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Old 05-20-2007, 10:47 PM   #1
MidwestDrummer
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SERO: An In-Depth Look

SERO: An In-Depth Look

You hear everyone talking about it. You see people who have it. You want it too, but wait...you have no idea what it is! Well you came to the right place. You won't find tips on how to get a SERO plan, or any features associated with it, in this thread. If that's what you were looking for, I'm sorry to have inconvenienced you. What you will get from this thread, though, is a detailed explanation of the following:

I. What SERO is and who is eligible
II. What the SERO program policies are
III. What SERO voice calling plans are currently available
IV. What SERO data plan is currently available

I. What is SERO and why does it exist?

SERO (Sprint Employee Referral Offer) is a series of plans, that are comprised of both voice calling and data plans. SERO plans include extra perks and features that standard voice calling and data plans don't have, and are usually reserved for the friends and family members of Sprint employees, as indicated on the SERO homepage:

Quote:
Originally Posted by Sprint.com/SERO
You've been invited by a Sprint Nextel employee or an employee of one of our strategic partners to receive special savings through SERO—our Sprint Employee Referral Offer! It's simple. Choose to shop for either Sprint or Nextel devices and enter the email address you were provided.
Sprint has been known, on occasion, to make SERO available to the public. Holiday Season 2006, Sprint opened SERO to the general public , using savings@sprint.com and openaccess@sprint.com in place of the normally required Sprint employee email address.

Quote:
Originally Posted by steezY one
SERO was originally intended as a reward for Sprint customers who were referred by Sprint employees. Even now, that's still the premise under which it operates. Sprint realized it was a very popular plan and opened it to the public without advertising it a whole lot, knowing that they would gain subscribers but still make money as long as everyone didn't switch to SERO.
II. What are the SERO program policies?

- Standard credit check will be ran prior to activation
- Two year contract is required
- SERO is an exclusive offer through www.sprint.com/SERO, and not available through retail stores
- SERO is available to new Sprint customers or existing Sprint customers adding a new line of service
- SERO is not available in affiliate markets
- SERO voice calling plans are single line plans only

Quote:
Originally Posted by E-Care
The Sprint Employee Referral Offer is for new customers only. However, existing Sprint customers who are out of contract and renewing a Two-year Subscriber Agreement are also eligible for this offer. Sprint Employees who are currently employee liable and receive the 23 percent discount are eligible to swap their plan by calling the Employee Accounts Group at (888) 876 8381.

Unfortunately, new Sprint customers are able to port their number from their existing carrier to Sprint when they sign into the plan but existing customers cannot port numbers from an existing Sprint account. Therefore, existing customers still in a subscriber agreement are required to activate a new line of service with a Two-year Agreement and are issued a brand new phone number. Furthermore, an existing customer may cancel the account early but a termination fee is required if the existing account is within the contract period.

An existing customer who has fulfilled the term agreement is treated like a brand new customer and is issued a brand new phone number.
III. There are 3 voice calling plans currently available under SERO?

$30.00 - 500 Anytime Minutes
$50.00 - 1250 Anytime Minutes
$100.00 - 2500 Anytime Minutes

All SERO voice calling plans include the following features:

- Unlimited Text Messaging (available on all SERO voice calling plans until June 30, 2007)
- Sprint Vision or Power Vision Included Free
- Unlimited Web access
- Unlimited email and instant messaging - AOL, MSN and Yahoo
- Unlimited Sprint PCS Picture Mail(sm) with Video Mail
- Unlimited Night & Weekend Minutes Starting At 7PM
- Unlimited Mobile To Mobile Calling
- Nationwide Long Distance
- Voice Mail
- Caller ID
- Call Waiting
- Numeric Paging
- Three-Way Calling
- Call Forwarding ($0.20/min)
- Sprint PCS Directory Assistance ($1.40 per call, plus airtime)
- Casual Text Messages ($0.15 per domestic message)

*Sprint usually neglects to enable Picture Mail when you sign up for SERO. Simply call CS or e-mail E-Care to have this enabled. Not all phones have the capability to do picture mail.

IV. There is 1 SERO data plan available under SERO

All SERO voice calling plans include the following features:

- Anytime Minutes Per Month: 0
- Weekend Minutes None Included In Plan: 0
- Contract Term: 2 years
- Monthly Service Charge: $49.99
- Additional Minutes: $0.20
- Long Distance Charge: $0.00
- Roaming Charge: $0.50/min
- Activation Fee: $0.00
- Early Termination Fee: $200.00

Quote:
Originally Posted by jumonjii
I think SERO is great. I have no complaints.
Quote:
Originally Posted by Goodgyrl
It's like they're saying "Thank you for coming over to Sprint.
Quote:
Originally Posted by Scoobmd
I think SERO is great for everyone- the user and Sprint since it gives the customer a great plan and Sprint gets more customers.
Hopefully this thread was able to answer any questions you might have had regarding the various SERO plans. Please do not, and I repeat, DO NOT use this thread for your inquiries on getting SERO. This thread will remain open in order to answer questions regarding the SERO plans, it's features and other topics previously mentioned, but under no circumstances will the contributors of this thread assist you in obtaining SERO. So, if you have a question, feel free to ask. A knowledgeable SU member will do their best to answer your question in a quick and timely manner, and to the best of their ability.
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Last edited by Matt; 05-29-2007 at 02:31 AM.
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Old 05-24-2007, 07:00 PM   #2
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Technically, there are six SERO plans. Three with EVDO and three with regular vision, otherwise they are identical.

But now I'm just being a pain in the ass.
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Old 05-25-2007, 08:48 AM   #3
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Might I suggest a excellent SERO summary thoroughly @ SD, PM me for the link...
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Old 05-25-2007, 08:55 AM   #4
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Thanks! Very nice resource.
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Old 05-25-2007, 12:45 PM   #5
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nice thread
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Old 05-25-2007, 02:41 PM   #6
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Great article, thanks for the info. Just a quick point, on your main page, you say the Unlimited Text Messaging Expires July 30, 2007, but I think it is actually June 30, 2007 as based on the SERO website. Thanks.

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Old 05-26-2007, 08:57 PM   #7
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Just wondering

Quote:
Originally Posted by SuperG
Great article, thanks for the info. Just a quick point, on your main page, you say the Unlimited Text Messaging Expires July 30, 2007, but I think it is actually June 30, 2007 as based on the SERO website. Thanks.

SuperG
What happens to the test messaging after either of the above dates??
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Old 05-26-2007, 09:02 PM   #8
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$15 per month is the standard charge, but many get it reduced to $8 a month.
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Old 05-26-2007, 09:52 PM   #9
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Good thread, except the part about 29.99 data. It doesn't exist anymore... *sigh.
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Old 05-29-2007, 10:33 PM   #10
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If you order, SERO, do you still have the 30 day cancellation policy?
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Old 05-30-2007, 01:20 AM   #11
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only as a new line of service.
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Old 05-31-2007, 01:45 AM   #12
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i thought roaming was free?
what the difference between roaming & domestic roaming?
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Old 05-31-2007, 10:09 AM   #13
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I wonder if that text promo like you have to sign up before june to get grandfathered to unlimited or you just get a free month of unlimited??
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Old 05-31-2007, 03:41 PM   #14
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this has been discussed numerous times already on here.
please look around.
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Old 05-31-2007, 06:17 PM   #15
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Quote:
Originally Posted by Sim-X
I wonder if that text promo like you have to sign up before june to get grandfathered to unlimited or you just get a free month of unlimited??
If you sign up for SERO before June 30, 2007, you will have unlimited text messaging included as long as you have the plan. It's not just a free month.
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