Join 200,000+ other SprintUsers for free at the #1 online community for Sprint cell phone customers! Win cool prizes in our weekly contests. Talk about the newest phones or post your question in our forums! Become a premium member and get unlimited Focus Uploads to your Sprint phone.

All visitors must register before they can post questions, contact other members or search our database of over 127,000 threads and 1.7 million posts. So what are you waiting for? Register for free today!


 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 11-28-2004, 09:04 PM   #1
Deval
Resident Phone Expert
 
Deval's Avatar
 
Mood: Amused
Join Date: Sep 30, '02
Location: Jersey
Posts: 23,499
Phone: Changes Daily
Trades: 3
Thanks: 8
Thanked 60 Times in 41 Posts
My Mood: Amused
SU$: 93,031
Send a message via AIM to Deval Send a message via MSN to Deval Send a message via Yahoo to Deval
All you need to know about Total Equipment Protection

This is a small FAQ about the new Total Equipment Protection or TEP package offered by Sprint.

This is the new form of insurance which is offered by Sprint to protect your phone, which includes both an extended warranty feature and an equipment replacement plan.

You pay $7 a month, and you are covered for anything that happens to your phone.

If its within 1 year, and you have a warranty issue with your phone (non-water damage, physical damage, lost, stolen, toliet, shower, etc), the store will order you a replacement, as long as the issues with the phone are covered under warranty, ex. A460 blank screen, Sanyo 8100 hinge, etc. This replacement phone may or may not be the same model, but it is based on the same features, so you can not go by how much the phone cost, etc. The phone has to be defective, and the reason behind it has to be something which would be covered. If you were talking on the phone and dropped the phone in the toliet, that is not covered, and you would need to call LockLine.

If it's outside of the normal warranty period, and you have a problem with the phone which would have been covered by the normal warranty terms, the store would charge you $10 and order you a comprable replacement phone. The same terms about features, etc. apply.

Any time durning your term with Sprint, if you lose the phone, drop it in the toliet, break it, run it over with your car, your dog eats it, your ex steals it, etc. you pay $50 and go through LockLine.

You are still limited to 2 claims a year, but now you need to make sure to file the claim within 30 days, or your claim will be rejected.

Last edited by Deval; 04-04-2008 at 01:13 AM.
Deval is offline  
Go Back SprintUsers.com writeLink(470247, 0, 0, 331, "", "All you need to know about...", "11-28-2004", "09:04 PM", 0); > Staff Forum > Archived & Closed Forums > What Phone Should I Get? > Frequently Asked Questions (FAQ) > All you need to know about Total Equipment Protection

 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Equipment replacement gone on my account??? Merlyn_3D Sprint Discussion 16 11-05-2004 06:17 PM
A question regarding my phone bill. Rip The Jacker Sprint Discussion 43 10-15-2004 10:29 PM


All times are GMT -6. The time now is 10:35 PM.


- SprintUsers.com is not affiliated with or endorsed by Sprint PCS -