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Old 09-08-2006, 08:09 PM   #1
identity
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how can i waive the 150 down payment fee?

i went to the sprint store today to get another line added to my account and the salesperson said i have to pay $150 before i can activate the account. i asked if there was any way to waive that fee and he said he can't do it but i have to call in customer service and have them re-evulate my status. i've been with sprint for one year and i haven't been late in my bills during the whole time.

has anybody else done this? does it work? let me know!

thanks....
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Old 09-08-2006, 08:15 PM   #2
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You have to call the credit department, they are the only ones who can re-evaluate your credit status and upgrade your credit class so you don't have to pay the deposit. I believe their number can be found in the FAQ section under important Sprint numbers. Good luck!
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Old 09-08-2006, 08:20 PM   #3
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the guy said dial *2 so i'm going to try that. thanks.
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Old 09-08-2006, 08:24 PM   #4
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I have been able, with relative success, to get some SUers a credit class upgrade. However, you'd have to meet some requirements:

1.) No disconnects or hotlines in the past year
2.) No late payments in the past year
3.) Have been at least one year since activating the last line that maxxed out your number of lines (IE you are eligible for 2 lines and it's been at least a year since you activated that second one)

Being as you have not maxxed out your number of eligible subscriptions yet, then there lies your first problem. Deposits cannot be played with, messed with, removed or changed (unless you definitely don't want your job anymore). Keep in mind that they give the 150 back after a year.
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Old 09-08-2006, 08:25 PM   #5
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edit for you Btrav your allowed 1 hotline a year
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Old 09-08-2006, 08:30 PM   #6
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I don't usually broadcast that, LOL.
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Old 09-08-2006, 08:39 PM   #7
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What is a hotline?
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Old 09-08-2006, 08:57 PM   #8
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Phone turned off due to request, over the spending limit, or past due. So there's "courtesty hotlined" as in your lost your phone and wanted it suspended or there's "collections hotlined" as in you have a past due amount that is unpaid, so on and so forth. Sorry, more an internal phrase than anything. Or do you SUers use this phrase? Bleh, who cares, I'm tired, no one cares who uses "hotline" do they? LOL
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Old 09-08-2006, 08:58 PM   #9
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Well I've never had a late payment since I've had Sprint for almost 5 years now, so I guess that's why I never knew of that term!
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Old 09-09-2006, 07:05 AM   #10
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That's a good thing then. You're among a small minority.
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Old 09-10-2006, 12:59 AM   #11
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Quote:
Originally posted by btrav13
That's a good thing then. You're among a small minority.
Agreed.
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Old 09-10-2006, 02:32 AM   #12
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Quote:
Originally Posted by btrav13
Phone turned off due to request, over the spending limit, or past due. So there's "courtesty hotlined" as in your lost your phone and wanted it suspended or there's "collections hotlined" as in you have a past due amount that is unpaid, so on and so forth. Sorry, more an internal phrase than anything. Or do you SUers use this phrase? Bleh, who cares, I'm tired, no one cares who uses "hotline" do they? LOL

Why would requesting your phone to be shut off due to possible fraud be considered a point against you?
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Old 09-10-2006, 06:46 AM   #13
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Quote:
Originally Posted by btrav13
That's a good thing then. You're among a small minority.
So in other words, according to your statement, most of the 50 million + customers of Sprint consistently make late payments? ARE YOU SERIOUS?????????????????
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Old 09-10-2006, 07:26 AM   #14
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Most wait till they are turned off to make a payment!!!!
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Old 09-10-2006, 07:46 AM   #15
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So in other words, according to your statement, most of the 50 million + customers of Sprint consistently make late payments? ARE YOU SERIOUS?????????????????
Let me put it to you this way (and this is based off what I see every day, not some sort of national information): I took 14 payments yesterday. Of those 14 payments, 9 were folks who were shut off and ALL of them asked me the same question "what's the minimum I can put on this to get it cut back on?" Of the remaining 5 customers, 3 were decent credit classes with a past due amount (hence they weren't turned off yet), but still...they were late. Only 2 came in and paid their bill with me that were not late or turned off due to over the ASL or late. It's like this every day. The only thing that hurts my view is that the vast majority of A and B credit customer either have automatic bill pay or mail a check, we never see them in -store. It's the "credit challenged" customers that deal in cash and money order that come in shut off all the time, so granted, that hurts. But there are still a lot of the A and B folks out there who I notice (usually while doing upgrades and so forth in the account) who pay behind all the time. They always have an amount sitting in "past due". Not sure what this says about a national level "on time payment" customer base, but of those people who come in the store, the extremely vast majority always want to know the absolute smallest dollar amount possible to be paid to get service back (I always want to say, "you want service back you're not paying for? oh, ALL OF IT THEN"). It may be different in different markets, but I highly doubt it.
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