Hey wanna here my sprint CS story???!?!?

[davidneary01]

well, to start i have an F&F plan for 70.00...the first line has unlimited text from an old vision package and the second line has all the bells and whistles on the ultimite pv pack..

well, i have had mutiple billing issues with sprint, now i know not many people have ever had a problem with sprint, but it does happen.. :laughing:

they billed me for data charges a couple times that got my phone's shut off...mind you, i am an important person :icon_smil , and it looks pretty cheap when my cell-phones have been disconnected...

i had a myriad of other issues too...i don't need to get into all of them, but it had me fed up to the point to say i was leaving and see what i got in retention...they sent me over and i ended up with free unlimited texting on my second line plus a 10 credit each month..for a total of about 25.00..i could live with that..

when i opened my bill this month, not only did i not get free texting or my 10.00 credit, they charged me an extra 10.00 saying that i wanted to cancel my plan and go month-to month... :frustrate

now i'm mad... :mad:

i call up sprint and to my suprise, get switched right over to an account specialist who is helpful every bit of the way...she fixes everything and then gives me free unlimited texting on my line + a 25% discount for the next 2 years... :clap: my bill is normally 170.00 so thats 42 + the 15 for 57 dollars a month off!!!!


i think they really are trying to improve CS..the lady i got knew what she was talking about and did everything she could to help me...the problem is, most of the time you talk to three people who don't have a clue and then the fourth person ends up cleaning up the mess the first three had made...

anyway..if you have problems, who knows, it might payoff in the long run...50.00 over 2 years is $1200.00... :music:

[Guptaji]

That's pretty good! I've never heard of 25% loyalty discount

[Tigrrre]

nice break! :)

[Rinnegato]

That's awesome, that she fixed your account and took care of you... that must have sucked having cell phones that were shut off...

[guam92]

Great story. I'm going thru a 4 day cs experience w/ sprint now. I'm sure once I get my bill I'll have to call back and get things straightened out. It's ok though....I figure if they do screw my bill up..I'll more than likely come out on top w/ some freebies. I'm hoping to get my 3rd line for free....we'll see when that bill comes out.

[Demented]

it totally sucks to have your phone shut off because it just happened to me...i spent 3 hours trying to get things resolved. one minute i have a credit on my account...the next min i have a 1525 balance on my account. I had to talk to about 6 different reps to figure out why my phone got shut off and couldnt do anything to turn it back on, finally a manage had to get involved to get the phone turned back on.

[Tammyt]

That's pretty good! I've never heard of 25% loyalty discountIt's easy. 15% on the first line, and 10% on the second, which are stackable. Any good rep can do that.
Glad you finally found a rep who knew how to fix it, instead of ****ing it up worse! :D

[Guptaji]

It's easy. 15% on the first line, and 10% on the second, which are stackable. Any good rep can do that.
Glad you finally found a rep who knew how to fix it, instead of ****ing it up worse! :D
15% for 1st line and 10% for second doesn't add up to make 25% discount. I am not sure what you mean.

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