[Hamfighter]

This email thread is, of course, listed in reverse order. Done with Microsoft after I get the last ounce of use out of the TP2.


Hi,
*
This is hakim from Microsoft Support. I appreciate you are contacting us to help you to fix your issue.
*
Unfortunately, we are unable to refund your apps purchased on the Marketplace 6.5 .** I really apologize for this inconvenience. the Marketplace place 6.5 has been closed on the last july 2011. and we do not support any customer's issue regarding the Marketplace 6.5
*
*
If you have any other questions on this, or any other issue, please do not hesitate to contact us.
*
Sincerely,
*
Hakim B.
Microsoft** Support



--- Original Message ---
From :
Sent : Thursday, February 02, 2012 1:53:39 PM UTC
To : "winmo.wmos.ww.00.en.str.dub.wp.t01.spt.00.ch@css. one.microsoft.com"
Subject : RE: SRX1170009489ID - Windows Phone Support - download apps issue

Hakim,

I suppose I can understand no longer supporting 6.5, but what is not right is blocking access to the apps I purchased.* I can dismiss the majority of the apps, but one of my apps cost $25.* I will be content if you will refund my money for that one app so that I can repurchase it again with a new ID.
I hope you understand my concern.* I'm quite certain $25 is a small price to pay for Microsoft to do what's right.
Thank you again,


From: WINMO.WMOS.WW.00.EN.STR.DUB.WP.T01.S....microsoft.com
To:
CC:
Subject: RE: SRX1170009489ID - Windows Phone Support - download apps issue
Date: Thu, 2 Feb 2012 13:36:03 +0000

Hi
This is hakim from Micrososft Support. I appreciate you are contacting us to help you to fix your issue.
Unforntunatelyu, there is not something we can assist you because the *Microsoft agent in charge of Windows Phone 7 and Zune are not certified to assist the customer's issue with their* Windows Phone 6.5*Mobile. And I really apologise for this inconvenience.
I would suggest to post your issue in the* Windows 6.5 Mobile forum* :
http://answers.microsoft.com/en-us/winphone/forum/wp6n
Sincerely,
Hakim B, Microsoft Support.



--- Original Message ---
From :
Sent : lundi 30 janvier 2012 15:24:45 UTC
To : "Microsoft Support " , "Microsoft Support "
Subject : RE: SRX1170009489ID - Windows Phone Support - download apps issue

Hakim, I cant thank you enough for your time and effort to resolve this problem! And, unfortunately, it still is a problem. I have an HTC Touch Pro2 on Sprint running 6.5 - completely stock. I did remove the battery and left it out for about an hour, but still getting the exact same "id been loaded on too many phones" message. As I mentioned before, its never been on more than one phone at a time...I've just upgraded to a new Windows phone on sprint every time they come out (plus a few warranty replacements. Havent made the leap to the Windows Phone 7 yet because I'll have to change my plane and it will nearly double my $85 per month I'm paying now. Maybe someday. Thank you again for your help...I know you'll find a solution. Sent from my HTC Touch Pro2 on the Now Network from Sprint®.


-----Original Message-----
From: Microsoft Support
Sent: 1/30/2012 3:10:03 PM
To:
Subject: RE: SRX1170009489ID - Windows Phone Support - download apps issue
Hi,
*
This is Hakim from Microsoft Support. I appreciate that you are contacting us to help you to fix your issue.
*
Could you tell me what is the model of your Windows Phone*and *the operating system of your Windows Phone ?
*
*
Please, let me know if you need further assistance.
*
*
If you have any other questions on this, or any other issue, please do not hesitate to contact us.

*

*

Sincerely,

*

*

Hakim B.

Microsoft Support





--- Original Message ---
From :
Sent : samedi 28 janvier 2012 13:05:17 UTC
To : "Microsoft Support " , "Microsoft Support "
Subject : RE: SRX1170009489ID - Windows Phone Support - you can download apps from your Windows Phone

Good Morning Hakim, Thank so much for staying in touch with me. After I received your reply this morning, I tried again and get the sane nessage as always. I will remove the battery and try again later today. I already even tried doing a "hard reset" to take it back to factory new with no luck. Thank you again, Sent from my HTC Touch Pro2 on the Now Network from Sprint®.


-----Original Message-----
From: Microsoft Support
Sent: 1/28/2012 12:56:18 PM
To:
Subject: RE: SRX1170009489ID - Windows Phone Support - you can download apps from your Windows Phone
*
*
This is Hakim from Microsoft Support .You contacted us on chat on the 01/23/2012 regarding your issue to download apps from Your Windows Phone.* Sorry for the delay to reply to your last email .
*
*
From your last email,*I understood that your issue is*still not resolved . Although, Our*Senior Support*Team has removed all the*devices*linked to your Windows*live Id :
*
I would suggest to try these steps :
*
*
Turn off* your Phone.
*
Take out the battery for about 30 seconds
*
Replace the Battery .
*
Turn on your Phone
And try to download apps from your Phone.
Please, let me know if you need further assistance.
*
*
If you have any other questions on this, or any other issue, please do not hesitate to contact us.

*

*

Sincerely,

*

*

Hakim B.

Microsoft Support




--- Original Message ---
Sent : jeudi 26 janvier 2012 16:41:27 UTC
To : "winmo.wmos.ww.00.en.str.dub.wp.t01.spt.00.ch@css. one.microsoft.com"
Subject : SRX1170009489ID - Windows Phone Support - you can download apps from your Windows Phone

Hakim,

I am still unable to log into the Marketplace because it says my id has been used on too many phones.* I know you said that you were deleting all previous phones, so I don't understand why this isn't working still.
Please let me know if you have another solution.

Thank you again,

Hamfighter

[kg4icg]

Marketplace for WM6.5 has been closed period. You need to look at the Microsoft news areas more. That is where WP7 comes into place.

[Hamfighter]

I understand that it is closed, and that from this point forward, you will not be able to purchase anything new.
The problem is blocking access to apps I have already PURCHASED, not rented.

[slick69]

Yeah that's just terrible. This is partly why I don't like buying apps (programs? applications?) unless I can get a hard copy on a disk or I can back it up.

[TechGuru]

Well, this has lit a fire under my butt to get Android working on my phone as a primary OS instead of just a secondary.

Everything but audio works. If I can just fix that, I'll be able to use it as the primary.

http://www.xdandroid.com