Sprint TV Ultimate (channel 50) down

[gregroy]

I don't know how widespread this problem is but my channel 50 is under the available channels, not under my channels. I'm in my free trial. Sprint says they know about the problem.

[ikandi]

probably just some power vision problems

[Javierstriumph]

Yeah mine is doing the same. I was about to call Sprint but you said they already know of the problem.

[gregroy]

Yeah mine is doing the same. I was about to call Sprint but you said they already know of the problem.

Might speed up the fix if you call. They said they knew about it but still asked for my phone number and opened a trouble ticket. I got a call about an hour ago confirming my problem.

[Javierstriumph]

I e-mailed e-care about it.

[laursifer]

Oh thank God, it's not just me. I called tech support today about it and they said they were going to re-provision my Media Player (ooookay) and to give it 4 hours. Been like 12 hours, still down.

[sprintboy26]

I have the $25 PV plan. Last night, when I opened the media player, it told me that since my last visit TV Ultimate had expired. I called cs, was transferred to every level of tech support and back to cs. They had no idea what was going on. They told me to purchase it and they would make sure I am not charged. I have a feeling there will be an $8 extra charge on my bill.

[Javierstriumph]

I was told by e-care to call tech support because my phone is "malfunctioning."

[Tigrrre]

mine still works...

[LONDONSIXX]

My on demand will not work. It freezes and I have to take my battery off to get results. Music store says that it is not on my device? Pictue mail will not send. Sprint TV Ultimate is not in my channels either. I have called 3 times and am calling again right now. They told me yesterday that they were going to reprovision mine as well. They said 2-4 hours?

[Javierstriumph]

I'm on the phone now with tech support. They are saying it is a known issue and she is doing a trouble ticket. (Can't wait to hear the result) I know when they fix it I better receive some type of credit.

[Tigrrre]

you should probably be thinking about getting your phone replaced.

[Javierstriumph]

I hope not I've only had it since Feb. 23rd. I was given the infamous trouble ticket.

[gregroy]

you should probably be thinking about getting your phone replaced.

:haha:

[Tigrrre]

oh, no i was talking to londonsixx

yeah, there might be a problem in most markets, i can happily (i guess) say mine still works fine, it's buffering a lot more than usual, but it works.

[LONDONSIXX]

Are you talking to me? Why would I need to get a new phone?

[gregroy]

oh, no i was talking to londonsixx

yeah, there might be a problem in most markets, i can happily (i guess) say mine still works fine, it's buffering a lot more than usual, but it works.

THAT I may agree with.

[Tigrrre]

My on demand will not work. It freezes and I have to take my battery off to get results. Music store says that it is not on my device? Pictue mail will not send.

you will need a new phone because of that

[LONDONSIXX]

I'm on the phone with tech right now as well. We will see...He just told me he was going to reset my pix mail and the music store. He also said that my PV ticket is still open. He also said to give it two days and if nothing changes take it to a Sprint store and let them try my package on another phone to see if it is my phone or not.

[LONDONSIXX]

Oh, I will let you guys know what happens in a couple of days!

[mindfrost82]

I have Power Vision Plus. Since atleast yeterday the Plus channels weren't available on my SprintTV. I logged into the website and it didn't list it as part of my current plan.

I emailed e-care and they told me that its still on my account but that they are having a technical issue they are working on.

[sprintboy26]

I must've been one of the first ones that this happened to a few days ago. Because when I called, no one knew what was going on. I went from CS, to every tier of tech support, right back to CS. CS insisted it was a technical issue...TS insisted it was a billing issue. Not one single person I spoke to in an hour and a half knew what I was talking about, much less how to fix it. They filed a ticket and told me to just purchase the ultimate. It worked fine when I purchased it. They better not charge me for it.

[gregroy]

I must've been one of the first ones that this happened to a few days ago. Because when I called, no one knew what was going on. I went from CS, to every tier of tech support, right back to CS. CS insisted it was a technical issue...TS insisted it was a billing issue. Not one single person I spoke to in an hour and a half knew what I was talking about, much less how to fix it. They filed a ticket and told me to just purchase the ultimate. It worked fine when I purchased it. They better not charge me for it.

Five bucks says they charge you for it!

[sprintboy26]

Five bucks says they charge you for it!

I'm sure they will, but a quick email to ecare will take care of that. I'm still waiting for an explanation on how this happened. It works fine, just disappeared from plans that included it.

[dcauf]

I have Power Vision Plus. Since atleast yeterday the Plus channels weren't available on my SprintTV. I logged into the website and it didn't list it as part of my current plan.

I emailed e-care and they told me that its still on my account but that they are having a technical issue they are working on.



I am having the same problem. Tech told me Friday that "Plus Channels" were a preview that I had some how received for 3 months free and went on to tell me that the power vision plus pack would no longer get these channels. I'm shocked to look on here and find other people w/ the same problem.....Not.

[MRSHAWN]

It's been down for me since friday. Got a "trouble ticket" yesteday and they promised it would be fixed in a day or so.

[mindfrost82]

I am having the same problem. Tech told me Friday that "Plus Channels" were a preview that I had some how received for 3 months free and went on to tell me that the power vision plus pack would no longer get these channels. I'm shocked to look on here and find other people w/ the same problem.....Not.
I don't believe that for one minute because their website still says the Plus Pack includes channels:

"Everything included in the Sprint Power Vision Access Pack in addition to unlimited Sprint PCS Picture and Video Mail and Sprint TVSMPlus with NFL Network, Fox Sports, Fuel, Fuse, and Fashion TV. "

I'm curious...for everyone else with this problem, if you log into your account on the Sprint site, does it even show that you have Vision on your account? It doesn't on mine, but e-care said it was still on my account.

I tried calling tech support yesterday and either kept getting disconnected before I got someone, or it would say the number I called was busy.

[gregroy]

I don't believe that for one minute because their website still says the Plus Pack includes channels:

"Everything included in the Sprint Power Vision Access Pack in addition to unlimited Sprint PCS Picture and Video Mail and Sprint TVSMPlus with NFL Network, Fox Sports, Fuel, Fuse, and Fashion TV. "

I'm curious...for everyone else with this problem, if you log into your account on the Sprint site, does it even show that you have Vision on your account? It doesn't on mine, but e-care said it was still on my account.

I tried calling tech support yesterday and either kept getting disconnected before I got someone, or it would say the number I called was busy.

That's the exact same thing happening to me. It's not listed in my account online but customer service AND tech support both say it's active. My problem with no channel 50 is still there.

[jal425]

Same with me. Channel 50 has not been available since Thursday night for me. Spoke with a few technicians and they told me the same thing as they told you guys they they're aware of the problem. My account online doesn't show that I'm subscribed to this feature but CS says they show I'm a subscriber.

Do you recommend re-purchasing it? Sounds like that might be the fix. You think they're going to throw in some free text messaging or something for our inconvenience? :)

[Tigrrre]

i just checked mine and it no longer works.

hopefully they get this worked out.

[smooth2222]

isn't channel 01, 09, 50 supposed to be included in the Sprint Power VisionSM Ultimate Pack?? (which is 25.00)

steve

[Javierstriumph]

I can't wait to find out what the problem is and how Sprint is going to compensate us.

[Godmera]

It's been down since thursday afternoon and I've been on the phone with tech support a number of times. :irked: I got a call today back from tech support and they said they were still working on it. :frustrate When I asked if I would be credited for not being able to use it they told me to call customer service, the number on my caller id was 888-211-4727 and I thought to myself, you are customer service. :irked: :frustrate :scratch: :( :Puter:

[Tigrrre]

i love all the icon's in that post....

wow..seriously though....sprinTV shouldn't be something that people get that pissed about....call CS and ask for a credit for it..

[Godmera]

;) I get alittle crazy that way. :crazy_eye :hair:

[SmplyD]

OKAY EVERYBODY CALM DOWN AND LISTEN

I'm actually glad I found this thread because I was just about to create it. Let's work together and not freak out on each other.

Obviously Sprint is having issues with its Plus and Ultimate PV packs with regards to channel subscriptions. It doesn't seem to be a 100% system wide issue, but it's obviously affecting a lot of us. All of us who aren't able to access our Channels, just keep up with this thread, and then when your channel starts working again, be sure and post here right away.

Obviously calling customer service at this point is useless (except for one point I'll mention later), since Sprint knows about the problem, but the individual rep you get may or may not have any knowledge at all of the situation. The rep I spoke with last night at first didn't quite know what I was talking about, but after spending an hour on the phone with him (including several discussions between him and a couple of supervisors), he did mention that a lot of people were having the same problem. What he wanted me to do is subscribe to the channel and he would credit my account the seven bucks or whatever.

Well obviously I do not wish to re-subscribe to something that I should already be getting included in the price I pay, which brings me to my next point. Consumers should not be forced to pay for a service that they are not receiving, and this is one of the most basic tenets of any customer service philosophy. It is our right as paying customers to demand restitution, and most reps will be more than happy to credit your account for the price of a Sprint TV Ultimate subscription for as long as the problem exists. If you don't get one who is willing to work with your, politely end the call, and try again... the old adage regarding the sugar/honey's ability to attract the fly or however it goes is applicable here.

[Tigrrre]

mine works again.

[gregroy]

mine works again.

Not mine..I've power cycled and updated my vision profile. Did you call and open a ticket or just wait it out?

[SmplyD]

mine works again.
Well yours didn't go down the same time the rest of ours did... maybe yours was just a temporary glitch unrelated to what's happening to the rest of us.

[laursifer]

Yeah, my Ultimate is still MIA. When I called last week, no one had any clue what I was talking about. I didn't get a trouble ticket, either, which I really should have but I didn't feel like dealing with it. I had spoken to a person in CS, then tech support... and then a little later I called tech support directly. The first tech said she was going to re-provision my Media Player. Yeah, ok. That didn't work. Second tech said he would fill a ticket for me but I've got this feeling he never did since I haven't heard anything about it since.

I'm just comforted by the fact that it seems to be a network thing and not just my phone. I'll send an e-mail to eCare and see what I get.

[mindfrost82]

Yeah, my Ultimate is still MIA. When I called last week, no one had any clue what I was talking about. I didn't get a trouble ticket, either, which I really should have but I didn't feel like dealing with it. I had spoken to a person in CS, then tech support... and then a little later I called tech support directly. The first tech said she was going to re-provision my Media Player. Yeah, ok. That didn't work. Second tech said he would fill a ticket for me but I've got this feeling he never did since I haven't heard anything about it since.

I'm just comforted by the fact that it seems to be a network thing and not just my phone. I'll send an e-mail to eCare and see what I get.
E-Care just told me it was a temporary technical problem.

That's all they said about 2 days ago or whenever I first posted in this thread.

Like some people have said, I could always re-purchase it and make sure they refund me since its their problem. But I actually don't use it much anyway, so its not really important to me that I get it back right away...its just the thought that I'm paying for something I can't use.

[laursifer]

Like some people have said, I could always re-purchase it and make sure they refund me since its their problem. But I actually don't use it much anyway, so its not really important to me that I get it back right away...its just the thought that I'm paying for something I can't use.


Exactly. I use it, but I have Sprint TV Live on my A900 as well, which still works, so I'm content with that. I'd much rather wait for them to fix it, hoping they do, than re-purchase it and have to deal with fighting for a credit since I KNOW I'd have to. They never "automatically credit" you these days, it seems. Always gotta call back for it.

[RyanNeilFL]

I have Power Vision Plus. Since atleast yeterday the Plus channels weren't available on my SprintTV. I logged into the website and it didn't list it as part of my current plan.

I emailed e-care and they told me that its still on my account but that they are having a technical issue they are working on.

I have the same prob and did the same thing. They said it was still on my plan. Fox news and such still are not on there. I can have the option to purchase them..BUT with Ultimate power vision plus..I shouldnt have to...who knows ...I will give it another day or so this has been going on since Friday.

[robino41510707]

I also received the trouble ticket. My Power Vision Ultimate pack disappeared from My Channels Thursday night. April 6th. Since then I cleared my cookies, Updated my Vision profile, then went online & purchased it again for $7.95. I called Sprint to make sure they note my account of the problem in the system. So if I am charged the $25 and $7.95 fee they would just credit back the $7.95 back. Anyway, I have my Ultimate Pack back where it belongs for now.

Also, that's funny b/c I bought my A900 & got the Power Vision Ultimate pack Feb. 23rd as well. I'm out here in Sacramento, so I'm not sure if it's a regional thing. But maybe.

[jal425]

The problem with the $7.95 fee is that it's a recurring monthly charge. So it will require you to call them every month and have them remove this charge from your account.

Hopefully the problem will be fixed before our next billing cycles, seems like a headache and one more more thing to stay on top of in our busy lives. I'm in NY, I'll give you all a heads up if and when it begins to work again.

[M6scott]

Hi mine(a920) is also not showing the Sprint TV ulitmate channel 50 unless I buy it! I also placed a ticket today they say 36 hours??? Its been working fine for me for many months . I think they are making upgrades and have to do it sometime and that means our time.

[sprintboy26]

The problem with the $7.95 fee is that it's a recurring monthly charge. So it will require you to call them every month and have them remove this charge from your account.

Hopefully the problem will be fixed before our next billing cycles, seems like a headache and one more more thing to stay on top of in our busy lives. I'm in NY, I'll give you all a heads up if and when it begins to work again.

You will not have to call them every month. Where did you get that from? They told me to just purchase it until the problem is corrected. They will credit you back for it. Once the problem is corrected, all you have to do is unsubscribe from it in your content catalog. You can also request a refund from the website before unsubscribing. Easy as that.

[LONDONSIXX]

Alright...Nothing is working on my phone feature wise. Still the same as first post. A Sprint rep told me that my phone is bad. I called Radio Shack where I bought it and they said they have to send it to be repaired and if they can't repair it they will replace it. They told me I would be worst case 2-3 weeks without my phone. I just esn swapped back to my 5600:( What a let down. I'm going to take my phone to Radio Shack and see what is up. I will post more later.

[Javierstriumph]

My service is still down also. I'm debating whether to ask sprint for a credit now until it is fixed or wait until it is fixed and then ask for credit. (Depending on how much longer it takes to get fixed.)

[Tigrrre]

if it is included in your vision pack, then by all means call up and ask.

i credit customers whom their vCAST video is not functioning properly at the store so i see no reason why sprint shouldn't do it.

[SmplyD]

Wirelessly posted (Mozilla/4.0 (MobilePhone MM-9000/US/1.0) NetFront/3.1 MMP/2.0)

I Agree, I Think You Should Ask Right Away

[flmike73]

I was actually on hold with Sprint for someone in Tech support when I found this thread. When she answered, she already knew about the problem and said they expect it to be restored within 48 hours.

[KAT]

I should have checked this forum before I called CS. The lady I talked to didn't seem to have a clue what my problem was with my Ultimate TV gone, so she patched me to a Tech. She told me the same thing you all are saying. I just tried to access the Ultimate TV again to see if it would work, and was surprised to see that I now have Sprint TV Live! I know this one has more channels, and cost more. So I'm wondering if they gave me a better package for my trouble, or they gave me the wrong one and now I'll be paying more a month for it. If that's the case, I'll probably want the Ultimate back. I'm not gonna count on them just being nice and throwing me a free-be like that.

[Tigrrre]

not to get off topic, but have any of the people in here who tether noticed a sharp decrease in speed tonight?

[KAT]

I don't tether, but I notice that this forum is very slow going from page to page tonight for some reason.

[gregroy]

not to get off topic, but have any of the people in here who tether noticed a sharp decrease in speed tonight?

Wow, that was WAY off topic.

[gregroy]

I was actually on hold with Sprint for someone in Tech support when I found this thread. When she answered, she already knew about the problem and said they expect it to be restored within 48 hours.

I think I heard that...48 hours ago!

[SmplyD]

Exactly. I use it, but I have Sprint TV Live on my A900 as well, which still works, so I'm content with that. I'd much rather wait for them to fix it, hoping they do, than re-purchase it and have to deal with fighting for a credit since I KNOW I'd have to. They never "automatically credit" you these days, it seems. Always gotta call back for it.Yeah, I know what you mean. Off course they're not going to automatically credit every single users' account when something goes wrong on their end. They might as well take bucketsfull of C-Notes and flush them directly down the toilet. Now if the consumers call in to complain, then any customer rep who knows how to do their job should make sure you are happy with the compensation provided in lieu of the missing service.

The rep I talked to technically put a one time credit to cover the cost of manually subscribing to the channel, but I'd rather just go without for the time being until it's fixed and pay a cheaper bill.

Plus I have that $50 power vision hookedup credit to burn so I think I'm going to subscribe to the Comedy Central station after my billing cycle turns over on the 14th.

[SmplyD]

I still see new people coming in every day freaking out over this issue.

Please take note:

This problem is occuring over the entire PCS network, though not entirely system-wide. At this point we don't know what percentage of users are affected, we're probably in the minority. Just trust that you are not alone.

Calling customer service at this point to find out what's going on is an exercise in futility. The only reason you should be calling customer service is to have them credit your account for either the period you have not been able to access your particular channel, or credit your account to re-subscribe to the channel manually until the problem is rectified. Either way, you have the right to demand that you aren't paying for any services you aren't receiving.

People, be nice to the reps. Pissing and moaning will most times get you nowhere, and good customer service should really be appreciated. It is the single most important factor for me when deciding which companies I do business with. Of course, if you really get a butthole that doesn't know their head from their sphincter, you have my permission to really rip them a new one.

[Tigrrre]

...time to call sprint...EVDO has hit a new low...

[Ruffrydasean]

I was wondering what the hell was goin on with SprintTV Ult., I'm missing Comedy Time and Cartoon Vault!!!

[tongr888]

i have had a ticket number since Thursday, and nothing yet. they gave me a ETA of 36 hours, losing my cool.

[Javierstriumph]

Yeah I've had a ticket since Friday. You would think Sprint would put something on their website about the problem.

[LONDONSIXX]

Alright...Nothing is working on my phone feature wise. Still the same as first post. A Sprint rep told me that my phone is bad. I called Radio Shack where I bought it and they said they have to send it to be repaired and if they can't repair it they will replace it. They told me I would be worst case 2-3 weeks without my phone. I just esn swapped back to my 5600:( What a let down. I'm going to take my phone to Radio Shack and see what is up. I will post more later.

What a great suprise @ Radio Shack. They replaced my phone on the spot! Brand new...Still no Sprint TV yet. Everything else is good to go.

[SmplyD]

Wirelessly posted (Mozilla/4.0 (MobilePhone MM-9000/US/1.0) NetFront/3.1 MMP/2.0)

It's amazing to me how many people continue to post their problem without reading the posts that are already here. This is not a problem with your phone, it is a problem with Sprint which should be corrected shortly. Call Sprint to request a credit but don't get too pissed because they can't fix the problem right away. Just be patient and the situation will be resolved shortly.

[KAT]

I'm still not sure how I ended up with Sprint TV Live which I never asked for, would they just pop this on my phone and expect me to pay more for something I never said I wanted, or just keep my mouth shut and see what the next bill looks like? Could I have gotten lucky talking to a cool rep who slapped this on me for my trouble? I know, sounds like wishful thinking eh... I do like the "Live" better than the "Ultimate"

[laursifer]

Live is very nice, but keep in mind you're already paying for Ultimate and you're not getting it. If they gave you Live for free, then heck... run with it. But if they did not and end up charging you for it, I think you'll be able to dispute it enough to get credited without too much hassle. I'd wait it out and see if I were you. But some people would rather play it safe and cancel the subscription & alert CS to get a credit for the month of it.

[sprintboy26]

I don't see the big deal. Just purchase it and it will work fine. When the problem is corrected, request a refund and unsubscribe from the website...that's if the system doesn't do it automatically. This is what they told me to do.

[jal425]

Can someone point me in the right direction to better understand the difference between Sprint TV Ultimate and Sprint Live TV? Is Sprint Live TV only available as an a la carte option? Doesn't look like there's a power vision pack that includes that. If there is, I wouldn't mind switching to that plan instead of waiting around for them to fix this problem.

[sprintboy26]

Can someone point me in the right direction to better understand the difference between Sprint TV Ultimate and Sprint Live TV? Is Sprint Live TV only available as an a la carte option? Doesn't look like there's a power vision pack that includes that. If there is, I wouldn't mind switching to that plan instead of waiting around for them to fix this problem.

Sprint TV Live is only available as a $10 add on.
Sprint TV Live has around 20 channels or so.
One of the channels, The Weather Channel, is not live, even though it says it is.
Most channels are useless ones that you'd never watch.

Sprint TV Ultimate has a few live channels (Fox News, ABC News) and several video channels like NBC Mobile, Comedy Time, The Weather Channel, and many others.

To me, the ultimate is better because you get some live tv, plus a lot of additional content that live does't offer.

[tongr888]

it would be nice if it worked.

[laursifer]

Sprint TV Live has around 20 channels or so.
One of the channels, The Weather Channel, is not live, even though it says it is.


Uh, it's live for me.

[laursifer]

Sprint TV Live Listing:


Discovery
TLC
ABC News Now
FOX Sports
NFL Network
FOX News
V40 Top Hits
The Mic Hip Hop
Shift Alternative
Chaos Extreme
MAXX Sports
Comedy Time
Fashion TV
Bloomberg
CNET
Discovery Kids
Weather Channel
ToonWorld TV
Discovery ESP
CSPAN
CSPAN2
For Ultimate channels, if you need it, here's that list:
http://sprintusers.com/forum/showpost.php?p=785392&postcount=110

Which will be updated once I have Ultimate again.

[jal425]

Ok folks, here's the scoop. Obviously they're aware of the problem and the technician that I spoke with said that the fix requires us to repurchase the application. Now when doing so, it states that there's a $7.95 monthly charge for subscribing to this application. He mentioned that the system would automatically recognize that it has been repurchased and a credit would be issued since I'm a subscriber to the Ultimate TV pack. I DOUBT that that is going to happen, but he did verify that if I do get charged next month, then give CS a call so the charge can be deducted. In the meantime, I'm still not sure what is going to happen month after month. Wondering if the $7.95 charge will be there monthly, but I imagine I'll straighten this all out this next month once I get my bill. In the meantime, it's good to have the TV functionality back.

[laursifer]

Meh, I dunno... what that rep told you is a blanket response to all problems like this. I doubt 98% that this is THE FIX. It's a temporary fix, yes, but it's just too common a response from them to be the real fix.

And if it is the real fix, shame on them. That's freakin' pathetic.

[jal425]

You might be right, but the bottom line is that it's working again. It's going to make my train ride to and from work more enjoyable again. Like I said, I'll deal with the billing consequences next month. If anyone else hears otherwise, please keep us updated.

[sprintboy26]

The Weather channel is not live. It's just video that plays over and over. Turn your tv on, it won't even be the same people on. If you notice, true live channels have commercials. The Weather Channel just runs video segments over and over.

[KAT]

The Weather channel is not live. It's just video that plays over and over. Turn your tv on, it won't even be the same people on. If you notice, true live channels have commercials. The Weather Channel just runs video segments over and over.
Yeah, I just checked it out with the TV on as well. I hope those clips are updated quite frequently, I mean, what good is watching for current weather updates if it's old news! But I also got The Weather Channel App, and the new My Cast 5, (which has beautiful graphics by the way) both with real time dopplar radar (both apps 'loop' the image) to keep on top of things.

[sprintboy26]

Yeah, I just checked it out with the TV on as well. I hope those clips are updated quite frequently, I mean, what good is watching for current weather updates if it's old news! But I also got The Weather Channel App, and the new My Cast 5, (which has beautiful graphics by the way) both with real time dopplar radar to keep on top of things.

They do update them pretty often, but I have seen them outdated once or twice...but that is a rare occasion. The Weather Channel on Ultimate is better, because you can choose your city and see the local conditions for your city, current radar, and a personalized forecast for your city/region. It's like your local on the 8's anytime you want it, plus a detailed forecast. Yeah, MyCast 5 does have great graphics. I use it along with The Weather Channel app.

[Javierstriumph]

After talking to CS I will be getting a 25 dollar credit on my next invoice. Still no answer on when the problem will be corrected.

[SmplyD]

I don't see the big deal. Just purchase it and it will work fine. When the problem is corrected, request a refund and unsubscribe from the website...that's if the system doesn't do it automatically. This is what they told me to do.Yeah, except if you do purchase it I would call CS and request the refund before the problem is corrected, not after.

If the problem goes on longer than expected, it's always easy to call back and request an additional refund, but it's not so easy after you spend the money to try to get an uncooperative rep to refund your money after the fact.

Not saying anyone will run into problems with this, just better safe than sorry.

[jal425]

Got a call back from the tech department regarding my opened ticket. He did confirm that the fix requires us to re-subscribe to the Ultimate TV channel (channel 50) and the billing system will recognize that we are Ultimate TV subscribers and not assess the $7.95 charge for the re-purchase. My billing cycle actually just began yesterday so I'll have to wait until next month to confirm that I haven't been hit with the charge but wanted to pass along the news to you all.
Happy viewing.

[LONDONSIXX]

I just got off of the phone with CS and she had me on hold while she talked to tech support. She told me that Sprint TV would be up next week and she confirmed a $25 credit on my acccount.

[Tigrrre]

called it in a couple nights ago when it wasnt working and got a $25/credit...funny, since it works perfectly now.

[sprintboy26]

Yeah, except if you do purchase it I would call CS and request the refund before the problem is corrected, not after.

If the problem goes on longer than expected, it's always easy to call back and request an additional refund, but it's not so easy after you spend the money to try to get an uncooperative rep to refund your money after the fact.

Not saying anyone will run into problems with this, just better safe than sorry.


To get a refund for something you purchased, you don't have to worry about CS reps at all. You go to your content manager, click on the item, and then click "Request a Refund." It will automatically give it to you. A message will appear that says "A refund in the amount of $7.95 will be added to your account within 48 hours." It's easy as that.

[Tigrrre]

only 5 refunds a year ;)

[sprintboy26]

only 5 refunds a year ;)

That is incorrect. I'm not sure where some people are getting that from.
Their website says two or three per month.

However, I got 6 in one month when I first got my 900. Haven't done any since then until yesterday, I requested the refund for a ringtone, and it went right through.

So, the limit is not 5 per year.

[sprintboy26]

I decided to give Sprint Radio another try. While you are right, it does sound a bit better than Sirius, the music is awful. All of the pop stations are playing R&B, not pop. The country stations play songs I've never heard, and I grew up listening to 80's, 90's, and 2000's country. That music is horrible. I just requested a refund and it went right through. So, that makes 9 refunds so far this year.

[M6scott]

I cld TECH support today they said the Sprint Ulimate TV problem is in Florida and Las Vegas ? No Eta to fix it. The tech did say to get credit only after the fix is done . NO mention of buying the service for $7.95 and it will credit later?

[laursifer]

That is incorrect. I'm not sure where some people are getting that from.
Their website says two or three per month.

However, I got 6 in one month when I first got my 900. Haven't done any since then until yesterday, I requested the refund for a ringtone, and it went right through.

So, the limit is not 5 per year.


Maybe you're just a special case, then, because everyone else I've ever talked to about this only gets 2 per month. Including myself.

[sprintboy26]

Maybe you're just a special case, then, because everyone else I've ever talked to about this only gets 2 per month. Including myself.

Yeah, that's what it is supposed to be. Some people are saying the limit is 5 per year, which is incorrect.

[sprintboy26]

I cld TECH support today they said the Sprint Ulimate TV problem is in Florida and Las Vegas ? No Eta to fix it. The tech did say to get credit only after the fix is done . NO mention of buying the service for $7.95 and it will credit later?

It doesn't really matter. If you want to watch it, purchase it. If it doesn't correct itself, you have 2 options. You can request a refund from your content manager. If it says you've reached your limit, then just call CS. They know of the widespread problem and will give you the credit. People are making way too big of a deal with this.
Either way, you're going to get credited for it. So, if you want it, purchase it. If not, then there's no reason to keep calling them.

[laursifer]

Yeah, that's what it is supposed to be. Some people are saying the limit is 5 per year, which is incorrect.


I wouldn't say it's incorrect. I do believe the limit used to be based yearly and not monthly. I wasn't debating that... just that you've been able to get more than 2 in one month, while the rest of us can't. I'm not saying you're lying 'cause God knows Sprint screws up stuff all the time, just pointing out that most people will only be able to get 2 per month. I am unsure of a yearly limit, as they don't post that, but there most certainly could be one of those as well.

[laursifer]

People are making way too big of a deal with this.


People are making a big deal because the so-called fix requires us to buy something we're already paying for. And if that is the official fix, it means we're going to have to buy it every single month and request a refund every single month. That's ridiculous. We know of the "quick fix" but many of us would rather wait for a REAL fix.

[sprintboy26]

People are making a big deal because the so-called fix requires us to buy something we're already paying for. And if that is the official fix, it means we're going to have to buy it every single month and request a refund every single month. That's ridiculous. We know of the "quick fix" but many of us would rather wait for a REAL fix.

Whether purchasing it is a "fix" or not is up in the air. But, if you want to watch it, then you'll purchase it. Yes, I know it's already included, but problems do occur.
You will not have to request a refund every month.
They'll have it fixed soon. Once is all you'd have to request a refund.
Most likely, it will correct itself. But if not, then all you'd have to do is request a fefund. That unsubscribes you, therefor you won't be charged again. The problem will be fixed and it will be in your list to watch. So, this notion that you'd have to do it every month is exaggerating things.

[SmplyD]

People are making a big deal because the so-called fix requires us to buy something we're already paying for. And if that is the official fix, it means we're going to have to buy it every single month and request a refund every single month. That's ridiculous. We know of the "quick fix" but many of us would rather wait for a REAL fix.
Like me.

I had him credit my account, but I'm not so addicted to low-res clips that I can't live without it for a week or two... much rather just have a lower phone bill, help me pay more on some other bills.

[SmplyD]

To get a refund for something you purchased, you don't have to worry about CS reps at all. You go to your content manager, click on the item, and then click "Request a Refund." It will automatically give it to you. A message will appear that says "A refund in the amount of $7.95 will be added to your account within 48 hours." It's easy as that.
Good tip, I've never been to that part of the site.

Of course it's mainly because I never purchase my content from Sprint. But if I'm understanding this correctly (and could multiple people please concur if this is the case), you can order content, use it for a month, and then if you don't want to pay for it you just click it and "request a refund?"

So at this point, just for the sake of argument let's say you can receive two refunds per month, every 30 days you can just order two ringtones, at the end of the month request a refund and order two more ringtones, and you never have to pay for them (assuming you don't go over the two per month hypothetical limit)?

That would be great!

[steveinca]

Has anyone else had problems re-purchasing the Ultimate Package? I have tried to and the 'Buy' button leads to the featured area, but cannot even find the Sprint TV. Any help would b most appreciated!

[sprintboy26]

Has anyone else had problems re-purchasing the Ultimate Package? I have tried to and the 'Buy' button leads to the featured area, but cannot even find the Sprint TV. Any help would b most appreciated!

That sometimes happens when you try to buy anything, it's not just the TV.
It usually clears up within a day.

[steveinca]

Great...another issue...LOL :irked:
Thanks for the info.
Has anyone got their Ch.50 back and running?

[sprintboy26]

Great...another issue...LOL :irked:
Thanks for the info.
Has anyone got their Ch.50 back and running?


It's not a phone issue, it's a sprint issue. It does that on all phones, but it's rare.
I purchased it and have it running. No problems at all.

[johare]

Got a call back from the tech department regarding my opened ticket. He did confirm that the fix requires us to re-subscribe to the Ultimate TV channel (channel 50) and the billing system will recognize that we are Ultimate TV subscribers and not assess the $7.95 charge for the re-purchase. My billing cycle actually just began yesterday so I'll have to wait until next month to confirm that I haven't been hit with the charge but wanted to pass along the news to you all.
Happy viewing.
That's what I was told too...and I wound up with the $7.95 charge on my bill. The billing system is not going to take care of that for you, but you should be able to get it credited back once you're billed.

[laursifer]

Has anyone else had problems re-purchasing the Ultimate Package? I have tried to and the 'Buy' button leads to the featured area, but cannot even find the Sprint TV. Any help would b most appreciated!


Have you tried purchasing it from the website instead of your phone?

[bigaL4u2c]

Tried to purchase it and got the run around. Haven't been able to watch T.V. for over a week now. :irked:

[robino41510707]

Has anyone else had problems re-purchasing the Ultimate Package? I have tried to and the 'Buy' button leads to the featured area, but cannot even find the Sprint TV. Any help would b most appreciated!

The same thing happened to me. Just go into the menu for the browser in your phone, press 0 more, then 4 for preferences, then 6 Clear Cookies. Click okay, then update your Power Vision Profile turn off your phone, turn it back on and try again. It worked for me and I was able to purchase channel 50 for $7.95.

So when/if they charge me $7.95 when I get my bill, I'll deal with that then. For now I have my channels, I have my trouble ticket, I have notes on my account and I have emails from ecare. So I have all the back up I need to easily plead my case should that happen. No biggie. Hope that helps. :cool:

[GrooveRite]

I just lowered my plan from ultimate to just regular PV. I noticed that I didnt have my comedy tyme channel that comes with ultimate package and asked the rep why it wasnt there. He couldnt tell me, so he patches me over to tech support who dont know anything aswell. I just told them, you know what....why am i paying $25 for ultimate when i have NO TV CHANNELS RIGHT NOW?!?!?!? So I opted for the $15 plan since I rarely watch TV anyhow (...and if i want to watch, I'll just pay the damn fee for the month, no biggie). This occured last week.

[GrooveRite]

oh and those channels that they give you with the ultimate package BLOW IMHO....EXCEPT the comedy time channel, thats really the only channel i'd watch because it was entertaining!

[sprintboy26]

I just lowered my plan from ultimate to just regular PV. I noticed that I didnt have my comedy tyme channel that comes with ultimate package and asked the rep why it wasnt there. He couldnt tell me, so he patches me over to tech support who dont know anything aswell. I just told them, you know what....why am i paying $25 for ultimate when i have NO TV CHANNELS RIGHT NOW?!?!?!? So I opted for the $15 plan since I rarely watch TV anyhow (...and if i want to watch, I'll just pay the damn fee for the month, no biggie). This occured last week.


They are having a problem with the ultimate expiring from the plans.
All you have to do is purchase it. It will be credited back to you.
They will have it fixed soon. There's a HUGE thread that will tell you all about it.
It's happened to everyone.

[GrooveRite]

They are having a problem with the ultimate expiring from the plans.
All you have to do is purchase it. It will be credited back to you.
They will have it fixed soon. There's a HUGE thread that will tell you all about it.
It's happened to everyone.

Not much of a concern for me anymore becuase i switched down to the $15 plan but thank you anyhow for the info and heads up :)

[laursifer]

But if I'm understanding this correctly (and could multiple people please concur if this is the case), you can order content, use it for a month, and then if you don't want to pay for it you just click it and "request a refund?"

If you want a true refund, you have to request it before the month is up. I highly, highly doubt you'll get an automatic refund because the system picks up that you're a Power Vision Ultimate subscriber. That's expecting way more out of Sprint's system than it will actually (ever) deliver. So just be sure to request your refund on time OR e-mail eCare about the whole situation so you have backup when/if you get charged for it.

[Tigrrre]

it's broken again...hah, this is fun, time to call sprint again. :)

[RyanNeilFL]

ok I am in Tampa and I still do not have my channels back...WHat does the $15 plan consist of ? Does it still have unlimited web and video and picture mail.I never watch the TV channels much anymore anyways...

[GrooveRite]

ok I am in Tampa and I still do not have my channels back...WHat does the $15 plan consist of ? Does it still have unlimited web and video and picture mail.I never watch the TV channels much anymore anyways...

Thats correct. You get everything EXCEPT the TV channels, which to me are worthless because I hardly watch it myself. No need to pay an extra 10 bucks for something I hardly use. And if you ever do want to watch a channel, you can pay the fee that they ask for and you'll have it for whatever time it is that they offer it for.

[EDGE23]

so, i have the power vision plus pack, and i dont have any real channels available except for the movie clips channels, which we all know suck, whats up with that? :irked: i know i used to have abc news to go that was included in the plus pack already. but its not in my channels any more, and if i want to watch that channel i have to subscribe and pay 4 bucks a month!!!

[SmplyD]

ok I am in Tampa and I still do not have my channels back...WHat does the $15 plan consist of ? Does it still have unlimited web and video and picture mail.I never watch the TV channels much anymore anyways...Thats correct. You get everything EXCEPT the TV channels, which to me are worthless because I hardly watch it myself. No need to pay an extra 10 bucks for something I hardly use. And if you ever do want to watch a channel, you can pay the fee that they ask for and you'll have it for whatever time it is that they offer it for.Actually, that's not entirely accurate. What you get with the $15 Access pack is unlimited web surfing using the high speed EV-DO network.

What you don't get with this lowest Power Vision pack is Unlimited Picture/Video Mail. If you do much of that you will be charged a casual usage rate for each pic/vid you send. The lowest plan available with Unl. is the Plus Pack for $20, which as you know comes with a paltry selection of TV Channels available as well.

Of course it goes without saying that none of these PV Packs give you any SMS messages by default.

[SmplyD]

so, i have the power vision plus pack, and i dont have any real channels available except for the movie clips channels, which we all know suck, whats up with that? :irked: i know i used to have abc news to go that was included in the plus pack already. but its not in my channels any more, and if i want to watch that channel i have to subscribe and pay 4 bucks a month!!!
EDGE23, you will want to go to this thread here: Sprint TV Ultimate (channel 50) down (http://www.sprintusers.com/forum/showthread.php?t=96349).

This goes for everyone else too... if you have trouble accessing your TV channels, Sprint is having a problem which has been discussed at length in the thread listed above.

[SmplyD]

Wirelessly posted (Mozilla/4.0 (MobilePhone MM-9000/US/1.0) NetFront/3.1 MMP/2.0)

Okay Everyone, amazingly it looks like Sprint TV is back up!! Can anyone else concur?

[KAT]

Wirelessly posted (Mozilla/4.0 (MobilePhone MM-9000/US/1.0) NetFront/3.1 MMP/2.0)

Okay Everyone, amazingly it looks like Sprint TV is back up!! Can anyone else concur?
Yes, I have it back now.

[okierican]

It's 3:20pm, Monday April 17th, 2006 and channel 50 is working for me in Oklahoma City. It was down for me as well and it is working for me again.

[niroophegde]

Hi All

[robino41510707]

Yep, it's back up. I logged onto manage & it was back where it belonged for $25 for the Ultimate Pack. I'm in Sacramento, CA & all is well.

No biggie at all!!! So I guess this thread will be closing soon.

[Javierstriumph]

Mine is back up in Chicago. Thank You!!

[SmplyD]

See, I LOVE SPRINTUSERS.

It's a wonderful community that gives the inside dope on everything Sprint.

We were able to come together, figure out there was a problem when most Sprint reps didn't know what the hell was going on, and get credits to our bill for the inconvenience.

I'm still having the slow backbone issue, taking like 2 minutes to load a page and sometimes timing out.

[jal425]

I'm getting a big white pop-up that says "Attention!" when trying to access channel 50. On the phone with Sprint right now to try and troubleshoot. Anyone else having this issue?

[damutha]

I'm having that white box problem with Channel 1. Also, I still have no ABC News.

[KAT]

Mine is now even worse.... if I try to access Ultimate OR Live, I get a white screen that says "Error MOO:" ***? :irked:

[asf4588]

The same problem here .... ATTENTION and nothing happen.... :bang:

[jal425]

I'm getting a big white pop-up that says "Attention!" when trying to access channel 50. On the phone with Sprint right now to try and troubleshoot. Anyone else having this issue?


Looks like I'm back in business yet again. I'm willing to bet I'll have some new issues very soon. I did open a ticket on my recent call with the tech team earlier today. Not sure however if that's why my TV is working again.

[Celsius]

Yea the same thing happened to me. Sprint told me to purchase it again and make sure i got the credit back. But I couldnt buy it because my web wasnt loading the page right. The rep told me to try and load a game or a ringer to see if that worked they didnt either so i cleared the web cookies and cleared my opera browser history and it worked. So I also loaded a game and a few extra channels to test them out for a week or so then called today and had it all taken off my bill.... dont tell sprint :deal:

[EDGE23]

:irked: ok, after i got my sprint tv plus back a couple days ago, now its gone again!! sprint needs to get their *&^) straighten out.

[SmplyD]

Everything's been working fine for me the past few days... in fact even the EV-DO speed is not having the latency issues or time-outs I was having last week. Everything is working great and I'm not happy again with my service.

[Kchevy]

Whether purchasing it is a "fix" or not is up in the air. But, if you want to watch it, then you'll purchase it. Yes, I know it's already included, but problems do occur.
You will not have to request a refund every month.
They'll have it fixed soon. Once is all you'd have to request a refund.
Most likely, it will correct itself. But if not, then all you'd have to do is request a fefund. That unsubscribes you, therefor you won't be charged again. The problem will be fixed and it will be in your list to watch. So, this notion that you'd have to do it every month is exaggerating things.

I repurchased the Ultimate TV, was told I wouldn't be charged for it and guess what? I just received my current bill and WAS charged. I proceeded to call Sprint C/S and was told that if I purchased something, I must pay for it. After telling the moron 5x that I was instructed to do this by Sprint's tech support, she put me on hold and transferred me to tech support who told me the same thing. I finally asked the 2nd moron from tech support to tell me what came with the Ulimate Pack and after about 5 minutes she told me "oh yeah, you are being double billed" She said she deleted the purchase and now if I go online and check my media player, it says that I will loose channel 50 on May 7th.

Who want's to bet what is going to happen to my channel 50 after the 7th?

BTW, this process took over 2 hours. Like I have nothing better to do with my time?

Dealing with the Sprint morons is absolutely the WORST customer experience I have ever had.

[laursifer]

^ Exactly why I just waited for them to fix it instead of re-purchasing it & having to deal with that crap.

[MRSHAWN]

.It's who you get. They said fine, it took a couple of minutes with CS, and when i checked online my bill was reduced by $7.95