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Old 10-03-2011, 02:38 PM   #1
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2.3 Crash your Optimus?... Revert Back Now!!

Customers: LG Optimus S

LG Optimus S customers experiencing problems with the software upgrade (version LS670ZVH) to Android 2.3 are being provided a workaround to revert back to the Android 2.2 OS (version LS670ZVD).
Some of the issues reported include:
Customers requesting to revert back to Android 2.2
Data connectivity issues, such as Error 67 ( included in workarounds).
Predictive text database is deleted from the handset when using the Android keyboard (fix included in the next maintenance release).
Device is not recognized by computers using Windows XP, Vista or 7 when connected via USB connection.
Device is not charging after installing LS6707ZVH - UPDATED WITH NEW WORKAROUND 9/22/11
Device is not connecting to EVDO after installing LS6707ZVH.
SD card un-mounting error
Why you need to know it:

This is a temporary workaround until a long-term solution is found for the issues identified.
Performing this system update results in a complete loss of data, including all contacts and account information.
What you need to do:

If customers request to return to Android 2.2:
Inform customer that this update results in a device reset.
Help the customer export their contacts onto the microSD card.
Refer to Export and Import Contacts to SD Card on Android Devices.
Follow these instructions to reinstall software version LS670ZVD:
Make sure the device has a full charge before performing this update.
Make sure an SD card is in the phone.
To confirm, go to Menu > Settings > SD Card & Phone Storage.
From the customerís PC, go to
Have customer download the file to their PC.
Note: Do not rename the file.
Connect the LG Optimus S to the PC via the microUSB cable and select the Turn on USB Storage option.
Open the folder to view files on both the PC and the LG Optimus S.
From the PCís list of files, drag file onto the SD card.
On the LG Optimus S, drag down the notification panel and select Turn off USB storage.
Disconnect the phone from the PC.
Power off the phone.
On the LG Optimus S, simultaneously press the Volume Down key + Home key (on front of phone) + Power key for 5-10 seconds until the Android system recovery screen appears.
Use the side volume keys to go to and highlight apply (second option).
After highlighting that selection, on the front of the phone, press the Menu key to begin software installation.
On the Reboot via menu to complete installation confirmation screen, use the side volume keys to select wipe data/factory reset then press the Menu key.
Use the side volume keys to Highlight Yes -- delete all user data then press the Menu key to select this option.
Press the Volume Down key to highlight reboot system now then press the Menu key to select this option.
The update process should automatically power cycle the phone.
Once rebooted, the phone will prompt the user to go through the setup process.
Once setup is complete, verify the software update was successful.
Go to Menu > Settings > About Phone and confirm the software version is LS670ZVD.
See Export and Import Contacts to SD Card on Android Devices to import customer contacts back to the microSD card.
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Last edited by bossiercopssuck; 10-03-2011 at 02:45 PM.
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