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Old 08-01-2010, 07:58 PM   #1
QuEeNyGuRl's Avatar
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Cannot unlock or get past security code screen on HTC Pro

This morning I was checking my text messages and my phone freezed up. So I turned off the phone and turned it on again. I was prompted to enter in my security code and it said it was invalid. I didn't change the code recently and I just typed it in correctly 5 minutes before the issue.

I tried to restart my phone again but it was frozen so I took out the battery. Now when I enter in my security code it doesn't do anything. It doesn't tell me it's invalid or let me in. I also notice my phone doesn't get any signal either. I tried a soft reset and that didn't work.

I tried calling Sprint and just told me to go to a Sprint store to do a hard reset and they can back up my data for me. Is there anything I can do besides a hard reset?

Thanks in advance!

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Old 08-01-2010, 08:37 PM   #2
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IMHO it's prolly best to take it in to the Sprint Store and see what your options are. I really do wish I had a better answer than that. I really do hope you get your phone working without loosing any important data. Good Luck!

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Go Back > Devices > Windows Phone > Windows Mobile (6.x and earlier) > Cannot unlock or get past security code screen on HTC Pro


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