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I went online to view my bill. My current bill period ended yesterday the 18th and now under three of my lines there is a $150 cancellation charge for the next bill cycle. $350 total. I never cancelled those lines and had no intention too. I wonder if its just an online mistake. Any thoughts? I have yet to check them to see if they are still working. I will call cs tommorow to clarify but just wondering if anyone had ever heard of this happening before?
CSWORKER
02-19-2006, 02:23 AM
I went online to view my bill. My current bill period ended yesterday the 18th and now under three of my lines there is a $150 cancellation charge for the next bill cycle. $350 total. I never cancelled those lines and had no intention too. I wonder if its just an online mistake. Any thoughts? I have yet to check them to see if they are still working. I will call cs tommorow to clarify but just wondering if anyone had ever heard of this happening before?
Its a mistake, you may have changed your plan and the specialist did not add the early term re up codes on the acct. Wait for the bill to print out and then call CS.
Sanyo7400
02-19-2006, 03:04 AM
Its a mistake, you may have changed your plan and the specialist did not add the early term re up codes on the acct. Wait for the bill to print out and then call CS.
if the bill has not printed, then the codes can still be added so that the hassle doesn't have to be endured to get a supervisor to credit them (that amount is above a specialists limit).
Niklaus
02-19-2006, 04:55 PM
if the bill has not printed, then the codes can still be added so that the hassle doesn't have to be endured to get a supervisor to credit them (that amount is above a specialists limit).
Ya. I say call now and have the it corrected before the bill prints to avoid the headache :frustrate
sompo
02-19-2006, 04:59 PM
and tell them u want 20$ for the inconvenience. but talk nice
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