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Old 08-16-2011, 11:47 PM   #16
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Originally Posted by rdcrds View Post
If you read the touch pro 2 can be added without any problem if you call account services.I just had another added yesterday and without a hitch.Why you feel they will make you go up a plan i have no idea but it is clear they will not if you call into account services.There was not 1 problem doing this at all.
Because this has happened to people and certain reps are under the impression they must step up a plan. If this is the issue, the caller should hang up and try another rep. The problem is, many customers don't know some of the ins/outs and what is/isn't allowed on all plans. So they just assume they must do what the rep said. I don't know if it's poor understanding of company policy, or people wanting to look good for pushing people onto newer more expensive plans. But either way, it does happen.

For example all family plans are limited to 5 lines. Reps are taught to only allow 5 lines, but the system can accept more lines. I currently have 6 lines on a Shared ED 1500 Plan. I know people have 6-7 lines on these plans, so I knew it's possible. When I called and requested this, I was met with a bit of hesitation. After talking to the rep for a short while, the 6th line was added with no issue.
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Old 09-10-2011, 11:18 PM   #17
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I'll be finding out soon what the latest is, my TP2 started losing its touch screen today. This is the third one. I'll see if I'm going on to number 4.
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Old 09-13-2011, 09:00 PM   #18
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Got #4 today, the Sprint store was nice enough not to charge me the warranty fee, since it had only been 5 months since the last one died. No issues about changing plans.
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Old 11-12-2011, 06:23 PM   #19
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As a SERO customer when I dial *2 I get "Employee Accounts" and they know their way around SERO.

You do need to call during normal M-F business hours or your call will be forwarded to the regular call center.
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Old 11-15-2011, 09:15 PM   #20
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Nope, not true in my recent experience early this month (November 2011). My Touch Pro died and since I have TEP they replaced it with another at a sprint store. The new (refurbished) one they issued me had severe reception issues. I literally got 0-1 bars in my house when I have a solid green (5 bars) zone according to sprint's coverage maps at my home. Before I consistently got 4-5 bars inside. Basically, they gave me a refurbished lemon. It took hours of convincing them of this issue and they suddenly offered me a Touch Pro 2 as a replacement. I said, YES! When I received the Touch Pro 2 I logged into my account online and did the ESN swap and had no issues and no additional $10/month fee added to my account. I think calling sprint and having a tele rep do this for you or dealing with in store reps is like asking for trouble. I would just do it online to avoid fabricated plan issue requirements and the $10/month premium data fee.
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Old 12-03-2011, 09:30 PM   #21
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I have a F&C plan and just added a TP2 with no issues. I got mine off of Craig's list and met the seller at my local sprint store to make sure the ESN was good and it could be added to my plan with no issues. The store rep did an ESN Swap really fast/easy.
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Old 12-07-2011, 05:20 PM   #22
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I think the easiest way to avoid the $10 fee is to just swap ESN online..
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Old 12-07-2011, 08:13 PM   #23
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Originally Posted by opportunityad View Post
I think the easiest way to avoid the $10 fee is to just swap ESN online..
+1 . . . and be sure to take a screen shot of each page every step of the way.
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Old 11-07-2012, 08:55 PM   #24
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anyone else still can get TP2 on the F&C plan?
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Go Back > Devices > Windows Phone > Windows Mobile (6.x and earlier) > Touch Pro 2 now required on a new/upgraded plan??


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