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-   -   Sero Slow Speed (http://www.sprintusers.com/forum/showthread.php?t=245006)

timm9 10-17-2017 03:49 PM

Sero Slow Speed
 
I'm not going to post a whole huge thing but just to vent a little I've complained to sprint repeatedly for about 8 years (since wimax) that my data speed was garbage. I went through trouble shooting online for an hour+ with a tech recently said my phone is defective.

After finding out that this isn't the case with everyone I went to a different sprint store and the guy removed "casual data" from my account saying he had never heard of it and voila my data speeds immediately went from 0.5 to 20 meg down.

Was I supposed to be aware that sero limited your speed like this? After tons of searching I couldn't find anywhere that said this was the case. Am I alone in this? It's extremely frustrating that after years of complaining no one noticed this or told me when I went up to SERO-P.

darkrival 11-02-2017 11:53 PM

Which phone are you using? I'm not surprised that the crooks at Sprint would do this.

timm9 11-09-2017 02:37 PM

Quote:

Originally Posted by darkrival (Post 2790048)
Which phone are you using? I'm not surprised that the crooks at Sprint would do this.

Moto X. But my typical internet speed across many city's and 3 phones has been 0.5 meg topping out at 2 meg if I'm lucky. I'm 100% sure that it was artificially limited since my speed immediately jumped up to 20 meg when I only once in my life saw 5 meg. My typical speed I see now is 5-10 meg when it was 0.5 even on LTE.

If that was part of SERO it's just super frustrating that no one told me...and that after all these times complaining no one noticed (or even bothered to look). But even after lots of googling I don't see anyone saying it is part of the plan..

darkrival 11-10-2017 06:19 PM

I'm having the same issues on my galaxy s6. Even when I'm connected to LTE, the speeds are topping out at 2 meg but most of the time they're hovering around 0.5. I called them and they told me to go through the reset and reactivation. I haven't had the chance to go to a store. My contract is ending is ending in December and I'll be switching for sure after waiting for them to improve for 10 years.

rebelx 11-10-2017 09:51 PM

never heard of "casual data." had no idea that was a thing. where can we verify if we have that on our accounts without needing to call in?

Gabeomatic 11-13-2017 06:18 PM

I'd like to know this as well! I've been noticing that I have to turn off my data and turn it back on again quite often as it wouldn't even load certain pages on my s7. Just got the Iphone 8 plus so we'll see if that changes anything..

timm9 11-16-2017 11:49 AM

Quote:

Originally Posted by darkrival (Post 2790077)
I'm having the same issues on my galaxy s6. Even when I'm connected to LTE, the speeds are topping out at 2 meg but most of the time they're hovering around 0.5. I called them and they told me to go through the reset and reactivation. I haven't had the chance to go to a store. My contract is ending is ending in December and I'll be switching for sure after waiting for them to improve for 10 years.

this is exactly where I was. I got screwed on Wimax switch so had slow speeds forever because my phone had Wimax instead of LTE. I thought their data was just garbage still but apparently it was just something on my account causing it! I even spent an hour with tech support asking him twice if he was sure there is nothing on my account that could be causing it because it's been going on for so long and I found out it wasn't the norm.

Not just slow speeds I would have connectivity issues too where i couldn't load pages which..i think.. seems to of gone away.

timm9 11-16-2017 12:03 PM

Quote:

Originally Posted by rebelx (Post 2790078)
never heard of "casual data." had no idea that was a thing. where can we verify if we have that on our accounts without needing to call in?

If you log into the website it will show you a list of your plan features like 7pm night and weekends etc and one of them was casual data.
If you log in and follow these clicks i think it's where it was: My Sprint -> Dashboard -> Manage Plan -> See Details

When he changed my account it added charges automatically (i'm guessing) which I had to call and sort out. I'm not sure even if you have it if they would take it off. I'm not even sure if it's supposed to be there. If anyone else has the problem of slow data and it lists casual data though please post. I like to know if I've been scammed for years or let down by poor training.


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