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Ronotran
04-27-2006, 10:34 PM
does anyone know the number to go straight to the retention rep?
Thanks in advance
LJA
04-27-2006, 10:42 PM
Word is they are no longer available directly. *2 is the ticket.
toosexyforyou
04-27-2006, 10:50 PM
its not that hard to get to retention anyway..
Ronotran
04-27-2006, 11:01 PM
so basically i need to call *2 then.... no way to bypass n get to retention rep
S11208
04-28-2006, 12:06 AM
does anyone know the number to go straight to the retention rep?
Thanks in advance


First dail *2, after various prompts; just say CANCELLATION. And it should take you directly to retention.
Dan
04-28-2006, 12:42 AM
when the system asks you what it can help you with, say "cancel service." Depending on your customer rating you will get regular CS or a retention rep. Go from there!
NINO63004
04-28-2006, 12:56 AM
when the system asks you what it can help you with, say "cancel service." Depending on your customer rating you will get regular CS or a retention rep. Go from there!


is there a way to find out what your customer rating is?...and how is that number caculated?


thanks in advance


Nino
Ronotran
04-28-2006, 12:46 PM
is there a way to find out what your customer rating is?...and how is that number caculated?


thanks in advance


Nino
exactly is there a way to find out what your customer rating is?
W0KIE
04-28-2006, 12:50 PM
when the system asks you what it can help you with, say "cancel service." Depending on your customer rating you will get regular CS or a retention rep. Go from there!

I have a top Sprint PCS rating but still got an extremely uninformed regular CSR. After working my way up the food chain I did better. I was told that "Retention" is now called "Account Services"
alaron
04-28-2006, 01:34 PM
exactly is there a way to find out what your customer rating is?
Eagerly waiting for a reply
Final
04-28-2006, 11:17 PM
Eagerly waiting for a reply

When we pull up an account it gives us a symbol, not a very accurate description of the customer, the scale goes from one to five and I have no idea what improves or makes it worse. It used to determine what kind of retention offers we could give the customer in the store but they took those offers away from retail reps almost 9 months ago now. I have no idea if you can find out or eve if a customer is allowed to know, technically when we pull up an account all the information we have is privy to sprint, anything the customer needs to know can be accessed online for the most part. At least online you can pull up bills from more than 12 months back, we cant even do that in the store.
acunn1
04-29-2006, 06:15 AM
All I did was dial *2 and say retetion and got through.
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