E-care of no help

[TJ474]

Sorry but I expected a little more from E-care!

On Wednesday I purchased two A900 phones as replacements via telesales and was told they would be sent overnight, but due to the time they might not arrive until Friday. Well Friday night the phones had not arrived so I sent E-care an e-mail asking about the phones and about the customer loyalty discount. I've been a Sprint PCS customer since 99 and a Home Sprint customer since 88. I have no discounts or freebies on my account and I have 4 PCS lines with them.

I've been a lurker on this board for a while (very nice site) and know what they can do if they choose. I expected something, not just a blanket "Sorry" from them.

Here is the e-mail they sent, thoughts?

Thanks!


***
Thank you for contacting Sprint together with Nextel regarding the
status of the order and the Customer loyalty discount.

The phones have been shipped and you will receive them with in 3 to 5
business days. I am really sorry for the inconvenience caused to you
in this regard.

Yes, you are right that you have been a long time customer for us.
Infact, you have been a long time member of the Sprint family. I do
appreciate your loyalty.

We are not authorized to provide the sprint Loyalty discount. The
Sprint (Customer) loyalty discount is provided by our Marketing
department to some customer from time to time.

As and when your account will be eligible for the Sprint loyalty
discount, we will notify you on the high priority basis.

Thank you.

Ronen
E-Care
Sprint together with Nextel
"Where our customers come first!"

[JupiterSSJ4]

i would email another rep, just send a new email from the sprint website and tell them that you were supposed to get them nextday and ask about the loyalty again, some reps just don't so it

[chamb]

I would bet that your answer came from overseas or from a csr in this country that was born overseas. Just look at the poor use of the English language.
Resend the request and hope you get an answer from a real American this time.
I may be wrong, but I think Sprint may still have a few genuine americans on the payroll.

[TJ474]

Thanks!

I sent another e-mail today, this time a little more upset, as I really am.
I stressed the fact that it was to be sent overnight as one phone was a birthday present for my wife. At this point I'm ready to send the phones back (when the show up) and cancel my contract with them. :(

Thanks for the info.

[nancito]

don't cancel, turn your frustration into something positive and start requesting some freebies!

[TJ474]

That's the problem, they don't seem to want to give me any? :confused:
Like I said before, I have no freebies, discounts, ect and they still won't help me out.
Now, will they offer something, or do I have to demand something? I really don't feel comfortable demanding something for free, but if they offer it... :fingers:

[Dan]

The problem is your dealing with overseas eCare reps. If your able to just call phone CS and get someone who speaks english as a 1st language they will offer you some form of a credit. Personally I've gotten 50% off my bill 4 times and 100% off once.

Dont cancel over phone shipment issues! Sprint WILL offer you something for the delay!

[TJ474]

Humm, I sent another e-mail to E-care on Sat and one on Sun and have not heard anything from either? I didn't even get the e-mail telling me that they received my E-mail.

[HorsesSmellFuny]

Talk about no love from Sprint eCare!

Dear Ryan ,

Thank you for replying back to us. I would be happy to assist you regarding Text Messaging and Power Vision.

I appreciate that you wish to join Sprint as an employee. Further, currently free Power Vision is only offered with SERO Plan. However, currently we do not offer free Text Messaging and Power Vision with any other plan. So, I am really sorry to say that, we can't add free Text Messaging and Power Vision to your phone.

We time to time introduce new plans. In the near future is these option are introduced free, you will be informed through the high profile promotion.

Thank you for contacting Sprint together with Nextel.

Sheddy R
E-Care
Sprint together with Nextel
"Where our customers come first!"


Refer someone to Sprint and get $25. Dial #REF or visit a store for details.

Original Message Follows:
------------------------
Hello,

I have been with you guys for a bit on my data card. I love the data card service so much I decided to switch my voice over to you guys.
I
was originally going to get a SERO plan since a buddy of mine works for you guys. I went to my local Sprint store, and the representative turned me on to the $40/month 300 minute free incoming plan. I figured I have local help if anything goes wrong, and somebody to chat with about you guys. (I am really hoping to get a job with you guys in the near future). Anyways, he saw I was a customer, but was not able to do much in the way of helping me out on some things. I have had the phone for about a week or so now. I love the idea of Texting, and the Power Vision is absolutely amazing! I am signed up for it for free for the first month, but I have no choice but to cancel it because I will not be able to afford the data card and the phone with all the extras I want. So, my question to you is, is there anything you guys can do so that I can get something like texting or Power Vision so I can keep my current plan and stay with you guys? As I said, I will most certainly be a long term customer, and hopefully, be employed by you guys soon enough.
I
greatly appreciate all of your help!



Thank you,

Ryan

[gaylordfocker]

You want to talk about no love?

Dear Tom,

Thank you for contacting Sprint together with Nextel. I will be happy
to assist you regarding discount.

We are not offering any such type of discount.

We are unable to provide you any discount.

I appreciate your emailing us today. Thanks.

Jade
E-Care
Sprint together with Nextel
"Where our customers come first!"


OWNED, should i try again? i asked for 500 texts a month and a loyalty discount

OWNED :laughing:

[alaron]

Keep trying. You just need to get lucky... *here's hoping*

[TJ474]

Still no word from my 2 e-mails.

But now I don't feel as bad. :D

[HorsesSmellFuny]

hehe yea no kidding. I resent my original e-mail today, hopefully I will get a better responce. I also dropped off my resume at the local Sprint store. I am also going to call them tonight regarding some other questions. Hopefully I will get a female CSR so I can flirt a little bit and maybe get TXTing or something for free hehe.

[gaylordfocker]

hehe yea no kidding. I resent my original e-mail today, hopefully I will get a better responce. I also dropped off my resume at the local Sprint store. I am also going to call them tonight regarding some other questions. Hopefully I will get a female CSR so I can flirt a little bit and maybe get TXTing or something for free hehe.

I hope they dont say: There is no discount and we are not offering you any discount and you will NEVER GET A DISCOUNT :laughing: :lmao:

Anyhow, what position are you applying for and is that location Larkspur, CO? I'm near Denver.

[HorsesSmellFuny]

Hehe yeathat would not be good. I atill have 8 days left on the trial :) Either way, I like the service, but I cannot get what I want that is somewhat affordable. O well. Anyways, I am applying down in the Springs. I live about 20 minutes from the Springs. I am about 10 minutes north of Monument. If you are looking for a career with them, go to their site, contact us, and click the careers link. They have a few retail as well as engineering openings in Denver. I am changing my major to telecommunications from Computer Science. In telecom. I will actually have a future! Maybe an RF engineer, Sprint is looking for one in Englewood lol.

[TJ474]

Well today the phones showed up, and I called to activate them. The first rep started the process on the first phone then hung up on me? Never tried to call back or anything. I waited 20 minutes and called again, this time I got a lady in india... She finished the first set up and started the 2nd one. She went to change my plan because of the mandated vision pkg, and I mentioned the retentions rep was to give me 7pm free. She said there is no free 7pm with a shared minute plan. So, after a 30 minute wait she sent me back to retentions... Now I have a nice southern speaking lady, very helpful. She added the code for free 7pm, checked my plan and the 2nd lady never added the vision pkg or anything. So she adds the Vision to both phones, along with the free 7pm and gave me a 15% discount for the life of the contract.

I'm paying full price on the Vision pkg, but the discount and free 7P helps.

Can I cancel the vision pkg or do I have to keep it for the full term?

Thanks for the help and support!

[HorsesSmellFuny]

Dear Ryan,

Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding the Free Night and Weekend Minutes and Vision Access pack.

I have noticed on the account that the SERO plan has been active as of April 18, 2006.
I am sorry to say that I can not add the free 7 PM option on the account as the customers with the SERO plan are getting more Anytime minutes for a very lesser price.

Further, as an EVDO phone is active on the account, we offer the following power vision packs:

$25 Power Vision Ultimate Pack

Features:
-Unlimited Web/Data Access
-Unlimited Picture mail and Video mail
-Streaming News and Radio Channel
-Channel 50 Sprint TV Ultimate
-First Month Free

$20 Power Vision Plus Pack

Features:
-Unlimited Web/Data Access
-Unlimited Picture mail and Video mail
-Streaming News and Radio Channel
-Channel 1 Sprint TV Plus
-First month Free

$15 Power Vision Access Pack

Features:
-Unlimited Web/Data Access
-Streaming News and Radio Channel
-First month Free

Thank you for contacting us.

Alex
E-Care
Sprint together with Nextel
"Where our customers come first!"


Refer someone to Sprint and get $25. Dial #REF or visit a store for details.

Original Message Follows:
------------------------
Hey,

I just signed up for a SERO plan the other day. So far I think it is awesome! I had a quick question relating to the Vision access. I have a Power Vision phone. What level of Power Vision comes with the SERO plan?
Is it Vision access, Vision plus, or Vision ultimate? Also, how early do nights and weekends start? A friend of mine who has the same plan said he was able to get nights and weekends starting at 6 added for free. I am not sure how he was able to get that, but I would love to if I can.



Thank you,

Ryan

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