:( Screen Spiderwebbed

quahtrader · 06-07-2009, 06:15 PM

Well, the last 36 hours with my Pre was great, and I was just getting to know "her".

Took her out of my front pocket 30 minutes ago, only to find the screen cracked - about 10 lines running up from the button through the entire screen to the top, like a fan.

I have no idea how it happened. The only thing I can think that happen was my leg pressed up against the metal arm of a chair I was sitting in, but I find it hard to imagine there was that much pressure. I'm sick to my stomach.

The display still works fine, but the touch is messed up. Most of the bottom of the touch is dead, and the center of the screen keeps "pressing" itself about every 2 seconds. I can't even answer a call because I can't slide the green button up.

Luckily I added on TEP when I bought the phone, and I guess I'll see how that works out tomorrow.

soljarag2 · 06-07-2009, 06:25 PM

let us know what happens... if you have to pay any deductables

Scrumptious · 06-07-2009, 06:26 PM

Sorry to hear about your phone but....

Got pics?

quahtrader · 06-07-2009, 06:43 PM

Pretty hard to get a picture, it's hard to see it even with your eyes. Here are a couple that I could get with my Centro - there are about twice as many lines as you can see here

advancephlowa · 06-07-2009, 06:50 PM

Oh no...I did not get the TEP...but the rep was telling me if you had it...it is an $100 deduct...good luck with that really

quahtrader · 06-07-2009, 07:50 PM

Anyone know if Assurion is the only way to get anything done with this? Or is ESRP possible?

brazil5376 · 06-07-2009, 08:57 PM

if it's your fault asurion is the only way

quahtrader · 06-07-2009, 10:11 PM

Looks like I'm not the only one with what seems to be exactly this same problem. 2 people so far on precentral forums and another on palm.com forums describe exactly the same thing. One person on precentral has the same story I do - pants pocket and suddenly it was cracked, for apparently no reason.

Guy on palm.com forum says he was pressing center button and the screen cracked - and that is exactly what this crack look like - it comes right from the button. I'm wondering if mine cracked earlier from pressing the button - and then spread until I finally saw it.

kcfan · 06-07-2009, 10:17 PM

should of bought a case. how hard are you guys pressing the button?

quahtrader · 06-07-2009, 10:20 PM

Quote:

Originally Posted by kcfan

should of bought a case. how hard are you guys pressing the button?

If it is a button pressing issue, then how would a case have helped?

As far as I know, I didn't perform any super-strength button pressing feats.

Noseeums · 06-07-2009, 10:21 PM

Quote:

Originally Posted by kcfan

should of bought a case. how hard are you guys pressing the button?

You shouldn't have to buy a case for a phone. Good phones should be built to take at least two years worth of a beating WITHOUT a case.

If there's a weak point around the button it has a design flaw. This is really sounding like too fragile of a phone.

Awake · 06-07-2009, 11:39 PM

Quote:

Originally Posted by quahtrader

Looks like I'm not the only one with what seems to be exactly this same problem. 2 people so far on precentral forums and another on palm.com forums describe exactly the same thing. One person on precentral has the same story I do - pants pocket and suddenly it was cracked, for apparently no reason.

Guy on palm.com forum says he was pressing center button and the screen cracked - and that is exactly what this crack look like - it comes right from the button. I'm wondering if mine cracked earlier from pressing the button - and then spread until I finally saw it.

I can't help but think your story is bogus, you just happened to find another random user on a different forum who supposedly has the exact same crack. The center button is not even attached to the screen. You would have to apply extreme pressure to get that kind of crack. The Pre's screen is not glass. I also find it odd that, the people who are having these weird issues are new to the forums.

quahtrader · 06-07-2009, 11:48 PM

Quote:

Originally Posted by Awake

I can't help but think your story is bogus, you just happened to find another random user on a different forum who supposedly has the exact same crack. The center button is not even attached to the screen. You would have to apply extreme pressure to get that kind of crack. The Pre's screen is not glass. I also find it odd that, the people who are having these weird issues are new to the forums.

Are you kidding? I posted a picture of my phone. I have no reason to lie about anything. And I've said I have absolutely no idea how it happened. You'd think that if I applied "extreme pressure" at any time, I'd know.

Obviously, the center button it not attached to the screen.

Exactly what part of my story is bogus? No matter, in the end the TEP will cover, so I have no reason to make anything up.

maxima2k53 · 06-07-2009, 11:50 PM

Quote:

Originally Posted by quahtrader

Are you kidding? I posted a picture of my phone. I have no reason to lie about anything. And I've said I have absolutely no idea how it happened. You'd think that if I applied "extreme pressure" at any time, I'd know.

Obviously, the center button it not attached to the screen.

Exactly what part of my story is bogus? No matter, in the end the TEP will cover, so I have no reason to make anything up.

u dont have to pay any deductible?

sfhub · 06-07-2009, 11:53 PM

Isn't the deductible only for water damage or lost phone (ie the insurance portion of TEP)?

Otherwise, TEP is supposed to repair the phone (ie the warranty portion of TEP) and if they can't fix it, give you a new one.

Also you are supposed to be able to add TEP within the first 30days of getting the new phone.

06-07-2009, 06:15 PM	#1
quahtrader Telegraph User Join Date: Nov 17, '08 Posts: 17 Phone: Pre Thanks: 0 Thanked 0 Times in 0 Posts SU$: 165	:( Screen Spiderwebbed Well, the last 36 hours with my Pre was great, and I was just getting to know "her". Took her out of my front pocket 30 minutes ago, only to find the screen cracked - about 10 lines running up from the button through the entire screen to the top, like a fan. I have no idea how it happened. The only thing I can think that happen was my leg pressed up against the metal arm of a chair I was sitting in, but I find it hard to imagine there was that much pressure. I'm sick to my stomach. The display still works fine, but the touch is messed up. Most of the bottom of the touch is dead, and the center of the screen keeps "pressing" itself about every 2 seconds. I can't even answer a call because I can't slide the green button up. Luckily I added on TEP when I bought the phone, and I guess I'll see how that works out tomorrow.

06-07-2009, 06:26 PM	#3
Scrumptious SU DRAMA CLUB LEGAL ADVISOR Mood: Join Date: May 10, '05 Location: Charlotte, NC Posts: 2,527 Phone: iPhone & Tour Trades: 3 Thanks: 0 Thanked 1 Time in 1 Post SU$: 6,898	Sorry to hear about your phone but.... Got pics? __________________ ~Sprint Line~ ALL DATA & PAM: Tour (Pin: 31158327) ~AT&T Line~ iPhone 3G(s) White 32 gig

06-07-2009, 06:43 PM	#4
quahtrader Telegraph User Join Date: Nov 17, '08 Posts: 17 Phone: Pre Thanks: 0 Thanked 0 Times in 0 Posts SU$: 165	Pretty hard to get a picture, it's hard to see it even with your eyes. Here are a couple that I could get with my Centro - there are about twice as many lines as you can see here Attached Thumbnails Last edited by Quill; 06-08-2009 at 01:03 PM. Reason: OP's request to remove personal info

06-07-2009, 08:57 PM	#7
brazil5376 Cordless Phone User Join Date: Jul 4, '05 Location: New York,NY Posts: 653 Phone: Palm Pre Trades: 5 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 4,133	if it's your fault asurion is the only way __________________ BRA

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06-07-2009, 06:25 PM	#2
soljarag2 Telephone User Join Date: Nov 19, '07 Location: Houston, TX Posts: 127 Phone: Palm Pre Thanks: 1 Thanked 0 Times in 0 Posts SU$: 679	let us know what happens... if you have to pay any deductables

06-07-2009, 06:50 PM	#5
advancephlowa Account Inactive Join Date: Jun 7, '09 Location: Petersburg, Virginia Posts: 67 Phone: All Thanks: 0 Thanked 0 Times in 0 Posts SU$: 757	Oh no...I did not get the TEP...but the rep was telling me if you had it...it is an $100 deduct...good luck with that really

06-07-2009, 07:50 PM	#6
quahtrader Telegraph User Join Date: Nov 17, '08 Posts: 17 Phone: Pre Thanks: 0 Thanked 0 Times in 0 Posts SU$: 165	Anyone know if Assurion is the only way to get anything done with this? Or is ESRP possible?

06-07-2009, 10:11 PM	#8
quahtrader Telegraph User Join Date: Nov 17, '08 Posts: 17 Phone: Pre Thanks: 0 Thanked 0 Times in 0 Posts SU$: 165	Looks like I'm not the only one with what seems to be exactly this same problem. 2 people so far on precentral forums and another on palm.com forums describe exactly the same thing. One person on precentral has the same story I do - pants pocket and suddenly it was cracked, for apparently no reason. Guy on palm.com forum says he was pressing center button and the screen cracked - and that is exactly what this crack look like - it comes right from the button. I'm wondering if mine cracked earlier from pressing the button - and then spread until I finally saw it.

06-07-2009, 10:17 PM	#9
kcfan Telephone User Mood: Join Date: Jul 25, '07 Location: CA Posts: 107 Phone: LG Muziq Thanks: 0 Thanked 0 Times in 0 Posts SU$: 412	should of bought a case. how hard are you guys pressing the button?

06-07-2009, 11:53 PM	#15
sfhub Cordless Phone User Join Date: Nov 8, '02 Posts: 584 Thanks: 0 Thanked 1 Time in 1 Post SU$: 8,371	Isn't the deductible only for water damage or lost phone (ie the insurance portion of TEP)? Otherwise, TEP is supposed to repair the phone (ie the warranty portion of TEP) and if they can't fix it, give you a new one. Also you are supposed to be able to add TEP within the first 30days of getting the new phone.

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