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Old 10-10-2016, 05:55 PM   #1
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Exclamation Samsung Stops All Note 7 Sales: Carriers, Best Buy Halt Sales Too..

Samsung asks partners to shelve Galaxy Note 7 during probes.

https://www.cnet.com/news/samsung-as...during-probes/

Quote:
Samsung on Monday asked for a worldwide halt on sales and exchanges of its Galaxy Note 7 as investigations into its overheating issues continue.

"Samsung will ask all global partners to stop sales and exchanges of Galaxy Note 7 while further investigation takes place," the company said in a statement.

The Consumer Product Safety Commission, which is investigating reports of the handset catching fire or exploding, also advised Note 7 owners to power down and stop using their devices.

"No one should have to be concerned their phone will endanger them, their family or their property," CPSC Chairman Elliot F. Kaye said in a statement. "Due to the ongoing safety concerns associated with Galaxy Note 7 phones, it is the right move for Samsung to suspend the sale and exchange of all Galaxy Note 7s."

The announcement comes after Verizon, Sprint and Best Buy confirmed earlier in the day that they are no longer selling the replacement version of the Note 7, joining AT&T and T-Mobile, which both nixed the phone from their lineups on Sunday.

It's the latest development in what is increasingly a nightmare scenario for Samsung, which recalled Galaxy Note 7 devices worldwide after a battery flaw caused dozens of the phones to explode or burst into flames. Owners were encouraged to exchange their devices for newer ones that were said to correct the battery issue.

But Samsung's troubles have been compounded by reports that the replacement phones are experiencing similar problems. In the last week, there have been at least three reports of handsets smoldering, one incident that forced the evacuation of a Southwest Airlines.
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Last edited by SLME; 10-10-2016 at 06:01 PM.
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Old 10-10-2016, 06:00 PM   #2
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Man, I knew Samsung was the hottest tech on the market. But, damn.
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Old 10-10-2016, 06:30 PM   #3
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More from Engadget: https://www.engadget.com/2016/10/10/...ld-power-down/

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That's it for the Galaxy Note 7 -- Samsung just issued a statement saying it's asking "all global partners to stop sales and exchanges of Galaxy Note 7 while further investigation takes place." That includes both original and devices issued as replacements, matching a rumor from last night that Samsung had, in conjunction with consumer safety organizations from several countries, decided to stop manufacturing the phone.

As mentioned in the statement below, in the US, Samsung is working with the US Consumer Product Safety Commission to investigate the problem, while customers should "power down and take advantage of the remedies available, including a refund at their place of purchase." After a slew of reports citing meltdowns in supposedly safe replacement models, Samsung had no choice but to do this. No matter how much you like the phablet, you simply can't be sure it's safe -- contact your carrier, retailer or Samsung directly to get another phone or a full refund.

Samsung:

We are working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with the CPSC, carriers and our retail partners to take all necessary steps to resolve the situation. Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase. For more information, consumers should visit www.samsung.com/us/note7recall or contact 1-844-365-6197.
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