Sanyo 9000 Picture Mail Error <P11>

[ready4URlink]

This stupid phone is gettin' on my nerves. :mad:

I should have just stuck with the SCP-5500.
Anyway. Has anyone seen this error code before, I tried to thoroughly look for it in the forums and nothing came up that was identical to this issue.

Whenever I tried to view the "Online Albums" this error codes comes up:

"Picture Mail Error"
Error <P11>
"This request could not be processed because the network connection could be not established."

Then, if I get lucky and can actually get to the Online Albums, I try to download my pictures/videos from my previous handset pictures (SCP-5500 & VGA-1000) and I download them either "In Phone" or in "miniSD" ---I've tried both--- and it says

"Some files were unprocessed"

Then when I try to go look for the picture/video.. it either doesnt show up in the phone, or it will show up with a Black/blank screen with a red [X] on it, or it will be just a circling hour glass icon which thens locks the phone up and I have to restart it again.

-- This shhh, is a gamble...sometimes it downloads, and sometimes it dont. I have to literally restart the phone everytime in order to access the Picture Mail site. I even tried to send pictures to myself from the web..and thats a gamble, some come through...others dont.

So..yea..I called up a couple techs,...they've never heard of this error code and tried to help. Now Im waiting for a 'phone call, take will take up to 51 hours' to receive...so...I may just take this blasted phone back. :frustrate

Any thoughts?

[laursifer]

Moving this to the Sanyo section in the hopes that you'll get more help there.

[james2K]

Have you updated the software?

[ready4URlink]

Thanks for the move. I tried to troubleshoot the phone myself. Resetting the picture token, updating the software, resetting the phone settings, re-entering the MDN/MSID numbers, re-entereing my PM password, and taking out the battery and so on.

I called up *2 and got transfered like a million times, to Vision Techs, Advanced Vision Techs, EVDO Techs and so on. On Monday, I was pn a single phone call for an 1 hour and 22 minutes. Even the techs were frustrated that they couldnt get the phone to work. Then we got new error codes. G56 I think. So, finally. They deemed the phone defective and I was told to go swap it out and exchange it.

So, I did. I have the new phone and works fine. So, it must have been a bad handset.
Thanx for the help.

[james2K]

Glad it worked out...I hadn't heard of anyone having issues that bad with their 9K before but I'm glad you were able to get it swapped out.

[lgmayka]

At least one person reported that his On Demand was crashing. The Sprint store re-flashed his phone, and it was then fine.

So perhaps a few of these Sanyo 9000 phones were improperly flashed at the factory.

[ready4URlink]

Wirelessly posted (Mozilla/4.0 (MobilePhone MM-9000/US/1.0) NetFront/3.1 MMP/2.0)

What's Weird To Me, Is That I Only Had It For 3 Days And First Full Day It Was Working Fine. Until The 2nd Day Rolled Around, Was When It Started To Show It's TRUE Colors. Nonetheless, It's A Great Phone. But I Still Love My 5500, Which Is On My 2nd Line. :-D