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Old 09-09-2014, 06:04 PM   #1
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Best way to buy an iPhone 6 from Sprint?

With new plans no longer allowing subsidized phones then EasyPay seems to be the best option. So...

Whats the best way to buy a phone from Sprint?


Since an EasyPay phone needs to be purchased through Sprint directly then am I best going through phone support (where reps have lost all power), online (which gets backordered before they even show up) or in-store (where they seem to hate the existence of customers)? It seems like if you want an iPhone then you need to get in there early so I'd appreciate any help/tips.
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Old 09-09-2014, 06:19 PM   #2
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I had no issues preordering my iPhone 5 online at apple.com. I was up for an upgrade and Apple's site saw that and everything went right through very smoothly (once the site was up). Apple is set up to handle all of that stuff for the carriers, so if you intend to preorder I'd go that route. You can also purchase AC+ directly then and just deal with Apple for warranty rather than Sprint. The only thing AC+ won't cover is loss/theft, but Sprint will let you add TEP at your convenience.

I would not even think of trying Sprint's website for preorders. With the iPhone 5 it fell flat on it's face the moment preorders opened and didn't come back up until an hour later.
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Old 09-09-2014, 07:32 PM   #3
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Quote:
Originally Posted by urkel View Post
With new plans no longer allowing subsidized phones then EasyPay seems to be the best option. So...

Whats the best way to buy a phone from Sprint?


Since an EasyPay phone needs to be purchased through Sprint directly then am I best going through phone support (where reps have lost all power), online (which gets backordered before they even show up) or in-store (where they seem to hate the existence of customers)? It seems like if you want an iPhone then you need to get in there early so I'd appreciate any help/tips.
Yeah, why do you think subsidies are no longer around? There are new rental and finance options but subsidies aren't going anywhere if your plan offer it. My SERO upgrade is in March and I will use it for an iPhone 6
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Old 09-09-2014, 08:59 PM   #4
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Can someone clarify this for me. I past the 20 month upgrade. So if I buy the 6 plus 128GB with the two year upgrade will I get the phone at 499-150+36 upgrade fee for a total out the door of $385? Or am I misunderstanding?
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Old 09-11-2014, 03:35 PM   #5
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Originally Posted by ssmatik View Post
Can someone clarify this for me. I past the 20 month upgrade. So if I buy the 6 plus 128GB with the two year upgrade will I get the phone at 499-150+36 upgrade fee for a total out the door of $385? Or am I misunderstanding?
You're misunderstanding. $499 IS the two-year upgrade price for the 128GB iPhone 6 Plus. Full price for that phone is $949.
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Old 09-11-2014, 09:47 PM   #6
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You're misunderstanding. $499 IS the two-year upgrade price for the 128GB iPhone 6 Plus. Full price for that phone is $949.
Yeah I get it now. I called CS to clarify because it seems really odd that they don't do anything really for long time customers. It sucks that I've been with them so long and a guy walks in the store for the first time and gets the same exact pricing as I get with my $150 fake loyalty discount or whatever they call it.

One positive thing is that the customer service rep was real nice and told me she hates when companies don't take care of long time customers. She actually told me to go look at other carriers that might appreciate their customers more. I know it's not likely but at least she was understanding of my view.
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Old 09-13-2014, 12:00 PM   #7
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Originally Posted by ssmatik View Post
Yeah I get it now. I called CS to clarify because it seems really odd that they don't do anything really for long time customers. It sucks that I've been with them so long and a guy walks in the store for the first time and gets the same exact pricing as I get with my $150 fake loyalty discount or whatever they call it.

One positive thing is that the customer service rep was real nice and told me she hates when companies don't take care of long time customers. She actually told me to go look at other carriers that might appreciate their customers more. I know it's not likely but at least she was understanding of my view.
I don't think any carriers offer long-time customer discounts. I know T-Mobile doesn't and Verizon got rid of theirs back in 2011 as well. I never heard of anything from AT&T for long-time customers either.
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Old 09-09-2014, 10:10 PM   #8
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Subsidies for phone is still available... but in the next days a deposit will be required for subsidized phones.

In the past, you used to pay the discounted phone (payment no. 1) = 2 years of contract (ETF = $350) (upgrade fee $36)

In the next days: You will pay the discounted phone (payment part. 1), Deposit (payment part. 2) = 2 years of contract (ETF = $350) (upgrade fee $36).

*non refundable deposit*

You will only make 1 payment, but you will notice that you are paying more for phones compared to previous years becuase of that deposit. The deposit may vary depending of the device model and customer account... Sprint wants you to choose Easy Pay, bring your own device, or pay full price.

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Old 09-11-2014, 09:05 PM   #9
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Originally Posted by Armand0 View Post
Subsidies for phone is still available... but in the next days a deposit will be required for subsidized phones.

In the past, you used to pay the discounted phone (payment no. 1) = 2 years of contract (ETF = $350) (upgrade fee $36)

In the next days: You will pay the discounted phone (payment part. 1), Deposit (payment part. 2) = 2 years of contract (ETF = $350) (upgrade fee $36).

*non refundable deposit*

You will only make 1 payment, but you will notice that you are paying more for phones compared to previous years becuase of that deposit. The deposit may vary depending of the device model and customer account... Sprint wants you to choose Easy Pay, bring your own device, or pay full price.

What? Huh? What? What is the proposed explanation for this non-refundable "deposit?" If true, will this apply to new customers only or will it apply to upgrades too?
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Old 09-11-2014, 10:53 PM   #10
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What? Huh? What? What is the proposed explanation for this non-refundable "deposit?" If true, will this apply to new customers only or will it apply to upgrades too?
It will apply for new and existing customers that want to upgrade too.

Look at the recent plans, Sprint wants to reduce lines with subsidized phones, its just another effort to accomplish that goal.

In the next few days there will be something like account review to check your payments, suspentions... loyalty? ... etc. Some customers will pay more, less, and others will no see any difference, it will depend of the account.
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Old 09-09-2014, 11:02 PM   #11
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Have you guys seen this yet?!?! http://www.bloomberg.com/news/2014-0...y-2-years.html

Quote:
Sprint Corp. (S) introduced an “iPhone for Life” plan that lets customers get a new version of Apple Inc. (AAPL)’s smartphone every two years as it moves to win back customers lost to rivals including T-Mobile US Inc. (TMUS)

The service costs $70 a month and includes unlimited data, Sprint said on its website yesterday. Customers make no initial payment for the phone or related taxes on the device because they are essentially renting it, the company said.

Chief Executive Officer Marcelo Claure is counting on the new iPhone 6 to help Sprint start adding subscribers again after a seven-year streak of customer losses. By tying promotions to Apple’s device, Sprint is following in the footsteps of controlling shareholder SoftBank Corp. (9984), which used an exclusive iPhone deal to gain market share in Japan.

“I challenge anyone in this industry to beat this,” Claure said in an interview yesterday. “Nobody is going to do it.”

Sprint is up against steep promotions from its competitors, which are clamoring to use Apple’s new iPhone to drive customer growth. Verizon Communications Inc. (VZ) is offering an iPhone 6 for free to customers who trade in older models and sign up for a new two-year contract. The offer comes in the form of a $200 gift card that can be applied to the regular $199.99 price for the basic 16-gigabyte version of the device.

The Verizon offer is a “gimmick,” Claure said. A two-year smartphone contract on Verizon starts at $70 a month for 500 megabytes of data, according to its website.
‘Skipping Employees’

After spending his first week at Sprint talking to employees, Claure, who took over Aug. 11, said he’s been chatting with customers ever since. That’s what led him to conclude they’d be attracted to unlimited-data plans for the iPhone, eliminating their concern that they could go over their alloted megabytes each month.

“I’m skipping my employees and going straight to my customers,” he said. “We’re going to play unlimited, because we have the capacity to offer unlimited.”

Claure said only Sprint’s ownership of high-capacity spectrum, acquired last year with the purchase of Clearwire Corp., makes it possible for the company to offer unlimited-data plans, while AT&T Inc. and Verizon have been pushing heavy users of bandwidth to go to capped plans.

Earlier this week, Sprint said it would match other wireless companies’ deals for smartphone trade-ins, similar to an offer that smaller rival T-Mobile announced earlier the same day. The trade-in campaigns are designed to lure customers who want to upgrade to the new iPhone 6.
Resale Expertise

Both Sprint’s trade-in program and its iPhone plan rely on Claure’s expertise in phone resales. Claure sold the phone distributor he founded, Brightstar Corp., to SoftBank, giving Sprint an experienced partner to help outfox rivals in getting the best prices for used phones in the market.

“When T-Mobile sent out a press release the other day saying they would guarantee the best price, we knew within 10 minutes that it wasn’t true,” Claure said.

SoftBank, controlled by Masayoshi Son, acquired a majority of Sprint last year for $21.6 billion, giving the Japanese billionaire access to the U.S. market.
New Phones

Apple unveiled yesterday the iPhone 6 and its larger cousin, the iPhone 6 Plus, which have screen sizes of 4.7 inches and 5.5 inches. The devices have rounded edges and a thinner frame than earlier models, as well as higher-resolution displays.

With a traditional two-year wireless contract, the iPhone 6 costs $199 to $399, while the 6 Plus is priced at $299 to $499. The devices will come in silver, gold and space gray.

Since joining Sprint, Claure has embarked on a campaign to make the carrier’s service plans more competitive after falling behind rivals. In the past few weeks, he has reduced the cost of pay-as-you-go service and monthly subscriber packages while doubling their amount of data.

Claure took over from Dan Hesse after Sprint, the third-biggest U.S. carrier, abandoned a plan to merge with T-Mobile. He has told employees that Sprint is focused on cutting costs and competing aggressively for users.

The Sprint CEO said he plans to lean heavily on SoftBank for his turnaround plan, including bringing in some of the parent company’s people to help run the U.S. carrier.

“My predecessor looked at Sprint as an independent company. I have no problem extending my hand for help,” he said.
Most Aggressive

T-Mobile, led by CEO John Legere, had been the most aggressive U.S. carrier until Claure’s arrival at Sprint. It added 2 million monthly subscribers last year through lower international rates and contract buyout offers to users switching service.

In July, Overland Park, Kansas-based Sprint reported its first quarterly profit in more than six years, with sales that topped analysts’ estimates, after holding onto more subscribers than projected. Still, the company again lost monthly contract customers, and Legere has predicted that T-Mobile will overtake Sprint in total customers by the end of the year.

Things are starting to change already, Claure said. Three weeks ago, he jettisoned Sprint’s Framily plans in favor of simpler data-sharing plans for families. Since then, Sprint has begun gaining more customers than it loses for the first time since the SoftBank takeover, and the new users have higher credit quality, making them more profitable, he said.

“Even I didn’t get Framily,” he said.

The early results prompted a phone call from Son. “Oh my God. I love you,” Claure recalled him saying.

During the interview yesterday, Claure was interrupted by another call from Son, Sprint’s chairman. He promised to call back. While the two clearly communicate frequently, Claure said Son hadn’t signed off on Sprint’s new subscription plans.

“He trusts me -- I hope,” he said.
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Old 09-10-2014, 08:20 AM   #12
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All well all good. So far to date, nothing has been said about the network. Phoenix is still at 59% after a year and a half of work. Las Vegas launched earlier this week. Try and find an LTE signal on the strip or inside a casino.

He can talk all he wants about how agressive he is being. But he sure isn't talking about how he's cracking the whip at backhaul providers and tower workers!

Sure, Sprint's got the capacity, but in a lot of places out there where they say they have coverage - they don't. Claure's going to get a lot of people moved over who are going to find no signal or slow-speeds in a lot of places. How happy are his customers going to be when they see 3G everywhere on their new iPhone 6/6+ and are downlowing aps at 0.56kpbs while their friends/coworkers are blazing along at high speeds?

Talk all you want Marcelo, but until Sprint can hold a radio stream from my house to work without dropping it or buffering or without any other problems the network is crap!

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Old 09-10-2014, 09:33 AM   #13
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Originally Posted by eyoungren View Post
All well all good. So far to date, nothing has been said about the network. Phoenix is still at 59% after a year and a half of work. Las Vegas launched earlier this week. Try and find an LTE signal on the strip or inside a casino.

He can talk all he wants about how agressive he is being. But he sure isn't talking about how he's cracking the whip at backhaul providers and tower workers!

Sure, Sprint's got the capacity, but in a lot of places out there where they say they have coverage - they don't. Claure's going to get a lot of people moved over who are going to find no signal or slow-speeds in a lot of places. How happy are his customers going to be when they see 3G everywhere on their new iPhone 6/6+ and are downlowing aps at 0.56kpbs while their friends/coworkers are blazing along at high speeds?

Talk all you want Marcelo, but until Sprint can hold a radio stream from my house to work without dropping it or buffering or without any other problems the network is crap!
It depends on the market honestly. Where I am I not only get full LTE coverage across the whole town but I get B41 LTE coverage when close and B26 LTE when on the outer edges of towers but I never drop to 3g which sensorly has confirmed.
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Old 09-10-2014, 10:28 AM   #14
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It depends on the market honestly. Where I am I not only get full LTE coverage across the whole town but I get B41 LTE coverage when close and B26 LTE when on the outer edges of towers but I never drop to 3g which sensorly has confirmed.
I agree that it depends on the market. But there are some major cities that still do not have coverage. Citing Phoenix, yes, it's not New York, Miami, LA or any other MAJOR city. But it does have a population of over 6 million people. There are other cities that are the same way. Vegas again. Even more major than Phoenix.

My point is that Sprint should be focusing on getting this wrapped up.

Or maybe it's just that I'm more in line with T-Mobile's type of customer. The kind that never leaves the city. You can find lots of Sprint LTE in rural areas because it got built out rurally first. IDK. I just think there should be more focus on getting the network fully complete.
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Old 09-10-2014, 11:42 AM   #15
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Under Hesse, Sprint screwed the pooch with it's 'Just in Time" philosophy of having backhaul installed to sites when the NV install was complete. What they found out was that they went after the cheapest contractors who over promised and under delivered (the usual Sprint story) instead of getting it done up front like T-Mobile and other carriers. I understand why Sprint did it this way since they were short of funds before Softbank, but with NV v1 complete, large markets like Phoenix, Denver, etc are still not LTE live by Sprints definition.

Under the new regime, I understand that things are improving but I don't see too much evidence in my market except for a slow improvement. You never seem to see anymore announcements for rollouts except for a few small press releases like yesterday. I guess Sprint figures that they will just have to ride this phase out before it can start tooting its horn.
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