do you have? perks? How much a month?

Obliark · 07-02-2007, 06:57 PM

If you've have that many billing problems, maybe it is a good thing for you?

07-02-2007, 06:23 PM	#17
jumonjii Digital PCS User Join Date: May 29, '06 Location: Waterford, Mich Posts: 4,362 Phone: a920 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 8,583	Maybe a call to Mr. Forsee's desk would get the ball rolling. __________________ 2 F&F 500's 1200 minutes each, 5pm nights, free incoming calls, free PAM, free Pick 5 + 2, Free Power Vision Ultimate

07-02-2007, 06:56 PM	#28
dfwtxpatrick Account Locked Join Date: Apr 15, '03 Location: DFW, TX Posts: 2,918 Phone: Who Knows? Trades: 54 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 100	Miss Diva, When I worked for SPCS, I saw this happen a few times! Mostly it was because of using the phone as a modem or being rude too many times to reps, but I know you're not rude! LOL! Keep the letter and any other correspondence they may send you. If you can, record the calls to Executive Services for your own follow up with the BBB and possibly any NEWs channels. I've seen several people who this happened to get reinstated after going through the BBB. So see what happens. Got any cheap PV phones I can get? I'm outta my 755p since I had a big bill come up! Take care and keep us advised of what's going on! __________________ Um, I don't KNOW which phone I have right now! In 6 years, 11 months & 28 days, I have had 194 ESN swaps. 2,553 Days Divided by 194 = 1 ESN change EVERY 13 Days! Last edited by rjmoose; 07-05-2007 at 10:23 PM. Reason: typo police ;)

07-02-2007, 06:57 PM	#29
Carterism this is berry fun Mood: Join Date: May 13, '05 Location: California Posts: 5,187 Phone: Curve Trades: 58 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 12,538	What I dont understand is why would Sprint let an excellent customer go? Like you said you've paid on time and have never been late on bills so why would they do this? Sprint is so stupid. If I get one of these letters I don't know what I'm going to do because like you I have had billing errors and call in numerous times to get them fixed. Now why is that our fault they make these mistakes? We should be punished for them. I don't know about you but I've worked hard for my plan to be the way it is right now and it's taken me a few years too. What plan do you have? perks? How much a month? __________________ diane

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07-02-2007, 06:23 PM	#16
missdiva xoxo, Pre Join Date: Apr 8, '04 Posts: 2,852 Phone: Palm Pre Trades: 45 Thanks: 2 Thanked 8 Times in 8 Posts SU$: 17,873	Well the issues were within the past 6 months, since the errors started. So maybe it was in the new system, no idea. But it has to be something like that to explain their records of excessive calling. I absolutely didn't call as much as they say I did, but I did always have the hang up/transfer scenario - even today calling in I was hung up on twice and transferred at least 5 times. I mean I DREAD calling in and sitting on hold, why on earth would I do it unless I had to! None of my perks were even added on this year, they were all in 05 and 06.

07-02-2007, 06:34 PM	#19
missdiva xoxo, Pre Join Date: Apr 8, '04 Posts: 2,852 Phone: Palm Pre Trades: 45 Thanks: 2 Thanked 8 Times in 8 Posts SU$: 17,873	One woman said she had never seen this, asked another girl in her dept and found out as of a week ago they sent a bunch of these out, it's a "new" thing they are doing. Nuts, with the iphone release. All I have to say is this must be a big change, b/c out of everyone I know on Sprint, I call in less then all of them! Letter in next post!

07-02-2007, 06:36 PM	#20
missdiva xoxo, Pre Join Date: Apr 8, '04 Posts: 2,852 Phone: Palm Pre Trades: 45 Thanks: 2 Thanked 8 Times in 8 Posts SU$: 17,873	How nice that they "credited my balance" to help me with porting - MY ACCOUNT BALANCE WAS ZERO AS IT HAS BEEN EVERY MONTH FOR SEVEN YEARS! And equally nice they aren't charging ME a termination fee when THEY are terminating ME

07-02-2007, 06:36 PM	#21
Obliark Cordless Phone User Join Date: Jan 28, '07 Location: United States Posts: 597 Phone: Unreleased Thanks: 0 Thanked 0 Times in 0 Posts SU$: 4,228	Just curious, out of all those calls, how many did you ask or get sent to Account services?

07-02-2007, 06:40 PM	#22
missdiva xoxo, Pre Join Date: Apr 8, '04 Posts: 2,852 Phone: Palm Pre Trades: 45 Thanks: 2 Thanked 8 Times in 8 Posts SU$: 17,873	I'm not sure, I know a bunch, but they transferred me so many damn times I stopped paying attention to which dept it was.

07-02-2007, 06:44 PM	#23
chow22 Telegraph User Join Date: Mar 28, '04 Location: Milwaukee, WI Posts: 91 Phone: Sprint Diamond Thanks: 1 Thanked 0 Times in 0 Posts SU$: 168	Could one use a this practice against sprint to get out of a contract?

07-02-2007, 06:47 PM	#24
missdiva xoxo, Pre Join Date: Apr 8, '04 Posts: 2,852 Phone: Palm Pre Trades: 45 Thanks: 2 Thanked 8 Times in 8 Posts SU$: 17,873	One of them said "we have the right to terminate your service at any time" Which I guess is true, its prob buried somewhere in the agreement. So I wonder if BBB would even help, since sprint will prob just drag up the agreement. However, I never signed anything - when I got the 755 they did it over the phone wonder if that would help that I never agreed to anything in writing?

07-02-2007, 06:50 PM	#25
Obliark Cordless Phone User Join Date: Jan 28, '07 Location: United States Posts: 597 Phone: Unreleased Thanks: 0 Thanked 0 Times in 0 Posts SU$: 4,228	hehe if you never agreed to anything then you really have no rights. No contract is less rights than a contract.

07-02-2007, 06:55 PM	#27
missdiva xoxo, Pre Join Date: Apr 8, '04 Posts: 2,852 Phone: Palm Pre Trades: 45 Thanks: 2 Thanked 8 Times in 8 Posts SU$: 17,873	It came in a separate envelope Im sure it can work both ways, but they will state they do have a contract and I will say yes, BUT I didn't agree to so and so....I think its a grey area w/ nothing signed and nothing can really be resolved. Even though they provide me service on their terms, their errors wasted my time and $ and now they're terminating based on their own errors! I can just turn around and file a complaint re: their errors! (Which I wouldn't bother doing normally!) Anyway this is all ridiculous and I almost want to take everyone I can and leave without fighting. I just don't know if BBB will do anything since they are doing what they state they CAN do in the contract. I can't count the # of times I called, they said "its fixed, we are sorry" and the SAME thing would be wrong the next month.