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Old 02-07-2006, 09:52 AM   #1
theChosen1G
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SERO talk and unofficial SERO FAQ Pt. II

Note: This is a continuation of this thread:
http://www.sprintusers.com/forum/showthread.php?t=90224
-----------------


[If any information is offbase, please have a mod edit the post. I felt that making a one stop thread would help with the searching and finding answers]

Took me 5 calls to Customer Service to get a rep who knew how to do it.

To obtain SERO there are a couple ways:

1. Call in to *2 with your cell phone (outlined below)
2. Sign up with new service thru the SERO site www.sprint.com/sero

Thru Customer Service:


call *2
Press your language option
say speak to a representative

***BE VERY VERY NICE but firm***

-This will extend your contract for 2 more years.
-Tell him/her you wanted to switch plans and a friend who worked at sprint recommended one to you.
-Mention SERO and that it suits your needs.
-Smile, cross fingers and hope they can do it.

-If they refer you to site, kindly thank them and call back. My verbage around this was Inphonic wants me to cancel my current number. My number was important for business reasons so I couldn't go that route. I mention that I know a few others who went thru CS to get it done. ***For what it's worth, the rep who did mine did not even mention any of that. They said "Okay, what plan do you want?" "Great, I see it right here. Let's set you up!"***

You'll know within the first few minutes if they can pull it off by how they react and the feeling they convey over the phone. The rep I got was VERY confident and had been working for Sprint for 3-4 years.

SO FAR, I've had a male rep switch my plan and heard of another male rep from another SU member who got SERO did there plan change. That's not to say that the female reps can't do it, I just have not heard of any so far. [This note is no way meant to be sexist, just stating obvious facts.]

Okay, so if the rep needs help (as some have NOT heard of SERO yet) direct them to the site listed above. For me, I assumed that if they haven't heard of it, it's a small chance they know how to manipulate the system in a way to get you the plan if you are an existing user.

Process (should be self explanatory, just tell them the plan and features you want, ALONG with what benefits you have already and want to keep).

Some of the things I'd kindly ask the rep to note IN YOUR ACCOUNT, just in case something goes wrong (that's how I phrase it):

Notes:

-Can upgrade or downgrade to the other SERO plans later
-Picture Mail and Video mail free note
-EVDO note that will allow you to switch to an EVDO plan (If you have a Non-PV phone and plan on upgrading later)

That's the steps I've taken to get the plan. I'm not 100% sure I'll get it as I have to wait until my next billing cycle to see the changes.

Some false assumptions as other members currently posted they have gotten past that situation:

-Have to get a new number
-Only for new activations
-Can't have business discounts
-No other promos can be applied

If you have anything you'd like to add, please post!


::::::::::Mods, would this be worthy of a sticky?::::::::::
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Last edited by Madisn; 03-16-2006 at 11:03 AM.
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Old 02-07-2006, 10:08 AM   #2
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one--can you switch to the SERO plan (I currently have a F&F 800FP) or is it only for new acts.?
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Old 02-07-2006, 10:10 AM   #3
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gregor:

Here's my post when I JUST got the plan, you'll find your answer there .

http://www.sprintusers.com/forum/sho...&postcount=140

Please post any questions in the other threads if at all possible.
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Old 03-15-2006, 01:43 AM   #4
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Quote:
Originally Posted by Google
Seriously, ONE email to ecare and the rep converts all your lines over in one swoop?

Maybe I should ask for the phone upgrades and the SERO plan at the same time for my two lines or would that be a bit much?




BTW, Thanks to Whomever donated to me so many SU$.
Oh uh, that was me I "accidentally" gave you 1750 SU $ too many, could you send em' back my way? Just kidding Google

Yeah but an email to eCare does help out big time! They are pretty good at getting it right without all the hassle...

Last edited by Madisn; 03-16-2006 at 11:02 AM.
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Old 03-15-2006, 08:24 AM   #5
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You won't lose those. Trust me I have SERO and similar discounts.
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Old 03-15-2006, 08:47 AM   #6
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Old 03-15-2006, 09:05 AM   #7
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Quote:
Originally Posted by john_kc
Got my three shared lines converted to three separate SERO 500 plans. Kept business discount, phone numbers and they added 500 SMS for free. I'm pretty excited about the plan. I tried to get the SERO plan over the phone with no luck, but first email to ecare got the job done. Thanks to everyone for the tips and good luck to everyone still trying.

any chance you can show me a copy of ur leter? i'm getting no love from sprint in switching from family to sero and keeping my numbers.
thanks
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Old 03-15-2006, 07:08 PM   #8
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Has anyone in an affiliate market gotten sero??? I would like to get the 1250 sero plan....
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Old 03-15-2006, 10:15 PM   #9
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Quote:
Originally Posted by opfreak
any chance you can show me a copy of ur leter? i'm getting no love from sprint in switching from family to sero and keeping my numbers.
thanks
I just told them that I heard about SERO from a friend that works at Sprint (true by the way) and I would like to have the three lines on my family plan switched to separate lines with SERO without changing numbers. The email I sent was pretty straight forward. Got a message back pretty quickly saying they would make the change for me. It was all pretty painless. Much different experience than talking to the phone reps.
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Old 03-15-2006, 10:38 PM   #10
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Quote:
Originally Posted by hotnspicychic03
Has anyone in an affiliate market gotten sero??? I would like to get the 1250 sero plan....
You'll need to use an address in Sprint's market and have your number changed to that area most likly. My number is 350mi away from where I live, lol.
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Old 03-15-2006, 10:43 PM   #11
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You'll need to use an address in Sprint's market and have your number changed to that area most likly. My number is 350mi away from where I live, lol.
Oh wow! I didn't know that you had to change your #, 350 miles is far hehhe

Thats cool though Saving lots of money for a cool plan!
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Old 03-15-2006, 10:43 PM   #12
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I got the SERO 500 plan about two weeks ago. Three attempts via eCare resulted in failure. Finally got someone on my third call to *2. I actually called at 2AM EST and the lady was very helpful.
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Old 03-16-2006, 09:52 AM   #13
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Damn no Sero in my area

I tried to transfer to the sero and hte lady was like im sorry to inform you that its not available in your area BOOOOOO
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Old 03-16-2006, 09:57 AM   #14
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You have only a 90 day window to change you SERO plan once you have one from one that is lower or higher, after that you have to sign a new agreement.
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Old 03-16-2006, 10:00 AM   #15
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You have to get 2 seperate SERO accounts
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