What else can I get...?

[Spivdog]

Long story short, I had perhaps the worst customer service experience ever w/ my phone over the past 4 months. I have been a sprint customer for almost a decade now and my girlfriend, who I just added to my acct, was a customer for 6 years.

When it was all said and done, we got two A900 phones for free shipped to us and some serious acct adjustments.

Free texts, nights and weekends at 6pm, free sprint to sprint (think everyone gets that), 10 dollars a month in DL credit. I also subscribed to the powervision service and they adjusted my bill %wise so both only cost me 3 dollars a month.

Overall, my bill dropped by about 40 bucks a month

Honestly, I have been and still am a very happy sprint customer. There was a lot of resistance though to do anything for me.

I tried to go to E-care, and got no where. I think I ended up w/ a department called acct retentions (SP) or acct services, got two different titles.

If you have a serious issue, something really is not right, simply do not take no for an answer. No need to scream and be loud, I didn't. No need to insult or belittle, I didn't. If you go far enough, the problem will get fixed.

I just wanted one month's bill covered for all my trouble, but the lady I got to at the end offered two new handsets (A900's at that) and a huge discount on my total package. Didn't even have to "negotiate" or whatever. Once it got to that level, she simply said "wow" when she heard my problem, placed me on hold for a few minutes then came back w/ that offer. 3 days later I am on my new phone and my much much better and less expensive plan.

Simple point, call *2, explain. If they do not do what you feel needs to happen. Ask for their supervisor. Do not take no for an answer, the phrase that worked for me was "Which of these is true, either you do not have a supervisor or I am not allowed to talk to them? Please connect to your supervisor or tell me why I cannot speak to them."

I was not going for a gouge, but I actually feel somewhat guilty...then again this phone is awesome so I will get over it.

[Dan]

Your about it for perks................ You obviously had major problems and knew the correct way to go about dealing with someone who could actually help you with your issues!

[StarmanDX]

Yeah I think you can't get anything else, the only other freebie I can even think of is FIMF, and I doubt you'd be able to grab it.

Retention (yet another name for the department you spoke with) is empowered to do almost anything to retain customers. It's the best way to get things if you're nearing a contract end or are out of contract, or if you are serious about paying the ETF just to get away.

[Tammyt]

Simple point, call *2, explain. If they do not do what you feel needs to happen. Ask for their supervisor. Do not take no for an answer, the phrase that worked for me was "Which of these is true, either you do not have a supervisor or I am not allowed to talk to them? Please connect to your supervisor or tell me why I cannot speak to them."A supervisor has no more power than a rep, so asking to speak to one will get you nowhere, except a very long wait, and the same answer the rep gave you. Give the rep your phone #, your password, tell them you want to leave sprint, and give them a simple reason, and they'll connect you to retention.

[Studogvetmed]

A supervisor has no more power than a rep, so asking to speak to one will get you nowhere, except a very long wait, and the same answer the rep gave you. Give the rep your phone #, your password, tell them you want to leave sprint, and give them a simple reason, and they'll connect you to retention.

Unless you get the rep who doesn't care at all or who will call the bluff and they promptly say "okay" and you're magically disconnected...

[gaylordfocker]

I don't understand the thread title. Sounds like 'Sprint gaved you the farm.'

That is quite a plan, almost makes me wish I had some major account issues :D

[Tammyt]

Unless you get the rep who doesn't care at all or who will call the bluff and they promptly say "okay" and you're magically disconnected...
Then call back and explain that you wanted to continue service temporarily, until you find another carrier. They'll turn it back on.
Call *2 again, and repeat as necessary.

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