question for CSRs: equipment credit

[splash]

I've been a very long term custoemr and am out of contract.

I have three lines with my bill averaging $100 $94 plus ($5 or $6 in profitable international calls). in a recent call to rententions was told I cannot get an equipment credit beyond the $150 rebate. I intend to replace all three phones and was asking for an extra $200 total to offset the cost of two new treos.

This seems quite screwed up charging me $350 (after rebate) for the 650 or $450 (likely) after rebate for the upcoming 700p.

Two 700ps after rebate for $900? same on verizon for a new account would be $600.
Two 650's after rebate for $700? same on verizon or sprintpc new account is $300 total!

Is it literally impossible to get a simple $100 equipment credit per phone for a long term, good credit, out of contract customer?

FYI I was asking for a 10% discount, but I have no business discount and this seems theminimum given to everyone, as well as 7pm nights which is also given to anyone.

[splash]

not to bump myself but the guy in my sprint store says phone discounts, rebates and termination fees are all going to $200 in a month or so.

[Dan]

retentions will sometimes apply "service credits" on contract renewal that effectively lower the price of the phone. A $50-1000 service credit per line renewed is typical

[blanka2k3]

Is it literally impossible to get a simple $100 equipment credit per phone for a long term, good credit, out of contract customer?


It is definatly not impossible, I just signed a new renewel contract and got a $100 dollar credit through retention. Just call *2 and say cancel, more then likely you will get into retention. Say the same thing you told us
"Two 700ps after rebate for $900? same on verizon for a new account would be $600.
Two 650's after rebate for $700? same on verizon or sprintpc new account is $300 total!" sound pissed and ask what they can do for you(keep stressing you want credit for the new phones), I am sure you just got a bad rep that time. Hope that helps

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