perplex
02-07-2006, 04:33 PM
I mean WOW; they practically bent every rule for me just so I can be happy. Couldn't be more satisfied with the ending result either. After reading my post you should understand the negotiable aspects of sprint a little better.
Here's the lowdown on my situation.
Prior to June 2005 of last year I had the Sanyo scp-5500, which broke so I got my insurance to replace it they sent me a 7400 in June 2005. Well the 7400 hinge broke In January 2006 practically 3 days before my 2 year service agreement ended. It was still operable. So I decided to wait till the agreement ended and take advantage of the upgrade deals they had on the 7500 (which I had my eye on). I go in the sprint store and they say something along the lines of "I'm sorry sir, you aren't eligible for any rebates since you haven't had service on your replaced 7400 for at least 12 months, what we can do for you though is to replace this 7400 that is broken and we won't reset the rebate eligibility period. So there I am so mad that the prior service rep last year in June 2005 didn't say anything about this. So I ask (rather plead) to get the 7500 swapped with this broken 7400 thru my insurance.
HELL NO! (is practically what the girl told me at the store--AND the lockline people). They said they have nothing but the Sanyo MM-8300 and that is all what I will get.
As other people have told me on this site and elsewhere, 7400 is pretty much a more favored phone then the 8300, so virtually I'd be downgraded. I’d say along my mission of acquiring my 7500, this was the lowest and most depressing point of my journey.
I wouldn't stop there though. I called sprint's customer service and told the women my problem. I told her how I wasn't even aware that there were rebate eligibility periods. I then asked her can I have that waived so I could go ahead and just get the rebate/upgrade on the 7500 in store. She pretty much said no but we can work out another solution. I was all ears. What she said I can do is go into the store, and buy the phone FULL price, then once activation occurred they would credit my Sprint account $150. I liked this idea so she wrote that on my account and I got off the phone--still missing something though. I then go in the store and notice the phone price is $379.99! "WAIT A MINUTE!" I said the price on the Sprint website is $299.99! Why so much more I asked?
So I call sprint customer service again. I tell them how much the phone is online versus in store. They tell me it’s a special they are having on the web, and probably that is the price in that CERTAIN retail store. I was confused but we moved on. I then asked her if I buy it online, can I take it in the store with the same agreement of $150 credit. She said yes. Then I reminded her that I still am working with a broken phone here, and I would have to wait for the phone to come. She understood that and gave me 50% off my next phone bill... Great I said.
Well So I go ahead and buy the phone off the website. UH OH! Another snag! They will not ship to any other address than the billing address. I am a college student in another city and I can't get to my billing address for weeks! So once again I call customer service! This time I talk to a guy who I explained pretty much the whole situation to, and sympathizes to me explaining that he'll transfer me to Telesales where I should buy the phone full price, where they will pretty much ship the phone to anywhere I am. I immediately agreed and he connects me. Uh oh more bad news. I talk to the woman in telesales, and she repeatedly tells me that she is unable to ship to any other address accept the billing. So now I let out a long sigh and at this point just at my wits end. So she asks and I tell her my whole situation once again to let her now the whole deal so she may understand a little better. I told her " you know what I need a phone now, I can't wait anymore! This 7400 is being held together by the wires!!!!! I then said I really don't care about the price discrepancy anymore either, ill go to the store and pay the full amount of 379.99 if I can get the prior deals!
I'd have to say this is where the magic happens. She senses that I am distraught and tells me "hold on sir while I check your notes on the account". I wait for probably a good 6-7 minutes. She gets back on the phone and says "Sir, I am so so sorry, I can't believe you had to go through all this" She then starts to be VERY VERY compassionate towards my goal and I’m just smiling thinking thank god finally someone understands.
She lays the deal out for me like this. "Sir I'm going to put the note on your account for all the prior deals, and then we will waive the activation fee, and then start your nights at 7. How does that sound?" I said terrific! Also I am leaving a lot of details out, but I just wanted to point out that lady was sooooooooooooo nice.
The magic doesn't stop there. I go to the store and buy the phone, the guy sees all these notes on my account, and gives me FULL REBATE on the 7500 for $150 instead of just having to credit it to my billing account. So instead of me paying the 379.99 I paid 150. And I get 50% off my next invoice. It was a long process, but I also understand about the bureaucracy of sprint. I am just so amazed at the flexibility of options with sprint.
But all in all this is all worth it, and I will be a sprint customer for a long long time.
THANKS SPRINT!!!!!!!!!
Here's the lowdown on my situation.
Prior to June 2005 of last year I had the Sanyo scp-5500, which broke so I got my insurance to replace it they sent me a 7400 in June 2005. Well the 7400 hinge broke In January 2006 practically 3 days before my 2 year service agreement ended. It was still operable. So I decided to wait till the agreement ended and take advantage of the upgrade deals they had on the 7500 (which I had my eye on). I go in the sprint store and they say something along the lines of "I'm sorry sir, you aren't eligible for any rebates since you haven't had service on your replaced 7400 for at least 12 months, what we can do for you though is to replace this 7400 that is broken and we won't reset the rebate eligibility period. So there I am so mad that the prior service rep last year in June 2005 didn't say anything about this. So I ask (rather plead) to get the 7500 swapped with this broken 7400 thru my insurance.
HELL NO! (is practically what the girl told me at the store--AND the lockline people). They said they have nothing but the Sanyo MM-8300 and that is all what I will get.
As other people have told me on this site and elsewhere, 7400 is pretty much a more favored phone then the 8300, so virtually I'd be downgraded. I’d say along my mission of acquiring my 7500, this was the lowest and most depressing point of my journey.
I wouldn't stop there though. I called sprint's customer service and told the women my problem. I told her how I wasn't even aware that there were rebate eligibility periods. I then asked her can I have that waived so I could go ahead and just get the rebate/upgrade on the 7500 in store. She pretty much said no but we can work out another solution. I was all ears. What she said I can do is go into the store, and buy the phone FULL price, then once activation occurred they would credit my Sprint account $150. I liked this idea so she wrote that on my account and I got off the phone--still missing something though. I then go in the store and notice the phone price is $379.99! "WAIT A MINUTE!" I said the price on the Sprint website is $299.99! Why so much more I asked?
So I call sprint customer service again. I tell them how much the phone is online versus in store. They tell me it’s a special they are having on the web, and probably that is the price in that CERTAIN retail store. I was confused but we moved on. I then asked her if I buy it online, can I take it in the store with the same agreement of $150 credit. She said yes. Then I reminded her that I still am working with a broken phone here, and I would have to wait for the phone to come. She understood that and gave me 50% off my next phone bill... Great I said.
Well So I go ahead and buy the phone off the website. UH OH! Another snag! They will not ship to any other address than the billing address. I am a college student in another city and I can't get to my billing address for weeks! So once again I call customer service! This time I talk to a guy who I explained pretty much the whole situation to, and sympathizes to me explaining that he'll transfer me to Telesales where I should buy the phone full price, where they will pretty much ship the phone to anywhere I am. I immediately agreed and he connects me. Uh oh more bad news. I talk to the woman in telesales, and she repeatedly tells me that she is unable to ship to any other address accept the billing. So now I let out a long sigh and at this point just at my wits end. So she asks and I tell her my whole situation once again to let her now the whole deal so she may understand a little better. I told her " you know what I need a phone now, I can't wait anymore! This 7400 is being held together by the wires!!!!! I then said I really don't care about the price discrepancy anymore either, ill go to the store and pay the full amount of 379.99 if I can get the prior deals!
I'd have to say this is where the magic happens. She senses that I am distraught and tells me "hold on sir while I check your notes on the account". I wait for probably a good 6-7 minutes. She gets back on the phone and says "Sir, I am so so sorry, I can't believe you had to go through all this" She then starts to be VERY VERY compassionate towards my goal and I’m just smiling thinking thank god finally someone understands.
She lays the deal out for me like this. "Sir I'm going to put the note on your account for all the prior deals, and then we will waive the activation fee, and then start your nights at 7. How does that sound?" I said terrific! Also I am leaving a lot of details out, but I just wanted to point out that lady was sooooooooooooo nice.
The magic doesn't stop there. I go to the store and buy the phone, the guy sees all these notes on my account, and gives me FULL REBATE on the 7500 for $150 instead of just having to credit it to my billing account. So instead of me paying the 379.99 I paid 150. And I get 50% off my next invoice. It was a long process, but I also understand about the bureaucracy of sprint. I am just so amazed at the flexibility of options with sprint.
But all in all this is all worth it, and I will be a sprint customer for a long long time.
THANKS SPRINT!!!!!!!!!