Phone replacement policy

ancho84 · 10-18-2009, 09:47 AM

I have a Treo 800w and it just started giving me charging problems. It won't charge normally when plugged in. I would have to somehow hold it at some angle and it will start charging but if I let go, it will stop.

I have insurance ($7 /month) If I take it in today to sprint store, is it possible to get it replaced on the spot since I need a working phone immediately. What is the policy?

(I'm wondering, because if they won't replace it right away, I might as well not waste time going in and try the Advanced exchange)

Thanks for your help.

darealohio · 10-18-2009, 10:31 AM

Depends on how long you have had it. You have 1 yr War...after that you will have to use phone replacement I think!!

ancho84 · 10-18-2009, 10:50 AM

I did buy it November 2008 so I have less than a year with it.

Terry K · 10-25-2009, 10:34 AM

The 800w is at end of life. I am not sure if any SPCS store even *has* any for exchange. They'll either have to order you one or move you to a different phone.

darealohio · 10-25-2009, 12:12 PM

Try this first, find you a sprint store that has REPAIR CENTER, let the tech look at it!!! if you bought it in November 2008, yes you have 1 yr policy, unless the store is out of stockj they will replace you on on the spot. if out of stock have them find a store near you that has them in and get it replaced. Also it could be your charger went bad , I had to get my wifes Lotus charger replaced with in 1 yr and it was instant swap. If they are out of stock, they will reorder and you will get one the next day!! Good luck.

BeTeP · 10-25-2009, 08:13 PM

It doesn't matter when You bought it if You have insurance - just take it to the sprint repair center and they'll either fix it for You or replace it for FREE, BUT make sure that the port has no water damage or anything, otherwise they'll void the warranty and tell You to call the insurance company and pay them $50 for a replacement phone.

**missdiva** · 11-05-2009, 10:33 PM

Anyone get an 800 replaced recently? I'm guessing they have a ton of refurb pos's to replace with but would be estatic if they did a touch pro. Same exact charging issue!

**Fubar101** · 11-05-2009, 10:49 PM

Right now the only people that would be swapped into a TP would if you have a TP. If you have another model of phone, going into a TP will not be an option.

**Dan** · 11-05-2009, 11:39 PM

Considering Sprint is moving people from the TP, I wouldnt expect to get one on an insurance claim. The next model would be a Treo Pro.

Yes, I would bet they have many 800w's in stock. Hopefully they will get the PRL update issue fixed sometime soon.

soydeedo · 11-08-2009, 02:35 PM

Quote:

Originally Posted by BeTeP

It doesn't matter when You bought it if You have insurance - just take it to the sprint repair center and they'll either fix it for You or replace it for FREE, BUT make sure that the port has no water damage or anything, otherwise they'll void the warranty and tell You to call the insurance company and pay them $50 for a replacement phone.

Wouldn't it be $100, not $50?

Viper786 · 11-08-2009, 04:51 PM

Quote:

Originally Posted by soydeedo

Wouldn't it be $100, not $50?

You're right... for the Treo 800w it's $100

**chilidogtampa** · 11-10-2009, 06:42 PM

mmmhhmmm yes $100 for a refurb of a phone worth less than $50, TEP is such a great deal huh?

**Dan** · 11-11-2009, 01:50 AM

Quote:

Originally Posted by chilidogtampa

mmmhhmmm yes $100 for a refurb of a phone worth less than $50, TEP is such a great deal huh?

The "value" of the device is not established by what you can get it for on ebay, or what Sprint would pay you for it. If you dont like the cost of filing a TEP claim, then it makes sense to drop your coverage or go to ebay for any replacements you need.

Like everything else, the choice to insure is certainly yours to make. TEP may be not worth it on certain older devices, but on a device like the TP2, Hero, Pre, etc it is likely worth it to have that level of protection!

10-18-2009, 09:47 AM	#1
ancho84 Two Cans & String User Join Date: Sep 20, '09 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 48	Phone replacement policy I have a Treo 800w and it just started giving me charging problems. It won't charge normally when plugged in. I would have to somehow hold it at some angle and it will start charging but if I let go, it will stop. I have insurance ($7 /month) If I take it in today to sprint store, is it possible to get it replaced on the spot since I need a working phone immediately. What is the policy? (I'm wondering, because if they won't replace it right away, I might as well not waste time going in and try the Advanced exchange) Thanks for your help.

11-05-2009, 11:39 PM	#9
Dan is this the year????? Mood: Join Date: Feb 6, '05 Location: western NY Posts: 16,784 Phone: HTC Touch Pro Trades: 1 Thanks: 8 Thanked 135 Times in 115 Posts SU$: 74,432	Considering Sprint is moving people from the TP, I wouldnt expect to get one on an insurance claim. The next model would be a Treo Pro. Yes, I would bet they have many 800w's in stock. Hopefully they will get the PRL update issue fixed sometime soon. __________________ Touch Pro 2, Touch Pro and a Treo Pro active. I feel like everything Sprint sells now has "Pro" in the name

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10-18-2009, 10:31 AM	#2
darealohio Telephone User Mood: Join Date: Jun 24, '09 Location: Columbus, ohio Posts: 127 Phone: HTC PRO 2 Thanks: 0 Thanked 2 Times in 1 Post SU$: 1,070	Depends on how long you have had it. You have 1 yr War...after that you will have to use phone replacement I think!!

10-18-2009, 10:50 AM	#3
ancho84 Two Cans & String User Join Date: Sep 20, '09 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 48	I did buy it November 2008 so I have less than a year with it.

10-25-2009, 10:34 AM	#4
Terry K Telegraph User Join Date: Oct 20, '03 Location: In the Midwest Posts: 48 Phone: Blackberry Tour Thanks: 0 Thanked 1 Time in 1 Post SU$: 128	The 800w is at end of life. I am not sure if any SPCS store even has any for exchange. They'll either have to order you one or move you to a different phone.

10-25-2009, 12:12 PM	#5
darealohio Telephone User Mood: Join Date: Jun 24, '09 Location: Columbus, ohio Posts: 127 Phone: HTC PRO 2 Thanks: 0 Thanked 2 Times in 1 Post SU$: 1,070	Try this first, find you a sprint store that has REPAIR CENTER, let the tech look at it!!! if you bought it in November 2008, yes you have 1 yr policy, unless the store is out of stockj they will replace you on on the spot. if out of stock have them find a store near you that has them in and get it replaced. Also it could be your charger went bad , I had to get my wifes Lotus charger replaced with in 1 yr and it was instant swap. If they are out of stock, they will reorder and you will get one the next day!! Good luck.

10-25-2009, 08:13 PM	#6
BeTeP Two Cans & String User Join Date: Aug 24, '05 Location: Brooklyn Posts: 8 Phone: Treo Pro Thanks: 1 Thanked 0 Times in 0 Posts SU$: 95	It doesn't matter when You bought it if You have insurance - just take it to the sprint repair center and they'll either fix it for You or replace it for FREE, BUT make sure that the port has no water damage or anything, otherwise they'll void the warranty and tell You to call the insurance company and pay them $50 for a replacement phone.

11-05-2009, 10:33 PM	#7
missdiva RIP Centro <3 Pixi Join Date: Apr 8, '04 Location: NYC Posts: 2,773 Phone: Palm Pixi Trades: 45 Thanks: 1 Thanked 4 Times in 4 Posts SU$: 16,824	Anyone get an 800 replaced recently? I'm guessing they have a ton of refurb pos's to replace with but would be estatic if they did a touch pro. Same exact charging issue!

11-05-2009, 10:49 PM	#8
Fubar101 Cellular Phone User Join Date: Jan 1, '04 Posts: 1,618 Thanks: 0 Thanked 4 Times in 4 Posts SU$: 3,926	Right now the only people that would be swapped into a TP would if you have a TP. If you have another model of phone, going into a TP will not be an option.

11-10-2009, 06:42 PM	#12
chilidogtampa Ericas daddy Join Date: Oct 9, '04 Location: Tampa, FL Posts: 1,021 Phone: Treo PRO Trades: 4 Thanks: 0 Thanked 3 Times in 1 Post SU$: 13,952	mmmhhmmm yes $100 for a refurb of a phone worth less than $50, TEP is such a great deal huh?