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So my girlfriend who also has Sprint is moving up north for the Summer to a friends cottage in Gladwin, MI. Me and her have gone up there a few times to party or what not for the weekend and NEITHER of us will get ANY COVERAGE in about the two mile radius that we stay. Now when I checked the coverage map it is telling me that they DO offer coverage in that area, however I know for a FACT that we would constantly not get any coverage. And when I say no coverage Im talking about not even having 1 bar. If you try and make a call and for some odd reason it actually DOES connect, you'll signal will fade and that call will be dropped not even one minute into the converation. Now because my girlfriend NEEDS her phone for both work AND because she is a Varsity Cheerleader of a local high school she OBVIOUSLY needs to constantly have coverage.
Now the only reason I'm putting this thread up is because she really wants to drop Sprint. She actually has every purpose of signing back up with Sprint when she returns home (that is unless she's more satisfied with another carrier). What I want to know is that when either one of us calls Sprint to try and drop her contract are they simply going to say "well our map says we offer coverage in that area so oh well" or is there some way that I can explain that we've been up there a few times and are completely sure we dont get coverage?
Thank god I also have my T-Mobile account so that way when I go to visit her I can just use my T-Mobile phone, but she's very stressed about having to pay for her Sprint plan while she wont have any coverage to be able to even USE the phone.
Thank you for any help any of you are able to give us.
-Dave
swfc12
04-07-2006, 04:27 PM
1. Make your location option is turned on.
2. If you don't mind roaming, under your roaming settings switch to automatic.
timul
04-07-2006, 04:37 PM
because she is a Varsity Cheerleader of a local high school she OBVIOUSLY needs to constantly have coverage.
:haha: JV Cheerleaders don't need constant coverage?
Did you check to see if there is a good roaming signal up there? She can always add roaming for $5/month to her account.
unbreakableblue
04-07-2006, 07:26 PM
i hope this doesn't come off sounding like a flame, but what exactly about being a varsity cheerleader requires having constant service? Does she moonlight as a superhero? :hee: all kidding aside, you should look into the roaming situation in the area. I doubt you will successfully get out of your contract (w/o ETF) b/c you don't have service in a vacation spot. Good luck, though. keep us updated. :tu:
SempreGatto
04-07-2006, 07:31 PM
i hope this doesn't come off sounding like a flame, but what exactly about being a varsity cheerleader requires having constant service? Does she moonlight as a superhero? :hee: all kidding aside, you should look into the roaming situation in the area. I doubt you will successfully get out of your contract (w/o ETF) b/c you don't have service in a vacation spot. Good luck, though. keep us updated. :tu:
come on now, you know all varsity cheerleaders and superheroes need constant coverage :)
also make sure you have the latest PRL
teh_toidi
04-07-2006, 07:41 PM
if she doesn't want to do the roaming option she could call sprint and put her plan on vacation mode, then use a t-mobile prepaid phone(i only said t-mobile cause you said you had service with them) or any other prepaid serivice, then when she moves back call sprint and get on a normal plan
Rinnegato
04-07-2006, 07:54 PM
OP, does her plan include roaming? If it does, then check to see if her roaming is on automatic instead of "sprint only"... try that out, you might be able to have her use her phone
Madisn
04-07-2006, 07:56 PM
Man - everyone mentioned what I would have.
Vacation plan with sprint and get prepaid with someone else; or add roaming; and you can check for PRL updates.
I think the bottom line is that sprint won't let her out of a contract because she is going on summer vacation even if the sprint map showed NO service.
Dave B.
04-07-2006, 08:41 PM
She's not going on vaca. She's thinkin about moving out there. And I didn't read my own post but she's the HEAD COACH of varsity cheerleading at the high school (we're 23... Way out of high school here), plus she works at Botsford Hospital so my point was simply that she ALWAYS needs to be in contact of people. This isn't just vacation for her, its most likely where shell be living.
And yes locations on, blah blah blah.
No she doesn't have roaming on her plan.
I've jusr heard people say you can get out of contract as long as your out of the coverage area and it basically is.
Just thought some of you could help.
StarmanDX
04-07-2006, 09:28 PM
Your address has to be in a known no-coverage area. If Sprint thinks they have coverage there they will not let you out, at least not easily over the phone.
dakleenupman
04-07-2006, 10:29 PM
Maybe you could report an outtage prior to actually getting there. This way it has been reported and you then may have ammunition to use in the event they want to give you a hard time.
joan110
04-07-2006, 10:55 PM
She's not going on vaca. She's thinkin about moving out there. And I didn't read my own post but she's the HEAD COACH of varsity cheerleading at the high school (we're 23... Way out of high school here), plus she works at Botsford Hospital so my point was simply that she ALWAYS needs to be in contact of people. This isn't just vacation for her, its most likely where shell be living.
And yes locations on, blah blah blah.
No she doesn't have roaming on her plan.
I've jusr heard people say you can get out of contract as long as your out of the coverage area and it basically is.
Just thought some of you could help.
You didn't say if you tried changing the roaming settings to automatic. Try adding :fingers: roaming to her plan. From the tone of your question it sounds like you just want to get out of your contract and not fix the coverage problem. Also if you called Sprint while you were there, they could check their towers. It's possible they have a tower problem in that area.
Dave B.
04-08-2006, 02:15 AM
well I PERSONALLY do not want out of the contract, however I certainly think that my girlfriend does. Personally Sprint just isnt the greatest company to deal with when it comes to problems (especially customer service wise) and I think she's afraid that moving up north and having to CONSTANTLY be roaming that all its gonna do is cause problems.
and DO correct me if Im wrong but I swear that I have read in an article somewhere that your service provider is legally allowed to simply terminate your contract without warning if you are constantly roaming??? Seeing as how it is actually costing them money for you to roam, it is in the terms and conditions that they can just drop you. Yet another reason why she would much rather just simply terminate the contract.
sprintboy26
04-08-2006, 02:45 AM
well I PERSONALLY do not want out of the contract, however I certainly think that my girlfriend does. Personally Sprint just isnt the greatest company to deal with when it comes to problems (especially customer service wise) and I think she's afraid that moving up north and having to CONSTANTLY be roaming that all its gonna do is cause problems.
and DO correct me if Im wrong but I swear that I have read in an article somewhere that your service provider is legally allowed to simply terminate your contract without warning if you are constantly roaming??? Seeing as how it is actually costing them money for you to roam, it is in the terms and conditions that they can just drop you. Yet another reason why she would much rather just simply terminate the contract.
As far as them dropping you for roaming, that is only speculation, it's never happened. Nowhere is that in writing from Sprint. Sprint used to have a rule that you could only use half of your plan minutes in roaming. However, that is no longer the case IF you have a plan that includes it. If you get the $5 add on, it may still apply. Most likely, if there is coverage in the area, she wouldn't be roaming constantly. The only way she'll get out of contract is if she actually moves there, changes her address to that location, and then proves she doesn't have sufficient coverage. Even then, they may just offer to let her roam as much as possible to keep her business. If it ends up being too big of a problem, just cancel and pay the penalty.
sprintboy26
04-08-2006, 02:49 AM
Also, it is important to remember that no cell phone carrier guarantees INDOOR coverage. If coverage is good outside, then that is all that counts. I know from my experience that Sprint coverage is always better than their maps show. So, I would be willing to bet outdoor coverage is good in Gladwin, since it's within Sprint's coverage area.
rip
04-08-2006, 09:18 AM
So my girlfriend who also has Sprint is moving up north for the Summer to a friends cottage in Gladwin, MI. Me and her have gone up there a few times to party or what not for the weekend and NEITHER of us will get ANY COVERAGE in about the two mile radius that we stay. Now when I checked the coverage map it is telling me that they DO offer coverage in that area, however I know for a FACT that we would constantly not get any coverage. And when I say no coverage Im talking about not even having 1 bar. If you try and make a call and for some odd reason it actually DOES connect, you'll signal will fade and that call will be dropped not even one minute into the converation. Now because my girlfriend NEEDS her phone for both work AND because she is a Varsity Cheerleader of a local high school she OBVIOUSLY needs to constantly have coverage.
Now the only reason I'm putting this thread up is because she really wants to drop Sprint. She actually has every purpose of signing back up with Sprint when she returns home (that is unless she's more satisfied with another carrier). What I want to know is that when either one of us calls Sprint to try and drop her contract are they simply going to say "well our map says we offer coverage in that area so oh well" or is there some way that I can explain that we've been up there a few times and are completely sure we dont get coverage?
Thank god I also have my T-Mobile account so that way when I go to visit her I can just use my T-Mobile phone, but she's very stressed about having to pay for her Sprint plan while she wont have any coverage to be able to even USE the phone.
Thank you for any help any of you are able to give us.
-Dave
You are from the Detroit area so you are a corporate customer. You should already have free roaming included. The area you are talking about ,Gladwin Mi. is an affiliate market. iPCS to be exact, so it does not suprise me that the map shows service there when there is none. It is very common here in western and northern Michigan. Sprint most likely wont let her out of her contract, if she does cancel then she definately does NOT want to re-sign up with a Gladwin address. She would be an iPCS customer then, and this is a very bad thing.
joan110
04-08-2006, 09:54 AM
well I PERSONALLY do not want out of the contract, however I certainly think that my girlfriend does. Personally Sprint just isnt the greatest company to deal with when it comes to problems (especially customer service wise) and I think she's afraid that moving up north and having to CONSTANTLY be roaming that all its gonna do is cause problems.
and DO correct me if Im wrong but I swear that I have read in an article somewhere that your service provider is legally allowed to simply terminate your contract without warning if you are constantly roaming??? Seeing as how it is actually costing them money for you to roam, it is in the terms and conditions that they can just drop you. Yet another reason why she would much rather just simply terminate the contract.
Just trying to gain info, I'm a salesperson, always with the fact gathering. It helps if you have an angle BEFORE you talk to customer service. Let us know how it turns out.
:Popcorn2:
Tigrrre
04-08-2006, 10:00 AM
if the affiliate won't budge then it may be better to just pay the ETF.
Dan
04-08-2006, 12:46 PM
Sprint will not let you out of the contract on a vacation home not having coverage. If she moved there and found the coverage to be non-existant contrary to the coverage maps she would have to report the issue to the trouble dept and request that they send a RF truck to the area to investigate the coverage levels in that area.
It might be in her best intrests to do the trouble ticket for that area either way. Sometimes towers have bad hardware or do not have the panels aligned best for coverage of certain areas. The "free" roaming option would be beneficial for her if she was going there a few months a year, but if she chooses to move there and sprint can not provide her with real PCS coverage then they will most likely let her out of contract with no ETF. It sometimes takes talking to 5 different depts within sprint to be let out of a contract on lack of service though, so dont expect it to be a "one call does it all" thing.
I hope she finds a good solution to her vacation home problems :) Feel free to PM me with any questions and I'll answer them to the best of my ability!
scott
04-08-2006, 03:44 PM
port her number over to nextel (if they have svc out there)...add unlim in network calls for $5 or whatever it is.
Fubar101
04-08-2006, 03:56 PM
If there are in the moutains and Sprint does not get service I doubt IDEN will get service out there. IDEN is usually towards the metropolatin areas.
scott
04-08-2006, 04:08 PM
If there are in the moutains and Sprint does not get service I doubt IDEN will get service out there. IDEN is usually towards the metropolatin areas.
u may be right....but it dependson the exact area..
i have 5 bars on my nextel now at in my room (concrete bldg) at penn state univ. <--great school, but in the middle of nowhere. when i was with sprint for a little, my 9000 was always roaming, with an occasional 1 bar of sprint svc. outside
sprintboy26
04-08-2006, 04:11 PM
Mountains in MI?
Fubar101
04-08-2006, 05:38 PM
IDEN has a larger footprint for coverage vs CDMA, so if you are out the main area IDEN has an extra 5-7 mile extended overage.
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