[John-Galt]

I tried to setup Exhange email on my Pre and I got the following error:

"The mail server requires security policies that are not supported"

As cool as the Pre is, it is of no use to me if I cannot get my Exchange email.

Does anyone know what the real issue is here and if Palm is working on it?

Has anyone else run into this?

I have confirmed that I can login to OWA through the web browser.

[sjones]

mine is working BUT i used to have enter a password to access after certain amount of time, not with the pre? very happy

[thedonkeyslayer]

Originally Posted by John-Galt

I tried to setup Exhange email on my Pre and I got the following error:

"The mail server requires security policies that are not supported"

As cool as the Pre is, it is of no use to me if I cannot get my Exchange email.

Does anyone know what the real issue is here and if Palm is working on it?

Has anyone else run into this?

I have confirmed that I can login to OWA through the web browser.

It took me several attempts of keying in all the info, but mine finally synched to my companies exchange server.

The real issue for me is it imports all of the contacts from my companies global adress book & I have no way to delete them. It allows you to remove the contact info from online accounts like hotmail & gmail and keep your email account, however it appears you can not make this adjustment with exchange - my Pre will go back if this isn't fixed in the next 29 days.

[crash_pr]

Originally Posted by thedonkeyslayer

It took me several attempts of keying in all the info, but mine finally synched to my companies exchange server.

The real issue for me is it imports all of the contacts from my companies global adress book & I have no way to delete them. It allows you to remove the contact info from online accounts like hotmail & gmail and keep your email account, however it appears you can not make this adjustment with exchange - my Pre will go back if this isn't fixed in the next 29 days.

i synced with my company exchange(exchange 2007) and didnt had that issue.... strange... it just brought my contacts not the GAL

[shacker]

OK... This is a big concern for me and for those who may want to use their Pre with their company's Exchange server to get their work email.

It seems that Palm has chosen NOT to implement PIN locking. I just found this out (about 20 minutes ago). I was a very happy Pre owner until then. When I tried to connect to my corporate email server, I got an error stating that "The mail server requires security policies that are not supported". Many large companies implement a feature that allows them to remotely "wipe" the device in case it's lost or stolen so that corporate data is safe. Both the iPhone and WM6 devices (Palm's own Centro's included) implement this important security policy.

One of the reasons iPhone is so popular is that you can use it in a corporate setting so it's truly the only device you need. I cannot, for the life of me, understand why Palm would be oblivious to this. I believe this is can be a deal breaker if it's not quickly addressed. Given that the device is brand new, there's still hope.

This might be good news for some because I'm sure, like me, there are folks who will be lining up next week to return their Pre after finding out Monday morning that they can't sync up to their corporate Exchange servers.

I do like this device. Truly, I do. But if this isn't addressed soon, I'm ready to take the financial hit and put this thing on EBay and pay the $200 ETF and move to the iPhone where I can get my Gmail, Yahoo Mail and yes, my work email.

Do the right thing, Palm. Please...

[RickNY]

I connected to my Exchange server just fine.. Does your computer have an OWA server set up? If so, try re-doing the profile and specify the OWA address

[shacker]

Originally Posted by RickNY

I connected to my Exchange server just fine.. Does your computer have an OWA server set up? If so, try re-doing the profile and specify the OWA address

Yes, it does and that's what I used. But my company has activated the PIN locking feature of Exchange server (your company may not have that requirement).

PIN locking usage for Exchange is fairly commonplace and iPhone and WM6 are both capable of accepting it as a security policy but WebOS seems to have an issue with it.

Pretty sad since iPhone won out on this front. My suggestion to anyone who has yet to buy the phone AND wants to get corporate email is to call their IT folks and see if PIN locking is implemented (if you get a blank stare, keep trying until you get an answer - you have to talk to the geeks, not just the help desk :-)).

[imtravis]

Sometimes people have set the policies on their exchange servers to require certain security options, but not all phones will support it.. might be an update to support this.

[shacker]

Originally Posted by imtravis

Sometimes people have set the policies on their exchange servers to require certain security options, but not all phones will support it.. might be an update to support this.

The feature admittedly is more prevalent in bigger corporate environments as opposed to smaller ones. Which begs the question - what will Palm Pre users do if those IT managers decide to implement this very basic security policy? And let's make no mistake here - this is a BASIC security policy.

There's more at stake here than just pissing off a few Pre owners - it proves that Palm is not ready to play with the big boys. The iPhone appeals to both younger folks who could care less what an Exchange server is and to older folks in corporate America/Europe/Asia because they can still get their work done while having a little fun. The iPhone runs proprietary software and they've implemented EAS correctly. Why can't Palm do the same with WebOS? I can't think of any technical reason they can't.

Being a software developer, I'm seeing this as an technical opportunity (a challenge, rather). I want to see if I can come up with an acceptable workaround. Barring that, I'll either return the phone or just kill my contract, put the phone on ebay and move to the iPhone.

I now truly feel that we're seeing the end of Palm. If they can fix this issue, great. They can market the device to corporate enterprises just like Apple does. If they can't (or won't) fix it, they're done.

[mrdenial]

Wow, this is a major fail on Palms part.

If this is true, I have to cancel my PRE orders.

Seriously Palm?

[thedonkeyslayer]

Originally Posted by crash_pr

i synced with my company exchange(exchange 2007) and didnt had that issue.... strange... it just brought my contacts not the GAL

I'm doing the update now - we'll see if this helps me out...

[ImGreen]

Originally Posted by shacker

The feature admittedly is more prevalent in bigger corporate environments as opposed to smaller ones. Which begs the question - what will Palm Pre users do if those IT managers decide to implement this very basic security policy? And let's make no mistake here - this is a BASIC security policy.

There's more at stake here than just pissing off a few Pre owners - it proves that Palm is not ready to play with the big boys. The iPhone appeals to both younger folks who could care less what an Exchange server is and to older folks in corporate America/Europe/Asia because they can still get their work done while having a little fun. The iPhone runs proprietary software and they've implemented EAS correctly. Why can't Palm do the same with WebOS? I can't think of any technical reason they can't.

Being a software developer, I'm seeing this as an technical opportunity (a challenge, rather). I want to see if I can come up with an acceptable workaround. Barring that, I'll either return the phone or just kill my contract, put the phone on ebay and move to the iPhone.

I now truly feel that we're seeing the end of Palm. If they can fix this issue, great. They can market the device to corporate enterprises just like Apple does. If they can't (or won't) fix it, they're done.

Have you tried setting a password and then connecting to your server? I read about the Palm Pre only supporting a 4 digit PIN and I know that in my case my policy requires a 6 digit PIN at least so the PIN feature will not work. However Palm Pre (I read) does also support use of a password instead of a PIN if you choose. Please try setting the password first and then trying setting up your Exchange account again. Let us know if it works.

Also, keep in mind that when the iPhone first came out it did NOT support Exchange fully either, my co-worker had his iPhone for months before he could actually connect to our Exchange Server. If the Palm Pre is popular this will get fixed. If you can't wait "months" (with no guarantee of a fix) than return the phone ASAP to avoid ETF.

I "need" Exchange access too but I can live with OWA in the browser if need be. Personally I'll still get the Pre even without this feature. The more people that get the Pre and demand this feature the more likely it is to get fixed.

[shacker]

Originally Posted by mrdenial

Wow, this is a major fail on Palms part.

If this is true, I have to cancel my PRE orders.

Seriously Palm?

You might not have to if you can find some who has a Pre and ask to set up your Exchange account on their device. Of course, you'll want to delete it should it work.

I sincerely hope it works for you. I like the Pre and want it to smoke competetion - not get smoked.

[shacker]

Originally Posted by ImGreen

Have you tried setting a password and then connecting to your server? I read about the Palm Pre only supporting a 4 digit PIN and I know that in my case my policy requires a 6 digit PIN at least so the PIN feature will not work. However Palm Pre (I read) does also support use of a password instead of a PIN if you choose. Please try setting the password first and then trying setting up your Exchange account again. Let us know if it works.

Also, keep in mind that when the iPhone first came out it did NOT support Exchange fully either, my co-worker had his iPhone for months before he could actually connect to our Exchange Server. If the Palm Pre is popular this will get fixed. If you can't wait "months" (with no guarantee of a fix) than return the phone ASAP to avoid ETF.

I "need" Exchange access too but I can live with OWA in the browser if need be. Personally I'll still get the Pre even without this feature. The more people that get the Pre and demand this feature the more likely it is to get fixed.

It's interesting that you mentioned Password instead of PIN locking. I was surfing the web and found that the Pre is indeed supposed to support both PIN and Password locking. Now, I'm very confused as to what it is that's causing this not to work. The steps to set up the Pre are practically the same as the iPhone - only, in my company, once you hit the "Connect" button, it asks for the four (yeah, I know, just 4) digit pin whereas the Pre throws and error stating "The email server has security policies that are not supported".

I'll keep trying to get this to operate. I know a couple of folks in our corporate Messaging/Collaboration department. The only problem is finding a non-Apple fanboy :-) . I can already see them telling me to return the Pre and get an iPhone. I'll have to use all my tact with this one!

Oh... and I did try both a PIN and Password with the same results - "The email server has security policies that are not supported".

[Flipper]

Hey Shacker, I'm fairly certain that this IS a feature that Palm included... especially considering that they were going after the business user.

If you can't figure it out, I would call Sprint CS and find a rep that actually knows the Pre inside and out (not one of the many who don't have adequate familiarity with the device). There are a select few employees who are quite intimate with the Pre's features and will likely be able to walk you through the steps of configuring it for your work server. If you can't find anyone, I would escalate it to someone who can give you a concrete answer. Considering the implications of that feature being missing if you can't find a workaround or resolution, I'm certain Sprint/Palm would consider it a priority to find a remedy before the backlash of it hits the press and finds a way into some hapless review.

If you don't get a resolution to this, PM me and I'll see what I can do on my end.