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Old 04-12-2008, 11:22 PM   #1
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WinMo How to Fix any Vision Error on a Windows Mobile 6 Smartphone (Mogul and Touch)

These steps can diagnose any Power Vision error that you encounter when trying to connect to the web from you WM6 Smartphone. Sometimes Error 67 is simply a power vision lockout. If you complete these and you are still getting error 67 wait 20-30 minutes and try again. Sometimes error 1012 is just a temporary outage. If you keep getting 1012's sleep on it and try again the next morning. To complete several of these steps, you need information from customer service so this should only be used if Customer service cannot fix the issue for you (IE you are tired of being transferred or customer service (Here forward CS) says that a ticket has to be created). None of these steps will erase any of your personal information, These steps are harmless in the scenario that your vision isn't working, that being said I bear no responsibility for any damage to you and yours missing limbs, broken power vision, etc etc if you choose to try these steps. If your Vision is working DO NOT DO THIS. It's unnecessary. You can view these settings if you want but don't change ANYTHING IE, don't fix it if it ain't Broke. These steps should be done in the order given as some of them are unnecessary if the prior steps work and some are dependent on you completing the prior steps. This ends the intro. Now to get to work.

Disclaimer: This information should not be taken as official troubleshooting by Sprint. This information is only what I've observed as an end user. Any use of this information is an agreement that the author and Sprint are not liable for the results

Prior to Beginning gather this information from Customer Service Follow these Preliminary Steps:
A. Your MSL. Reps aren't supposed to just give you the MSL when you directly ask for it but I've never had a problem. If they do give you flak, just say your phone won't make or receive calls. They'll give a code that goes ##XXXXXX# with XXXXXX being your MSL.

B. Your primary and secondary HA (Or Home Agent) IP Addresses. Again this is something customer service has to give to you. It's in a system called service pro in the Network status area. This might take some doing to get out of CS because most don't even know what Servicepro is unfortunately

C. Your Power Vision password. You can either reset it yourself from the website (Which I will show you how to do) or you can have CS reset it for you. Resetting it yourself is by FAR the preferred method because you don't have rely on any particular rep's knowledge of Sprint's systems and you can set your password to something familiar for future reference. To reset your power vision password yourself. Login to your Sprint.com account and click settings and passwords (Circled in Red):


Click Wireless Web Passcode:


Fill in the fields as you want them to be and click submit (remember to write down this password. We'll use it later):


Follow any prompts to complete password reset.

D. Also while you are in settings and passwords click Wireless Web Username:


And write down your power Vision username. We will need it later. It will be XXXXX@sprintpcs.com. Write down the whole thing.


If you choose to have CS do it you'll need to ask to have your "NAI Password" reset from the system called CSM. Then they'll have to go to the aforementioned system Servicepro to see the new password. If they can't find it ask for someone who can or tell them it is under the last transaction in the list and it is called "Update Data Service or Product AAA." They need to click more info and read you the line of code that says userpassword=XXXXXXXXl the XXXXXXXX is your password, not including the "=" or "l" on the end.


1:
Turn on your phone

2: Go to your start Menu


3: Go to Phone


4: Enter ##DATA# (##3282#)


5. You will be taken to an EPST Screen with View, Edit, and Cancel. You want to click edit

Last edited by BrettW; 04-16-2008 at 04:31 PM.
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Old 04-12-2008, 11:23 PM   #2
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6. You will be prompted for your lock code (AKA MSL) enter this as given in the Preliminary Steps, step A, above


7. You will be taken to the data programming screen:


8. Click Menu, Restore:


9.Click ok on custom data profile warning:


10. Click OK on this message:


11. You phone will reboot

12. Go back to start, then phone:


13. Click menu, options:


14. Click the services tab:


15. Click Internet


16. Click Get Settings

17. Click Start
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Old 04-12-2008, 11:23 PM   #3
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18. Your profile will update giving you either
A) another error
B)or just taking you back to this screen


If B happens, your internet is fixed don't do anymore. Go ahead and try browsing.

If A Happens continue with the steps below:

1:
Turn on your phone

2: Go to your start Menu


3: Go to Phone


4: Enter ##DATA# (##3282#)


5. You will be taken to an EPST Screen with View, Edit, and Cancel. You want to click edit


6. You will be prompted for your lock code (AKA MSL) enter this as given in step A, above


7. You will be taken to the data programming screen:


8. Click Active profile and hit Menu, Edit:


9. Set the active Profile value to 1 and click OK (Bottom left OK):


10. Select MIP Mode and click menu, edit:
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Old 04-12-2008, 11:24 PM   #4
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11. Set the Value to Mobile IP Only and click OK(Bottom left OK):


12. Click username and hit menu, edit:


13. For value type in your power vision username that we got from the Preliminary Steps in part D and click OK(Bottom left OK):


14. Select SPI MN-HA and click menu, edit:


15. For value type in 4D2, the D must be capitalized, and click OK(Bottom left OK):


16. Click SPI MN-AAA and click menu, edit:


17. For value type in 4D2, the D must be capitalized, and click OK(Bottom left OK):


18. Click Reverse Tunnel Preferred and click menu, edit:


19. Set value to enable and click OK(Bottom left OK):


20. Click HA Shared Secret and click menu, edit:
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Old 04-12-2008, 11:24 PM   #5
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21. Set the value to "secret" in all lower case letters and click OK(Bottom left OK):


22. Click AAA Shared Secret and click menu, edit:


23. Set the value to the Power vision password you created in the Preliminary Steps part C or got from CS and click OK(Bottom left OK):


24. Now you can click the OK at the top right of the Main EPST screen and you'll see a message saying "Update these Items" hit yes or ok and then you will see the message below. Click OK:


25. The phone will reboot. Once it reboots go back to start and then phone:


26. Now enter ##PST# (##778#):


27. Click Edit:


28. You will be prompted for your lock code (AKA MSL) enter this as given in the Preliminary Steps, step A, above and click OK:


29. You will be taken to the ##PST programming screen with most of the info filled in fom the ##DATA programming we did earlier:


30. Click View info an the bottom left and click M.IP Customer Profile 1:
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Old 04-12-2008, 11:25 PM   #6
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31. Click Enable Profile and click menu, edit:


32. Set the value to Enable and click OK(Bottom left OK):


33. Click MN HA SPI Set and click menu, edit:


34. Set the value to Enable and click OK(Bottom left OK):


35. Click MN AAA SPI Set and click menu, edit:


36. Set the value to Enable and click OK(Bottom left OK):


37. Click home address and click menu, edit:


38. For value type a zero in each of the four boxes and click OK(Bottom left OK):


39. Click Primary HA Address and click menu, edit:


40. For Value enter the numbers you got in the Preliminary Steps, part B from CS. They should have given you a number in the format XX.XX.XX.XX. In the first box type in the First 2 XX's in the second box the second set, and so on an so on (for example if CS gives you 12.34.56.78, in the first box enter 12, in the second 34, 3rd 56, 4th 7 8) and click OK(Bottom left OK):
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Old 04-12-2008, 11:25 PM   #7
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41. Click Secondary HA Address and click menu, edit:


42. For Value enter the numbers you got in the Preliminary Steps, part B from CS. They should have given you a number in the format XX.XX.XX.XX. In the first box type in the First 2 XX's in the second box the second set, and so on an so on (for example if CS gives you 12.34.56.78, in the first box enter 12, in the second 34, 3rd 56, 4th 7 8) and click OK(Bottom left OK):


43. Click DMU Public Key and click menu, edit:


44. For value type in 0 and click OK(Bottom left OK):


45. Click MN Authenticator and click menu, edit:


46. For value type in 0 and click OK(Bottom left OK):


47. Click OK at the top right of the main ##PST programming screen and OK on the pop up below:


48. Your phone will reboot

49. Enjoy your newly fixed Power Vision!



If you have any questions please feel free to PM me and I will try to answer as soon as possible. Good luck!
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