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View Full Version : Tossed around with my Discount


stylez23
05-05-2006, 02:11 PM
I had called the first time, and had it applied for my next billing cycle, and they first service rep said it should be applied.

I called again the following month and now they said it was "denied" because I am already on sero, which is "discounted" already.

I called another time because others here have said to try again because others have gotten a discount on top of their sero plan, and she applied and will be available next billing cycle and she also added it to my current bill as credit.

Now, I called again because my bill is back to what it was before the discount was applied and she refuses to add it as she says the same thing as the other rep, that sero is already a "discount".

So i guess that's the end of it? I was just dissappointed how I was basically tossed back and forth. How are those who have sero getting a company discount. I'm trying to add my military discount and it seems like its impossible.


Tigrrre
05-05-2006, 02:15 PM
policy = no discounts allowed on SERO, those who have them got inexperienced/newbie reps.

stylez23
05-05-2006, 02:17 PM
how are other's able to keep them? when i got mine added it was removed within 5 days?

Tigrrre
05-05-2006, 02:18 PM
well, technically it wasn't added, simply, a request was put in for it, thus the "denied" discount.

orangesuburban
05-05-2006, 02:19 PM
policy = no discounts allowed on SERO, those who have them got inexperienced/newbie reps.

where is it in policy? i havent seen that on any site....

stylez23
05-05-2006, 02:25 PM
i guess it was just luck of the draw of getting a discount =/

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