[Dan]

Originally posted by theChosen1G:

Continuation of:

http://www.sprintusers.com/forum/sho...d.php?t=101067


Took me 5 calls to Customer Service to get a rep who knew how to do it.

To obtain SERO there are a couple ways:

1. Call in to *2 with your cell phone (outlined below)
2. Sign up with new service thru the SERO site www.sprint.com/sero

Thru Customer Service:


call *2
Press your language option
say speak to a representative

***BE VERY VERY NICE but firm***

-This will extend your contract for 2 more years.
-Tell him/her you wanted to switch plans and a friend who worked at sprint recommended one to you.
-Mention SERO and that it suits your needs.
-Smile, cross fingers and hope they can do it.

-If they refer you to site, kindly thank them and call back. My verbage around this was Inphonic wants me to cancel my current number. My number was important for business reasons so I couldn't go that route. I mention that I know a few others who went thru CS to get it done. ***For what it's worth, the rep who did mine did not even mention any of that. They said "Okay, what plan do you want?" "Great, I see it right here. Let's set you up!"***

You'll know within the first few minutes if they can pull it off by how they react and the feeling they convey over the phone. The rep I got was VERY confident and had been working for Sprint for 3-4 years.

SO FAR, I've had a male rep switch my plan and heard of another male rep from another SU member who got SERO did there plan change. That's not to say that the female reps can't do it, I just have not heard of any so far. [This note is no way meant to be sexist, just stating obvious facts.]

Okay, so if the rep needs help (as some have NOT heard of SERO yet) direct them to the site listed above. For me, I assumed that if they haven't heard of it, it's a small chance they know how to manipulate the system in a way to get you the plan if you are an existing user.

Process (should be self explanatory, just tell them the plan and features you want, ALONG with what benefits you have already and want to keep).

Some of the things I'd kindly ask the rep to note IN YOUR ACCOUNT, just in case something goes wrong (that's how I phrase it):

Notes:

-Can upgrade or downgrade to the other SERO plans later
-Picture Mail and Video mail free note
-EVDO note that will allow you to switch to an EVDO plan (If you have a Non-PV phone and plan on upgrading later)

That's the steps I've taken to get the plan. I'm not 100% sure I'll get it as I have to wait until my next billing cycle to see the changes.

Some false assumptions as other members currently posted they have gotten past that situation:

-Have to get a new number
-Only for new activations
-Can't have business discounts
-No other promos can be applied

If you have anything you'd like to add, please post!

[jumonjii]

I'm schooling an ecare rep regarding the new promo.

Here is their last response:

Dear xxxxxxxxx,

Thank you for contacting Sprint together with Nextel regarding the SERO plan
that you are inquiring about. I will be happy to assist you.

Unfortunately, we do not offer the SERO plan to all of our customers, and the
only way to get this plan on your account is to be referred by an employee of
Sprint. There is also a form that has to be filled out, and you are required to
be out of contract, and you have to purchase your phone from a designated
website.

The only way you will be able to have this plan, is if you know somebody who
works for Sprint. I apologize if this has caused you any inconvenience, and I
want to wish you a happy holiday!

Thank you for contacting Sprint. If you have any further questions, please feel
free to contact us again. We value your loyalty and look forward to serving you
for years to come. Thank you.

xxxxxxx.
E-Care
Sprint together with Nextel
"Where our customers come first!"


As you can see....not business ecare, and no idea about the promo

[kentonese]

This is what I get when ecare responds:



We have launched the Sprint Employee Referral Offer, also known as SERO. Encourage your friends to switch to Sprint and give them a discount with your employee benefit.

SERO plan is limited to:

- Sprint Employees (including Legacy Sprint and Legacy Nextel employees)
- Friends and Family of Sprint Employees (limited to a total of FIVE referral activations)

Eligibility Requirements of SERO plan:

- Affiliates are not participating in this offer. You must be in a Sprint Market to get the plan.
- Add-a-Phone is not eligible (cannot be shared with other subscriptions).
- Must sign up for or renew a Two-year Subscriber Agreement.

Activation Details:

Friends and Family Referral Activations (new activations only)

- Employees can have up to five activation referrals in total across both the CDMA and iDEN networks. The email address of the Sprint employee who is referring the customer is required for employee verification.

- All orders must be activated through the InPhonic web site which is located at the following URL:

<http://www.sprint.com/SERO>

Select handsets will be offered through the web site.

- Inphonic will validate if the order meets the program requirements and credit guidelines.

- Existing customers that want to switch to this plan are required to receive a new phone number. Early Termination Fees apply if they are within the contract period.

- The Activation Fee will be automatically applied by back-end systems and will appear directly under the activation fee on the bill.

If you have any further questions or concerns, please reply and I will be happy to assist you.

Thank you for contacting Sprint. We appreciate your business, and look forward to providing you first class service in the future. Have a great day!

[jumonjii]

I think this promo may be too new.

I wonder if they will switch your plan if you throw the code at them....

[reemusk]

Originally Posted by jumonjii

I think this promo may be too new.

I wonder if they will switch your plan if you throw the code at them....

they won't. what are you gonna do? "yeah gimme 14.1.B.27X"

[jumonjii]

We'll see.

This is response two:

I don't think she knows what she's doing:

Dear xxxxxxxxxxxxxx,

Thank you for contacting Sprint together with Nextel regarding the Sero plan,
and its availability to you. I will be happy to research this for you.

I have accessed this with the email that you have provided, but this is not an
appropriate email address, and it will not allow you to have this plan added to
your account. I apologize but unless you have a legitimate email address you
will not be able to be put on to this plan.

I also want to inform you that I am unable to add this plan for you, and you
would be required to sign up via the website. I apologize for this, and I want
you to know that I wish that I could make this happen for you. Thank you for
your patients and being so courteous, it was a pleasure assisting you.

Thank you for contacting Sprint. If you have any further questions, please feel
free to contact us again. We value your business and always look forward to the
opportunity to provide you excellent service now and in the future. Thank you
and have a great day!

*********
E-Care
Sprint together with Nextel
"Where our customers come first!"

[kentonese]

Originally Posted by jumonjii

I think this promo may be too new.

I wonder if they will switch your plan if you throw the code at them....

In the email I wrote, I specifically mentioned the promotional email address and this is what they gave me. I was hoping they would go try it for themselves and see that it's legit and switch me over but apparently not.

[kentonese]

Originally Posted by jumonjii

We'll see.

This is response two:

I don't think she knows what she's doing:

Is it possible the email address is only good for the SERO website and not the system the CSRs use?

[Dan]

Originally Posted by kentonese

Is it possible the email address is only good for the SERO website and not the system the CSRs use?

Website may be allowing unrestricted additions while CS may still see the limit on referals.

Good luck getting switched for those who are trying.

[spumanti]

Painlessly switched today from plan where I pay $31/mo (300 min & 7 to 7 - nothing else) to SERO 500. Also got Treo 700wx for $299 + tax. I am currently in a contract that ends 6/2007, and I received assurance from Sprint that they would not impose the $150 ETF, and the switch to SERO would be considered an "upgrade".

Thanks to all of you who helped and advised me through the process, especially Super Moderator Dan!!

[cosmokramer23]

Has anyone had any problems trying to get on this plan i have tried everything in my power to get my wife on it anyone ahve any ideas? i get denied by Business and Corp Stores and CS regular line help pls

[dancehall]

Originally Posted by spumanti

Painlessly switched today from plan where I pay $31/mo (300 min & 7 to 7 - nothing else) to SERO 500. Also got Treo 700wx for $299 + tax. I am currently in a contract that ends 6/2007, and I received assurance from Sprint that they would not impose the $150 ETF, and the switch to SERO would be considered an "upgrade".

Thanks to all of you who helped and advised me through the process, especially Super Moderator Dan!!

that's great! could you give a little more info on how you obtained it? did u sign up through the SERO website, *2, or e-care. and what did you say in your e-mail or over the phone? i'd really like to upgrade to SERO so any tips would be greatly appreciated. SU is the best

[Evan55]

what are the opinions for the best SERO phone available? Id love a M500 but its not available. Fusic is a little chunky,KRZR is too much $, which leaves the A900 and katana. Opinions?

[Dan]

Originally Posted by Evan55

what are the opinions for the best SERO phone available? Id love a M500 but its not available. Fusic is a little chunky,KRZR is too much $, which leaves the A900 and katana. Opinions?

Honestly? Goto the sprint store and play with them in your own hand.

If not possible, try the manufacturers forums and the rants and debates as they compare features of phones in both

[spumanti]

Originally Posted by dancehall

that's great! could you give a little more info on how you obtained it? did u sign up through the SERO website, *2, or e-care. and what did you say in your e-mail or over the phone? i'd really like to upgrade to SERO so any tips would be greatly appreciated. SU is the best

Sure, I just went to www.sprint.com/sero, and went through the motions of selecting the phone (Treo 700wx) and SERO 500. Then I clicked on the "contact us" link in the top right, and a pop-up gave me a 1-866 # and a "call code". So, I called the number. The rep told me that he could not guarantee I won't get charged the ETF, and he advised that I call Sprint to ask them.

So, I called *2 and "cancel service"....I reached the "business line" guy, who was very confused and didn't know what SERO was. He read up on it a bit and then said that as long as I remain with Sprint, keep my phone #, and simply go from one plan to another, I have no worries about an ETF. I asked him to please note this on my account, and I got his name.

So, then I called the 1-866 # and referenced my call code again, and told the rep the story. She seemed less than interested and just blew my order through, no questions asked. I gave her my Sprint # for porting, my ssn, my credit card, and that was that. She said my total was $320-something (after taxes), and I will get my phone by Thursday or Friday via FedEx. So, fingers crossed that this all works out as I hope!!

BTW, I used savings@sprint.com as the referral name.....learned about it here on SU.

So, I don't know if the "contact us" thing helped me or what....maybe they're just getting more flexible due to the promotion via savings@sprint.com?

So, I'll keep you all posted on what happens next....once the 700wx arrives.

Good luck, everyone!!