Cannot update PRL, Profile, Firmware

enfuego44 · 12-19-2010, 06:15 PM

Samsung Intercept....I can't update Profile, PRL, Firmware. It just gives me an error message "internal Error" and tells me to call sprint customer care if problem persists. Anyone else have these issues with updating. There is a PRL update available. My wifes phone is updated, but i still cannot update.

Thanks

ReppinTheSouth · 12-20-2010, 08:58 PM

I have the same problem with my Transform. I searched the net and came across a lot of similar posts. I called Sprint and after the tech tried to help me but couldn't she advised me to take my phone to a store which I probably should do. I'm just being lazy about it. However, some people said that the sprint tech walked them through some stuff in the msl and they were able to fix it.

**rambo47** · 12-21-2010, 09:18 PM

You might try pulling the battery for a couple of minutes and then letting the phone boot back up. Then try again to update your profile or the PRL. Sometimes a soft reset like that straightens out minor issues that can keep a phone from doing it's thing.

ReppinTheSouth · 12-22-2010, 03:41 AM

Quote:

Originally Posted by rambo47

You might try pulling the battery for a couple of minutes and then letting the phone boot back up. Then try again to update your profile or the PRL. Sometimes a soft reset like that straightens out minor issues that can keep a phone from doing it's thing.

I tried and this didn't work.

I went into ##3282# and snooped around. Under username, there is a field called "M Home Address." Mine was "0.0.0.0." Is that right? Could this be causing my problem?

**cyorke** · 12-24-2010, 11:42 AM

I aam using a Transform andhave the same issue. But my has a Transform and hers updates just fine. Hers is all stock except Handscent messaging. Mine only has Handscent and Launcher Pro. I haven't tried pulling battery yet or calling. I guess I am wondering if anyone else that is having the same issues is running similar apps?

ReppinTheSouth · 12-24-2010, 03:28 PM

Quote:

Originally Posted by cyorke

I aam using a Transform andhave the same issue. But my has a Transform and hers updates just fine. Hers is all stock except Handscent messaging. Mine only has Handscent and Launcher Pro. I haven't tried pulling battery yet or calling. I guess I am wondering if anyone else that is having the same issues is running similar apps?

It's not the apps. It's the phone. I did a lot of searching and found forums where other people with Moments and Epics are having the same issue. I deleted everything from my phone and still had the same problem. I took my phone to a sprint store and they couldn't fix it. They're mailing me a replacement.

Duffman · 12-24-2010, 03:47 PM

Before getting a replacement, I would perform both an RTN (##786) and software reset (going through the menu on the phone). We have seen a lot of phones with this issue and this resolved it.

ReppinTheSouth · 12-24-2010, 05:47 PM

Quote:

Originally Posted by DuffMan

Before getting a replacement, I would perform both an RTN (##786) and software reset (going through the menu on the phone). We have seen a lot of phones with this issue and this resolved it.

How do you perform an RTN? I dialed the number but that didn't seem to do anything.

**w7excursion** · 12-24-2010, 05:52 PM

##786#

Duffman · 12-24-2010, 06:00 PM

Yeah, I am so used to leaving off the last # in my notes. You will need your MSL. Also, you could try just clearing storage with the hardware keys. I am looking into this, but it seems that the later versions of the Android cache may be preventing a full wipe with ##786# like techs are used to.

ReppinTheSouth · 12-24-2010, 07:55 PM

Well I'm screwed. I did the RTN but now my phone won't activate. I get the same error because I can't update my profile. I ran into this one time before and I don't know how but suddenly it activated itself.

I booted to recovery and wiped all the data and the cache. To be continued............

*EDIT*

Ok. I'm back in business. My phone activated somehow but in notification bar, I still had the little green ball saying that my phone wasn't activated. I could call and get on the internet so it's activated.

However, I still cannot update firmware, PRL, or profile. Oh well. New phone's in the mail.

**cyorke** · 01-06-2011, 10:28 PM

Well I just spent 1.5 hour on the phone with tech support and no luck with fixing mine. Tried RTN and resets and all kinds of crap. Put everything in the notes and I have to call employee care tomorrow to get it swapped out. Since I am on advantage club they cant process the exchange through tech support. I am still within my 30 days so I guess they should do it as a swap for a defective phone.

It must be very random because like i said my wife's updates fine.

Duffman · 01-06-2011, 10:42 PM

You just need the update.zip file. You save it to your SD card, then flash from recovery. It will overwrite everything and get you 2.2.

12-19-2010, 06:15 PM	#1
enfuego44 Two Cans & String User Join Date: Dec 19, '10 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 21	Cannot update PRL, Profile, Firmware Samsung Intercept....I can't update Profile, PRL, Firmware. It just gives me an error message "internal Error" and tells me to call sprint customer care if problem persists. Anyone else have these issues with updating. There is a PRL update available. My wifes phone is updated, but i still cannot update. Thanks

12-24-2010, 05:52 PM	#9
w7excursion Hit Boy Join Date: Sep 3, '05 Location: The Upper Room Posts: 15,577 Phone: Blk N4 & Wht S4 Trades: 10 Thanks: 329 Thanked 391 Times in 355 Posts SU$: 116,505	##786# __________________ MY PHONE IS BETTER THAN YOURS!!! Stop reading me!

12-24-2010, 06:00 PM	#10
Duffman Eh. Mood: Join Date: Mar 3, '10 Posts: 5,224 Thanks: 173 Thanked 796 Times in 476 Posts My Mood: SU$: 29,054	Yeah, I am so used to leaving off the last # in my notes. You will need your MSL. Also, you could try just clearing storage with the hardware keys. I am looking into this, but it seems that the later versions of the Android cache may be preventing a full wipe with ##786# like techs are used to. __________________ Sprint wants me to make this absolutely clear: “The postings on this site are my own and do not necessarily represent the positions, strategies or opinions of Sprint.” I just WORK for Sprint. In no way does Duffman represent them!

12-24-2010, 07:55 PM	#11
ReppinTheSouth Telegraph User Join Date: Nov 7, '10 Location: Raleigh NC Area Posts: 30 Phone: Transform Thanks: 0 Thanked 1 Time in 1 Post SU$: 292	Well I'm screwed. I did the RTN but now my phone won't activate. I get the same error because I can't update my profile. I ran into this one time before and I don't know how but suddenly it activated itself. I booted to recovery and wiped all the data and the cache. To be continued............ EDIT Ok. I'm back in business. My phone activated somehow but in notification bar, I still had the little green ball saying that my phone wasn't activated. I could call and get on the internet so it's activated. However, I still cannot update firmware, PRL, or profile. Oh well. New phone's in the mail. Last edited by ReppinTheSouth; 12-24-2010 at 08:14 PM.

01-06-2011, 10:42 PM	#13
Duffman Eh. Mood: Join Date: Mar 3, '10 Posts: 5,224 Thanks: 173 Thanked 796 Times in 476 Posts My Mood: SU$: 29,054	You just need the update.zip file. You save it to your SD card, then flash from recovery. It will overwrite everything and get you 2.2. __________________ Sprint wants me to make this absolutely clear: “The postings on this site are my own and do not necessarily represent the positions, strategies or opinions of Sprint.” I just WORK for Sprint. In no way does Duffman represent them!

12-20-2010, 08:58 PM	#2
ReppinTheSouth Telegraph User Join Date: Nov 7, '10 Location: Raleigh NC Area Posts: 30 Phone: Transform Thanks: 0 Thanked 1 Time in 1 Post SU$: 292	I have the same problem with my Transform. I searched the net and came across a lot of similar posts. I called Sprint and after the tech tried to help me but couldn't she advised me to take my phone to a store which I probably should do. I'm just being lazy about it. However, some people said that the sprint tech walked them through some stuff in the msl and they were able to fix it.

12-21-2010, 09:18 PM	#3
rambo47 Idoru Join Date: Jun 12, '09 Location: Denville, NJ. Posts: 2,421 Phone: iPhone 6 Thanks: 114 Thanked 172 Times in 146 Posts SU$: 21,615	You might try pulling the battery for a couple of minutes and then letting the phone boot back up. Then try again to update your profile or the PRL. Sometimes a soft reset like that straightens out minor issues that can keep a phone from doing it's thing.

12-24-2010, 11:42 AM	#5
cyorke Walkie Talkie User Join Date: Nov 10, '08 Location: Nashville Posts: 449 Phone: SGS2 E4GT Thanks: 3 Thanked 25 Times in 24 Posts SU$: 2,956	I aam using a Transform andhave the same issue. But my has a Transform and hers updates just fine. Hers is all stock except Handscent messaging. Mine only has Handscent and Launcher Pro. I haven't tried pulling battery yet or calling. I guess I am wondering if anyone else that is having the same issues is running similar apps?

12-24-2010, 03:47 PM	#7
Duffman Eh. Mood: Join Date: Mar 3, '10 Posts: 5,224 Thanks: 173 Thanked 796 Times in 476 Posts My Mood: SU$: 29,054	Before getting a replacement, I would perform both an RTN (##786) and software reset (going through the menu on the phone). We have seen a lot of phones with this issue and this resolved it. __________________ Sprint wants me to make this absolutely clear: “The postings on this site are my own and do not necessarily represent the positions, strategies or opinions of Sprint.” I just WORK for Sprint. In no way does Duffman represent them!

01-06-2011, 10:28 PM	#12
cyorke Walkie Talkie User Join Date: Nov 10, '08 Location: Nashville Posts: 449 Phone: SGS2 E4GT Thanks: 3 Thanked 25 Times in 24 Posts SU$: 2,956	Well I just spent 1.5 hour on the phone with tech support and no luck with fixing mine. Tried RTN and resets and all kinds of crap. Put everything in the notes and I have to call employee care tomorrow to get it swapped out. Since I am on advantage club they cant process the exchange through tech support. I am still within my 30 days so I guess they should do it as a swap for a defective phone. It must be very random because like i said my wife's updates fine.

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