Join 200,000+ other SprintUsers for free at the #1 online community for Sprint cell phone customers! Win cool prizes in our weekly contests. Talk about the newest phones or post your question in our forums! Become a premium member and get unlimited Focus Uploads to your Sprint phone.

All visitors must register before they can post questions, contact other members or search our database of over 127,000 threads and 1.7 million posts. So what are you waiting for? Register for free today!


Reply
 
Thread Tools Rate Thread Display Modes
Old 03-22-2012, 06:01 PM   #1
legion125
Cellular Phone User
 
legion125's Avatar
 
Join Date: Feb 18, '08
Posts: 2,317
Thanks: 93
Thanked 112 Times in 97 Posts
SU$: 28,024
T-Mobile closing call centers.

T-Mo is closing a group of call centers to save cash and cut costs since DT is pretty much making them survive on its own. In the local news, the Denver area is losing one, so that's 441 jobs down the drain for our market.


T-Mobile USA closing call centers, cutting staff

Quote:
"T-Mobile USA is cutting 1,900 jobs, or about 5 percent of its workforce, as it closes seven call centers, and the company said it may cut more jobs in coming months."

http://www.reuters.com/article/2012/...82L17B20120322
legion125 is offline   Reply With Quote
Old 03-24-2012, 09:09 AM   #2
JeffDTD
Cellular Phone User
 
JeffDTD's Avatar
 
Mood: Amused
Join Date: May 1, '06
Location: Hattiesburg,MS
Posts: 1,448
Phone: Samsung EPIC
Thanks: 11
Thanked 87 Times in 66 Posts
My Mood: Amused
SU$: 18,855
Send a message via AIM to JeffDTD
The thing I havent heard anyone mention is the correlation this has with the customer defections they have had.
__________________
My Plan: Everything Data Family=$129.99, 4 lines,

JeffDTD is offline   Reply With Quote
Old 03-24-2012, 04:00 PM   #3
legion125
Cellular Phone User
 
legion125's Avatar
 
Join Date: Feb 18, '08
Posts: 2,317
Thanks: 93
Thanked 112 Times in 97 Posts
SU$: 28,024
Good thought. T-Mobile said it was a cost saving measure. If because of streamlining operations or because of less need due to defections? I don't think they would publicize it that way with that type of negative connotation..
legion125 is offline   Reply With Quote
Old 03-24-2012, 07:04 PM   #4
JeffDTD
Cellular Phone User
 
JeffDTD's Avatar
 
Mood: Amused
Join Date: May 1, '06
Location: Hattiesburg,MS
Posts: 1,448
Phone: Samsung EPIC
Thanks: 11
Thanked 87 Times in 66 Posts
My Mood: Amused
SU$: 18,855
Send a message via AIM to JeffDTD
Quote:
Originally Posted by legion125 View Post
Good thought. T-Mobile said it was a cost saving measure. If because of streamlining operations or because of less need due to defections? I don't think they would publicize it that way with that type of negative connotation..
Nope, they wouldn't .

ATT's message to the FCC "Told you so!" is just really fleeting... it irritates me.
__________________
My Plan: Everything Data Family=$129.99, 4 lines,

JeffDTD is offline   Reply With Quote
Old 03-25-2012, 01:53 PM   #5
BZap49
Cellular Phone User
 
BZap49's Avatar
 
Join Date: Aug 24, '11
Posts: 2,211
Thanks: 144
Thanked 258 Times in 192 Posts
SU$: 27,631
T-Mobile is doing what's best for them to remain a profitable company, or at least close to it. It does suck that people had to lose their jobs over it, but at least they are offering transfers to those who want it. That tells me that they're not out to cut every salary on their payroll...they're more likely trying to minimize overhead costs. If they can utilize these savings wisely, and make others where necessary, and also keep on schedule with their network plans, I think they'll be able to bounce back eventually.

AT&T's finger pointing at the FCC is definitely just a sign of their bitterness. Like the FCC pointed out, AT&T would have cut jobs if there merger had gone through, too, so their claims have no grounds.
BZap49 is offline   Reply With Quote
Old 03-25-2012, 04:50 PM   #6
Dan
Forever my Angel
 
Dan's Avatar
 
Mood: Relaxed
Join Date: Feb 6, '05
Location: western NY
Posts: 23,917
Phone: HTC ONE
Trades: 1
Thanks: 46
Thanked 745 Times in 611 Posts
My Mood: Relaxed
SU$: 128,899
Quote:
Originally Posted by BZap49 View Post
T-Mobile is doing what's best for them to remain a profitable company, or at least close to it. It does suck that people had to lose their jobs over it, but at least they are offering transfers to those who want it. That tells me that they're not out to cut every salary on their payroll...they're more likely trying to minimize overhead costs. If they can utilize these savings wisely, and make others where necessary, and also keep on schedule with their network plans, I think they'll be able to bounce back eventually.

AT&T's finger pointing at the FCC is definitely just a sign of their bitterness. Like the FCC pointed out, AT&T would have cut jobs if there merger had gone through, too, so their claims have no grounds.
T-Mobile may have lost customers just on the fear of being under AT&T's rule in the short term. Many T-Mobile customers seemed to have had bad experiences with AT&T and didn't want to go back, so they switched carriers.

Couple that with no real "hot" phones being released as a T-Mobile exclusive, and T-Mobile being the only national carrier with no iPhone (likely because of the pending merger with AT&T) and the customer losses make perfect sense.

When you lose customers you need less employees. Closing a call center makes perfect sense financially, even if it hurts the workers. Corporations no longer work under the idea that you keep your employees even if business goes down. They used to do this for loyalty to the employee, as well as when the work market was very competitive for employers. With high unemployment T-Mobile knows it can staff any call center it may have to open in the future and will not retain staff waiting for business to improve.
__________________
My angel is now an angel in heaven. 5/25/2000 - 12/5/2010. Rest in peace Alaina.
Dan is offline   Reply With Quote
Old 03-25-2012, 06:52 PM   #7
PokerFace23
I haz the EVOO service
 
PokerFace23's Avatar
 
Join Date: Nov 14, '06
Location: West Coast
Posts: 4,522
Phone: Evo
Trades: 1
Thanks: 85
Thanked 68 Times in 55 Posts
SU$: 14,538
Tmobile offering relocation is a nice positive spin on the reality that they are cutting so many jobs. Not many people are willing to relocate for a $30k job..(assumption)
__________________
used to work for sprint. now i just torment them. here to help and judge your posts
PokerFace23 is offline   Reply With Quote
Old 03-25-2012, 07:00 PM   #8
Dan
Forever my Angel
 
Dan's Avatar
 
Mood: Relaxed
Join Date: Feb 6, '05
Location: western NY
Posts: 23,917
Phone: HTC ONE
Trades: 1
Thanks: 46
Thanked 745 Times in 611 Posts
My Mood: Relaxed
SU$: 128,899
Quote:
Originally Posted by PokerFace23
Tmobile offering relocation is a nice positive spin on the reality that they are cutting so many jobs. Not many people are willing to relocate for a $30k job..(assumption)
I guess that would depend on the needs of the employee. Some single people may like the locations that they can transfer to, and feel that the wages being offered are the better of the options available.

Sent from my HTC EVO using SprintUsers Forum
__________________
My angel is now an angel in heaven. 5/25/2000 - 12/5/2010. Rest in peace Alaina.
Dan is offline   Reply With Quote
Old 03-25-2012, 07:20 PM   #9
legion125
Cellular Phone User
 
legion125's Avatar
 
Join Date: Feb 18, '08
Posts: 2,317
Thanks: 93
Thanked 112 Times in 97 Posts
SU$: 28,024
Just reading an article in today's paper about the call center closings. A industry insider stated that for call centers in any segment, there is very little actual transfers due to it being more of a entry level job. Usually a small percentage actually takes the offer. Most just move on. I thought it would be a higher percentage.
legion125 is offline   Reply With Quote
Old 03-26-2012, 01:47 PM   #10
BZap49
Cellular Phone User
 
BZap49's Avatar
 
Join Date: Aug 24, '11
Posts: 2,211
Thanks: 144
Thanked 258 Times in 192 Posts
SU$: 27,631
Quote:
Originally Posted by legion125 View Post
Just reading an article in today's paper about the call center closings. A industry insider stated that for call centers in any segment, there is very little actual transfers due to it being more of a entry level job. Usually a small percentage actually takes the offer. Most just move on. I thought it would be a higher percentage.
Nah. Like PokerFace23 said, not many people are going to relocate for a job at that level. There will be some, but most are just going to accept the severance package and look for a new job.
BZap49 is offline   Reply With Quote
Go Back SprintUsers.com > General > Other Carriers & MVNOs > T-Mobile closing call centers.

Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Virgin Mobile Broadband2Go vs. Sprint Mobile Broadband Duffman Sprint Discussion 6 08-13-2011 04:35 PM
Google Mobile App now available on Windows Mobile... SLME Sprint Discussion 1 02-19-2009 06:35 PM
95% of Mobile Users Would Use More Data Services If Setup Were Easier... SLME The Tech News Desk 0 01-22-2009 12:56 AM
Analyst Angle: The death of subsidies for mobile devices may be exaggerated.... SLME The Tech News Desk 0 01-21-2009 05:00 PM
Opera delivers new version of Opera Mobile 8.6 for Windows Mobile... SLME Windows Mobile (6.x and earlier) 14 10-09-2007 09:29 PM


All times are GMT -6. The time now is 01:23 AM.


- SprintUsers.com is not affiliated with or endorsed by Sprint PCS -